5G Business Internet Welcome Kit







 

Welcome Kits Home

  • Overview

  • Welcome to a new kind of business internet.

    Verizon 5G Business Internet is made for organizations like yours, with fast speeds that enable reliable connectivity and open the door to next gen innovation. Verizon 5G Business Internet unlocks the door to transformative 5G use cases with its performance and reliability.  5G Business Internet paves the way for innovation, to help you stay competitive.

    Many benefits, innovation ready.

    5G Business Internet connects your machines to the internet with the speed you need to stay connected —as either a primary or a redundant connection. It’s great for enabling new branches or locations, extending your connectivity to distributed locations, or for separating guest from staff Wi-Fi traffic.

    Best of all, because 5G Business Internet uses Verizon’s Ultra-Wideband network, your network can be configured to take advantage of 5G speeds, unlimited capacity, reduced jitter for video streaming, and generally, preparing your network for next-gen use cases.

    Groundbreaking Connectivity   

    Welcome to the future of internet connectivity. With Verizon 5G Business Internet, you can expect download speeds of up to 400 Mbps (depending on the speed tier you’ve selected or that is available). Plus, with 5G Business Internet, your data throughput is unlimited - that means no data caps or throttling!

  • Your Verizon team

  • Verizon Business & Government Customer Operations (BGCO)

    Your Verizon team will help guide you through the full scope of services from contract signature to the eventual handoff of your network services to the Verizon Business & Government Customer Operations (BGCO).

    The BGCO is there to help with any questions or concerns about your Verizon services.  Support is available via phone at 1-800-922-0204.

    Note: When you call, please reference the Mobile Telephone Number (MTN or service line activation information) you received  via email in your order confirmation. If you have misplaced your MDTN, it can be found in the My Business Portal.

    If you would like to add a Public Static IP address to your router,  contact the BGCO team at the number above or contact your Verizon Account manager. .

    The BGCO can assist if you would like to add a Public Static IP address to your router, by contacting the team at the number above or you can contact your Verizon Account manager.

    Technical support: router, product and network issues

    Note: If you opted to provide your own business router, the BGCO will provide support for the 5G antenna and cabling to your router. The BGCO performs troubleshooting as needed to rule out Verizon service or equipment troubles before routing you to the appropriate router manufacturer for your business router.

    For more device information and to manage your device remotely (e.g., configure primary and secondary Wi-Fi, rebooting remotely) you can visit the wireless My Business Portal (register for an account if you do not have one).

  • Service speed guidelines

  • For the 5G Business Internet service you should consider the following guidelines to ensure proper usage to meet your organization's needs.

    Downlink Bandwidth when using 5G

    • 5G Business Internet is an ‘up to’ bandwidth service. The maximum bandwidth allowed will be associated with the speed tier selected for your service (e.g., 400 Mbps). There is no minimum bandwidth level. Consult with your Account Manager about your specific use cases to ensure appropriate speed tier selection.
    • Any customer owned networking equipment residing within the router’s Local Area Network must have networking physical interfaces capable of supporting the subscribed services downlink speeds.  Customer networking devices should, at a minimum, support 1 Gigabit Ethernet to accommodate internet speeds in excess of 100 Mbps.

    Downlink Bandwidth when using 4G LTE fallback

    • If 5G access is not available, 5G Business Internet will automatically provide access to Verizon’s 4G LTE network to continue support of data traffic. 
    • When in 4G mode, the following guidelines are suggested:
      • Downlink bandwidth: 5 Mbps to 12 Mbps 
      • The 4G LTE fallback will automatically revert back to 5G when it becomes available.

    Latency: We suggest consulting your Verizon Account Manager for the latest information on end-to-end latency.

  • Service options

  • The 5G Business Internet Service Speed Tiers include 100, 200, 400 Mbps Download.

    Customers can change their 5G BI service at any time (i.e., upgrade or downgrade a speed tier if available) plans will be automatically prorated for any month’s applicable service fee.

    Public Static IP Router Address

    If you require a Public Static IP address for your router, contact your Verizon Account Manager. 

    Note: This feature can be added after the 5G Business Internet service is installed.

  • Customer service

  • If you need assistance with your 5G Business Internet service, the Verizon Business and Government Customer Operations team (BGCO) is here to help.

    BGCO is reachable at  1-800-922-0204.

    When you call, please reference the Mobile Directory Number (MTN  or service line activation information) you received with your order confirmation, if you have misplaced your MDN, it can be found in the My Business Portal.

     

    Verizon Business Internet Portal

    Verizon’s Business Internet Portal is your cloud-based place to remotely manage the Verizon Internet Gateway for Business. The portal gives you an insight into all Verizon certified routers, allowing you to see all devices connected to your account in one convenient location.

    How to access

    My Biz Home→Product Tools→Verizon Business Internet Portal Manage → Product Portal → Verizon Business Internet Portal

    https://thingspace.verizonwireless.com/portal/manage/dashboard

  • Continuity of Operations

  • Service disruptions can compromise an organization's mission. The economic and reputational imperatives of the current market have shifted the discussion from IT disaster recovery to an enterprise-wide continuity of operations focus.

    Organizations of all sizes and industry types should have ongoing, enterprise-wide Business Continuity Programs (or Continuity of Operations for Public Sector organizations), which develop, prepare and exercise the various areas of continuity from critical processes to IT service availability. These programs should address areas such as Emergency Response, Impact Analysis, Continuity of Operations Plans (e.g.,  Business Continuity), Disaster Recovery Plans, Supplier Plans, Exercises, and ongoing Continuity of Operations program management. 

    The goals of today’s continuity programs are those providing a continuity of operations focus across the organization, that not only includes strategizing and planning for IT service availability and disaster recovery but addresses the ability to manage all areas of critical and continuity activities of the program to help prepare and mitigate the impact from ever-increasing risks threatening to interrupt organizations’ critical processes.

    Verizon helps our customers to effectively prepare and maintain continuity during planned and unplanned events to help reduce the risk and impact from disruptions. Please contact your Verizon account team for further assistance.

  • Frequently asked questions

How does Verizon 5G Business Internet position my organization for the future? +

Quickly and powerfully connect locations as needed.

New branches, campus expansions, temporary locations— organizations often need powerful connectivity on the fly for their newest locations. Now locations with qualifying coverage can use Verizon 5G Business Internet to simplify and speed up connectivity to the internet.

Beyond internet connection to digital transformation

With Verizon 5G Business Internet, you’ll begin your digital transformation journey. As 5G technology evolves, organizations plan to leverage transformative technologies such as edge computing, and utilize Internet of Things (IoT) sensors and devices in new ways, potentially achieving both scale and efficiency beyond what was currently possible, potentially even realizing new organizational models.

Your one partner for connectivity

We have a broad range of solutions and partnerships in place designed specifically to bring inherent benefit to our customers that choose to trust us with their business, which is why so many successful Fortune 500 companies and public sector organizations partner with Verizon. 

What internet speeds should I expect with 5G Business Internet? +

5G Business Internet Speed Tiers include the following:

  • 100, 200, 400 Mbps Download (depending on the price plan chosen and availability)

Note: 5G Business Internet is an ‘up to’ bandwidth service. The maximum bandwidth to be allowed will be the Speed Tier service level selected for or availability your service (e.g., 400 Mbps). There is no minimum bandwidth level. Consult with your Verizon Account Manager about your specific use cases to ensure appropriate selection.

Does my Local Area Network (LAN) configuration impact the service? +

You are responsible for your LAN configuration which should support the bandwidth option you selected for the service.

For example, if the devices and their applications residing within the LAN are set for lower bandwidth than what was purchased for 5G Business Internet, they will perform at that specific speed and not the speed tier purchased for the 5G Business Internet. 

Are there any minimum requirements for the service? +

Review the Local Area Network (LAN) interface capabilities of any of your downstream networking equipment prior to installation.

Any customer owned networking equipment residing within the router’s Local Area Network must have networking physical interfaces capable of supporting the subscribed services up/downlink speeds.  Customer networking devices should at a minimum support 1 Gigabit Ethernet to accommodate internet speeds in excess of 100 Mbps.

 Note: If you are using your own router for the service, your Verizon account manager can review router requirements with you to ensure that your router is compatible with 5G Business Internet.

What should I know about getting strong 5G Business Internet Service Performance? +

For the 5G Business Internet service you should consider the following guidelines for proper usage to meet your connectivity needs.

Downlink Bandwidth when using 5G

  • 5G Business Internet is an ‘up to’ bandwidth service. The maximum bandwidth allowed will be the Speed Tier service level selected or available while ordering (e.g., 100 Mbps, 200 Mbps, 400 Mbps). There is no minimum bandwidth level, we suggest consulting with your  Verizon Account Manager about your specific use cases.

Downlink Bandwidth when using 4G LTE fallback

  • When 5G access is not available, 5G Business Internet will provide access to 4G LTE network to continue support of data traffic. When in 4G mode, the following guidelines are suggested:
    • Downlink bandwidth: 5 to 12 Mbps

Latency: We suggest consulting your Verizon Account Manager for the latest information on end-to-end latency.

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.