- Terms and Conditions
- Acceptable Use Policy
- Asia Pacific
- Canada
- Europe, Middle East, and Africa
- Latin America
- United States
- Online Privacy Policy
- Digital Millennium Copyright Act (DMCA)
- Products and Services
- Verizon Cloud Terms and Conditions
- Data Center Colocation
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- Internet DSL and Internet Cable Services
- Internet
- Managed Network Services SLA
- Verizon Voice over IP (VoIP) SLA
- Private IP Service Level Agreement
- Satellite Services
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- Terremark Terms and Conditions
- Web Center SLA
- Verizon IP Contact Center (IPCC) SLA
- Global Data Link Service
- Product & Supply Agreement
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- Global Latency and Packet Delivery SLA
- Monthly IP Latency Statistics
- Interconnection Policy for Internet Networks
- Internet Abuse Compliance Process
- Verizon Voice over IP Service – Service Level Agreement
Disputes: Verizon Canada and CCTS
Disputes
Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.
Commissaire aux plaintes relatives aux services de télécommunications (CPRST)
Le CPRST est un organisme indépendant ayant pour mandat de régler les plaintes des particuliers et des petites entreprises de détail relatives aux services de télécommunications. Si vous avez une plainte à propos de votre service téléphonique filaire ou sans fil ou de votre service Internet, vous devez d’abord tenter de la régler directement avec votre fournisseur de services. Si vous l’avez fait et que vous n’êtes pas parvenu à régler la plainte de manière satisfaisante, le CPRST pourrait vous aider sans frais. Pour en savoir davantage sur le CPRST, vous pouvez consulter son site Web à www.ccts-cprst.ca, ou composer le numéro sans frais 1-888-221-1687.