Business Internet Welcome Kit


Welcome Kits Home
  • Why Verizon

  • Performance, Reliability and Security  

    Verizon’s award-winning, reliable, secure nationwide 4G LTE & 5G network available in a variety of speeds to meet your business needs.


    Verizon is a single connectivity provider nationwide for broadband type internet with multiple device options for self or professional installation


    Priced with no annual contracts, flexible data plans to meet customers’ data requirements and the ability for rapid implementation 

  • Getting you up and running on Verizon Business Internet

  • Get Started

    How will you connect to Business Internet?

With a Verizon Internet Gateway +
With another device +
  • If you opted to provide your own router, your  SIM should be activated by the time you get this email, so you can follow your OEM instructions for startup.

  • Online Tools

Verizon My Business +
  • For easy access to a variety of information related to your service and to manage your device(s) remotely, it is important to register for the wireless My Business Portal if you don’t already have an account. The My Verizon for Business app, can be found in the App Store (iOS) and the Play Store (Android)

The Compass Tool (5G BI Only) +
  • If you need help placing your device, or you don’t have a strong signal, you can use the Compass tool in the My Verizon for Business mobile app to help you find the best location.

    How to access

    Open the My Verizon for Business app on your mobile device, scroll down and select “Setup 5G Business Internet.” Then just follow the instructions.

Verizon Business Internet Portal +
  • Verizon’s Business Internet Portal is your cloud-based place to remotely manage the Verizon Internet Gateway for Business. The portal gives you an insight into your Verizon certified routers, allowing you to see all devices connected to your account in one convenient location. The Verizon Business Internet Portal can be accessed through the My Business website and app.

    How to access

    My Business  Home→Product Tools→Verizon Business Internet Portal Manage → Product Portal → Verizon Business Internet Portal

ThingSpace Manage +
  • ThingSpace is a cloud-based place to remotely manage connectivity for Fixed Wireless Access routers. After onboarding to ThingSpace, you will be able to toggle between ThingSpace and Verizon Business Internet Portal by clicking the applications button on the top right of the portal. ThingSpace supports advanced connectivity management, a programmable API interface, real time usage reports, intelligent rules & alerts and value added services such as device management, location and analytics.

    How to access

    My Business  Home→Manage → Product Portals →View all → ThingSpace Manage

  • Customer Service

Technical Support +
  • If you need assistance with your Business Internet service, the Verizon Business and Government Customer Operations team (BGCO) is here to help.

    The BGCO is reachable at  1-800-922-0204.

    Note: When you call, please reference the Mobile Telephone Number (MTN or line number) you received via email in your order confirmation.  If you have misplaced your MTN, it can also be found in My Business and on the packing slip that came with your gateway.

    Need more help setting up your gateway? Verizon has you covered with our Router Implementation Service.

Billing Questions +
  • For billing questions, call Business and Government Customer Operations (BGCO) at 1-800-922-0204

    • The BGCO is reachable at  1-800-922-0204 and is available 24x7.
    • The BGCO can assist if you would like to add a Public Static IP address to your account, by contacting the team at the number above or you can contact your Verizon Account manager. 
    • Coverage Maps (Note: Business Internet will always fall within the shaded area but the not every location within the shaded area is qualified for Business Internet)
  • Service speed guidelines

Downlink Bandwidth when using 5G +
  • For the Business Internet service you should consider the following guidelines to ensure proper usage to meet your organization’s needs.
    • 5G Business Internet is an ‘up to’ bandwidth service. The maximum bandwidth allowed will be associated with the speed tier selected for your service (e.g., 400 Mbps). There is no minimum bandwidth level. Consult with your Verizon Account Manager about your specific use cases to ensure appropriate speed tier selection.
    • Any customer owned networking equipment residing within the router’s Local Area Network must have networking physical interfaces capable of supporting the subscribed services downlink speeds.  Customer networking devices should, at a minimum, support 1 Gigabit Ethernet to accommodate internet speeds in excess of 100 Mbps.
    • Latency: We suggest consulting your Verizon Account Manager for the latest information on end-to-end latency.
Downlink Bandwidth when using 4G LTE fallback +
    • If 5G access is not available, 5G Business Internet will automatically provide access to Verizon’s 4G LTE network to continue support of data traffic. When in 4G mode, the following guidelines are suggested:
    • Downlink bandwidth: up to 70 Mbps
    • The 4G LTE fallback will automatically revert back to 5G when it becomes available. 
Downlink Bandwidth when using 4G LTE primary +
    • LTE Business Internet is an ‘up to’ bandwidth service. The maximum bandwidth allowed will be associated with the speed tier selected for your service (e.g., 50 Mbps) with varying “premium data” allowances. There is no minimum bandwidth level. Consult with your Verizon Account Manager about your specific use cases to ensure appropriate speed tier selection.
  • Enhancing Your Service

    • The 5G Business Internet Service Speed Tiers include 100, 200, 400 Mbps (where available) download
    • LTE Business Internet Service Speed Tiers include 10, 25, 50 Mbps download (with varying “premium data” allowances)
    • Customers can change their Business Internet service at any time (e.g., upgrade or downgrade a speed tier if available) plans will be prorated automatically for any month’s applicable service fee (and data allotment for LTE BI plans).
    • Please contact your Account Manager or the BGCO at 1-800-922-0204 if you would like to upgrade your current plans to higher tiered plans or add any of these services to your Business Internet.
Router Implementation Services +
  • Verizon Implementation Services provides a white-glove remote router configuration service for LTE BI and 5G BI customers.

    Verizon Implementation Services are affordable and easy.

    Some of the services we can provide are:

    • Coordination of equipment activation
    • Blacklist/Whitelist devices (MAC Filtering)
    • Remote white-glove configuration support of policies/groups/templates
    • Verifying networks are provisioned and activated on the device/portal
    • Configuring WAN/LAN ports on equipment based on Customer’s request/use case

    Please contact your Verizon sales rep or go to IoT Managed and Professional Services for more information or to purchase this service.

Public Static IP Address +
  • A Verizon Public Static IP is assigned to your Business Internet gateway, is unique and remains constant through time, even through reboots. Public Static IPs allow for easier configuration of public-facing devices.

    This feature can be added after the Business Internet service is installed.

Mobile Private Network +
  • Verizon Mobile Private Network (MPN) is a comprehensive solution that enables you to connect your mobile and Business Internet devices to resources behind your organization's firewall, using a dedicated connection that isolates data from the public internet. For more information, see: Wireless Private Network.

Business Internet Security +
  • Business Internet Security solutions offer protection for devices on the same router and can block connected devices from visiting malicious websites or downloading malicious content. By placing a layer of security at the Internet Gateway, threats can be intercepted before ever reaching the end device.


    Strong Protection

    Internet security to help safeguard your devices by blocking access to malicious websites. 

    Proactive Threat Detection

    Identifies potentially harmful threats early on without the need for any extra equipment.

    For more information, please visit Business Internet Security.

    Plus and Preferred

    Business Internet Security Plus and Preferred are zero-touch security features that are activated immediately with nothing to install and is fully managed on our Business Internet Portal.

One Talk +
  • One Talk assigns one number that rings multiple compatible mobile devices, desk phones and computers, which means fewer missed calls and more opportunities to connect. For more information, see: Verizon One Talk.

BlueJeans +
  • Whether you want to host virtual or hybrid events, or your workforce needs ways to collaborate, BlueJeans provides a business-grade video conferencing platform that’s easy to use. For more information, visit: BlueJeans by Verizon.

Managed Services +
  • Have more time to spend  on your critical goals by outsourcing the management of your network to us. As a trusted partner with decades of experience managing networks worldwide, we’ll help make sure your network is reliable, up to date, secure and operating at the speed of your organization.

    Managed Network Services 

Business Internet as backup +
  • Use Business Internet as a backup network for your primary network. Verizon has an all-in-one solution that can be configured for failover use when your primary network goes offline.

  • Frequently asked questions

What is Business Internet? +

A fast and scalable wireless connectivity solution that leverages the speed and capacity of Verizon’s award winning network. It’s also known as “wireless business internet access.” There are two different options in the Verizon Portfolio:

  • 5G Business Internet
  • LTE Business Internet

There are some differences in speeds between the two solutions, as well as the qualification process.


What are the speeds of Business Internet? +

Based on the plan selected, 5G Business Internet download speeds include the following:

5G Business Internet

  •  Up to 100 Mbps, 200 Mbps or 400 Mbps

LTE Business Internet

  •  Up to 10 Mbps, 25 Mbps or 50 Mbps

Plans / speed tiers are subject to availability in select areas. Self-setup and professional installation options are available, and may vary depending on location. In addition, speeds can vary based upon network congestion and reflect maximum download speeds. See your Verizon Sales Representative for details.

What are the benefits of Verizon Business Internet? +

Easy and dependable

  • Professional or simple self-setup options are available in select markets and may vary depending on location and speed tier selected.
  • Use Verizon-provided equipment or one of many compatible devices (You can check to see whether your device is compatible during purchase).
  • Connection is suitable as either Primary or a Business continuity (backup) internet solution.
  • Strong network security, built from the ground up.

Innovation ready

  • Platform for advanced features and new organizational outcomes
  • From a trusted business partner with award-winning network performance.

If you want to learn more about Business Internet and how it can benefit your business, read here:

What is 5G Business Internet and how can it help my business?

LTE Business Internet Learn Page

How is wireless business internet positioned as the future of business agility? +

Flexibility is more critical than ever for today's businesses. Fortunately, internet connection technology is adapting to meet today’s business needs.

While DSL and broadband have been the standard for business internet, 5G fixed wireless internet is emerging to shape a new future of business flexibility. To take full advantage, business leaders should familiarize themselves with the technology, and what potential it has that could support their business goals.

What can you do with Verizon Business Internet? +

Quickly and powerfully connect locations as needed.

New branches, campus expansions, temporary locations— businesses often need high-powered connectivity quickly for new locations. New locations can use Verizon Business Internet to simplify and speed internet setup. You can use Verizon Business Internet virtually anywhere in the US.

Fixed Wireless Access Webinars

Where is Business Internet available? +

5G C Band currently covers 200 million people, and By December of 2023, we expect to have incremental 5G bandwidth available to 250 million people, delivering 5G Ultra Wideband on C-Band spectrum. 

LTE BI covers 99% of the population nationwide.

See what’s available near you.

Check availability

Does Business Internet require equipment? +

Yes, all connections require hardware with a LTE or 5G chipset. We offer both professional installation, a plug-and-play (self-setup) solutions for Business Internet, or alternatively, customers may bring their own compatible device, all 3 scenarios are dependent on availability in select markets and speed tiers. 

How should I prepare for Business Internet installation? +

Whether you choose professional installation or self-setup, it’s simple and hassle-free for your business.

If you choose professional installation (5G only), here are a few tips to help you prepare:

If you choose self-setup (LTE and 5G), here are a few tips to help you prepare:

If you choose to bring your own compatible device, here are a few tips to help you prepare:

  • Check the service qualification for the address & work with your sales rep to identify a compatible device.

Note: For a list of compatible third-party devices, click here

  • Obtain a device/SIM compatible with the Verizon Network (note IMEI and ICCID for ordering process).
4G vs. 5G: What's the difference? +

Generally, 5G networks perform with higher speeds, greater capacity, lower latency (the time it takes for information to travel between two endpoints and back) and lower jitter (the variation in time it takes for data to travel across the network) than legacy 4G networks but there are tradeoffs. The mid and high frequency bands–used for 5G Business Internet–have lower propagation characteristics so the radio waves don’t travel as far. Conversely, low frequency bands–used for LTE Business Internet–have higher propagation characteristics, so radio waves can travel farther and through obstacles, but at slower speeds. 

How does Verizon Business Internet position my organization for the future? +

Quickly and powerfully connect locations as needed

New branches, campus expansions, temporary locations— organizations often need powerful connectivity on the fly for their newest locations. These locations can use Verizon Business Internet to simplify and speed up connectivity to the internet.

Digital transformation

With Verizon Business Internet, you’ll begin your digital transformation journey. As technology evolves, organizations plan to leverage transformative technologies such as edge computing, and utilize Internet of Things (IoT) sensors and devices in new ways, potentially achieving both scale and efficiency beyond what was currently possible, potentially even realizing new organizational models.

Your one partner for connectivity

We have a broad range of solutions and partnerships in place designed specifically to bring inherent benefit to our customers that choose to trust us with their business, which is why so many successful Fortune 500 companies and public sector organizations partner with Verizon.

Does my Local Area Network (LAN) configuration impact the service? +

You are responsible for your LAN configuration which should support the bandwidth option you selected for the service and connecting your downstream equipment to the gateway.

For example, if the devices and their applications residing within the LAN are set for lower bandwidth than what was purchased for your Business Internet speed tier, they will perform at that specific speed and not the speed tier purchased for the Business Internet. 

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.