When customers expect more, you're ready to deliver
One Talk from Verizon gives you the opportunity to turn every customer call into a positive experience.
Yesterday's status quo is far from today's standard of customer service. You have to stay ahead of your competition in a fast-changing marketplace with a winning customer experience. One Talk from Verizon can help you stay connected with your customers, wherever business takes you. Find out how you can deliver the best customer experience every time.
When customers reach out to you, they expect the interaction to be quick and easy. Read how you can provide personalized and efficient service that helps build customer loyalty—and market share.
How can you deliver the best customer experience every time?
- Learn from your customers.
Take the time to talk with your customers. Spend time listening to what they like about your business and where you can improve. Ask them to share in person, on the phone or through a satisfaction survey. Start the conversation with your most loyal customers and then branch out.
- Make buying easier.
Review each step your customers must take to buy from you. Remove or simplify the ones that make it too complex. You might look at your return policy to remove potential worries or hassles for customers, especially first-time buyers. Look at your fulfillment steps and see if they’re a barrier to customer satisfaction.
- Be responsive.
When a customer takes the time to call, they want to speak to a live person. So you or a member of your team must answer. It’s a great opportunity to connect with your customers and win their business again and again. Having a mobile-first business phone system is the key to making sure your customers can reach you—whether you're in the office or on the go.
Answering every call helps build strong relationships. Imagine that.
One Talk from Verizon gives you the opportunity to turn every customer call into a positive experience. With easy-to-use features like Auto Receptionist, one business number and Hunt Group, you can deliver exceptional customer experiences over both desk and mobile devices wherever business takes you.
One Talk–capable desk phone must be purchased from Verizon to support some of these features. Features available on select phones and smart devices. Activation of the One Talk feature and broadband connection is required.
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The above content is provided for information purposes only. All information included herein is subject to change without notice. Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content.