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    General Troubleshooting Questions
    If I lose power or have a broadband outage, will I still be able to use FiOS Digital Voice?
    What if my FiOS Digital Voice calls are being directly routed to Voice Mail?
    What if I have no dial tone on my phone connected to FiOS Digital Voice?
    Why is my phone connected to FiOS Digital Voice service not ringing?
    Why am I getting a fast busy on my phone that is connected to FiOS Digital Voice service?

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    If I lose power or have a broadband outage, will I still be able to use FiOS Digital Voice?

    In the case of an electrical outage, your FiOS Equipment includes a Battery Backup Unit feature, which will permit your standard FiOS Digital Voice service to operate on battery power for up to 8 hours if an active battery is inserted in the Unit. It will not be possible to make or receive calls, including emergency calls to 911, without a charged battery or other backup power source until commercial power is restored. During an electrical outage, the Battery Backup Unitwill not power your Internet Services or computer. If you cannot access your computer and Internet service during an electrical outage, you will not be able to access your FiOS Digital Voice Account Manager from that computer. Your FiOS Account Manager can, however, be accessed from another working computer and Internet connection.

     

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    What if my FiOS Digital Voice calls are being directly routed to Voice Mail?

    Go to your FiOS Digital Voice Account Manager and check to see if any of the following features have been enabled, which could forward calls directly to your Voice Mail:

    • Call Forwarding to the voice mail access number
    • Scheduled Call Forwarding to the voice mail access number
    • Do Not Disturb is not set to send callers to voice mail

    If you are still experiencing issues, please contact Verizon at 1-800-VERIZON (1-800-837-4966).

     

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    What if I have no dial tone on my phone connected to FiOS Digital Voice?

    Follow these steps:

    1. Verify your telephone is plugged into the wall jack.
    2. If your phone requires electricity (for example, a cordless phone), ensure the phone is plugged into a working power outlet.
    3. If your phone's handset runs off battery power, ensure the battery is charged.
    4. If troubles persist, contact Verizon at 1-800-VERIZON (1-800-837-4966).

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    Why is my phone connected to FiOS Digital Voice service not ringing?

    If your phone is not ringing when there is an incoming call, check your phone to ensure that the ringer is set to an appropriate level. Verify that Call Forwarding or Do Not Disturb is not enabled by going to the “Calling Features” section of your FiOS Digital Voice Account Manager. If you are still experiencing a problem, please contact Verizon at 1-800-VERIZON (1-800-837-4966).


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    Why am I getting a fast busy on my phone that is connected to FiOS Digital Voice service?

    If you are experiencing a fast busy on your phone, please ensure there is no phone off the hook in another room. If the problem persists, contact Verizon at 1-800-VERIZON (1-800-837-4966).

     

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