Apple Arcade® with eligible Unlimited mobile plans FAQs

You must be a Verizon Account Owner or Account Manager to activate the Apple Arcade subscription on your account.

View step-by-step instructions to sign up for Apple Arcade using:

• The My Verizon App
• The My Verizon website
• Watch our video to learn how to sign up for Apple Arcade

Note: iOS 14.7 or later is required to activate your Apple Arcade subscription.

To see your enrollment status, go to your My Plan page in my Verizon.

The Apple Arcade subscription can be shared between you and 5 others through Apple's Family Sharing.

Visit Set up Family Sharing for the steps to set up.

When your Apple Arcade promotion ends, you will automatically be subscribed to Apple Arcade and billed $6.99/month plus tax:

• If you enrolled in the promotion on or after 11/3/21, you'll be billed by Verizon.
• If you enrolled in the promotion before 11/3/21, you'll be billed by Apple.

You can cancel your subscription at any time.

Yes, you can cancel Apple Arcade at any time on the Services & Perks page in My Verizon.

Get step-by-step instructions to cancel Apple Arcade Subscription.

Note:

• If you enrolled before 11/3/21, and you cancel your promotion, you will lose access to Apple Arcade. You will not be able to re-enroll through Verizon with a promotional rate.
• If you enrolled after 11/3/21, and you cancel your promotion, you will continue to receive Apple Arcade on us for the original promotional period, through Apple.

When you change to Ultimate Unlimited, Unlimited Plus and/or Unlimited Welcome* and enroll in the $10/month Apple One perk, your Apple Arcade subscription with Verizon is automatically canceled. You'll then have access to Apple Arcade through the Apple One subscription.

*If you have Welcome Unlimited you can also add perks to that plan. However, Welcome Unlimited is no longer available to add to your account.

If you enrolled in the promotion on or after 11/3/21 and you cancel your Verizon service entirely, your Apple Arcade promotion ends immediately.

If you enrolled in the promotion before 11/3/21 and you cancel your Verizon service entirely, you continue to receive the Apple Arcade promotion for the original promotional period, through Apple.

If you suspend your Verizon service, your original Apple Arcade promotion end-date does not change. Your promotion will continue to run through the time that your account is suspended.

Non-billed suspension (e.g., military suspend) - If your promotion ends during a non-billed suspension, your subscription will end without automatically renewing as a billed subscription to Apple Arcade.

Billed suspension (e.g., lost device, vacation) - If you enrolled in the promotion on or after 11/3/21, and your promotion ends during a billed suspension, you will automatically be subscribed to Apple Arcade and billed $6.99/month plus tax by Verizon. If you enrolled in the promotion before 11/3/21, you will be billed by Apple when the promotion ends.

For questions about Apple Arcade services and technical support, visit the Apple Support page.

For questions about your Arcade subscription through Verizon, visit Verizon's Contact Us.