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International Long Distance FAQs

This page explains the ins and outs of calling internationally from the US using the Verizon wireless network, our Global Calling Plus, Global Calling and Global Choice international plan options, how to make international calls and how to block international numbers.

Note:

Find answers to:

International Calling

  1. What is International Calling while in the US?

    While you're in the US, you can make calls to another country using your device. If you call other countries only occasionally, you can pay a standard per-minute rate.

    If you make such calls frequently, consider getting an international calling plan:

    International calling plan Which countries and minutes are included & how to add the plan
    Global Calling Plus (formerly Unlimited Together World) Enjoy unlimited long distance calls from the US to landline phones in over 60 countries and to mobile devices in over 30 countries. Plus, make discounted calls to an additional 160+ destinations - all for $15/month per line.

    See countries included with Global Calling Plus.

    Add the Global Calling Plus plan to your device's line in My Verizon online, in the My Verizon app or by texting the word Plus to 4004.
    Global Calling (formerly Unlimited Together - North America) Enjoy unlimited long distance calls from the US to Mexico and Canada for just $5/month per line. And, make discounted calls to an additional 220+ destinations.

    See countries included with Global Calling.

    Add the Global Calling plan to your mobile device's line in My Verizon online, in the My Verizon app or by texting the word Global to 4004.
    Global Choice Pick a country and get up to 180 minutes/month depending on the selected Global Choice country. You can add up to 11 countries for $10/line per month for each country. Get discounted rates after the allowances to the selected country. Plus, make discounted calls from $0.05/per minute to 220+ countries. And get unlimited minutes to Mexico and Canada.

    Add Global Choice to your mobile device's line in My Verizon online, in the My Verizon app or by texting the country's keyword to 4004.

    Country keyword: Argentina, Bolivia, Brazil, Chile, Colombia, Dom Rep, Ecuador, El Salvador, Guatemala, Peru, Venezuela

    Notes:
    • Any existing line level international long distance plan you have will be removed when you add Global Choice.
    • Any existing account level international plan will be removed from all lines when you add Global Choice to any line on the account.


    For more details about calling other countries, visit our International Services (while in the US) page and enter a country name to get calling and messaging rate options and dialing instructions.

    Note:

    • Get More Unlimited, Do More Unlimited, Play More Unlimited, Start Unlimited, Above Unlimited*, Beyond Unlimited* and Go Unlimited* provide unlimited calling to Mexico and Canada. Plus you can take your domestic talk, text and data allowances with you to Mexico and Canada at no additional charge. Learn more about our unlimited options.
    • Making international calls while in the US to certain countries may be restricted for a variety of reasons. However, you can always place an international call from your mobile device using a calling card.

    *These plans are no longer available to add to your account.

  2. What countries are included with Global Calling Plus?

    These countries are included with Global Calling Plus (formerly Unlimited Together - World):

    1Denotes unlimited calling to that country's landlines
    2Denotes unlimited calling to that country's mobile lines
    3Effective 11/25/19, Verizon is no longer completing calls to the Syriatel network. Syriatel is a mobile carrier in Syria. Verizon customers are still able to complete calls to other telephone service providers in Syria.
    Afghanistan Gibraltar1 Norfolk Island
    Aland Islands
    Grand Bahamas Northern Mariana Islands1,2
    Albania Greece1 Norway1
    Algeria Greenland Oman
    American Samoa
    Grenada Pakistan1
    Andorra1 Guadeloupe1 Palau
    Angola Guam1,2 Palestinian Territory
    Anguilla Guantanamo Bay Panama1
    Antarctica Guatemala Papua New Guinea
    Antigua Guernsey Paradise Island
    Argentina1 Guinea Paraguay1
    Armenia Guinea-Bissau Peru
    Aruba Guyana Philippines
    Ascension Island
    Haiti Poland
    Australia1 Honduras Portugal1,2
    Austria1,2 Hong Kong1,2
    Qatar
    Azerbaijan Hungary1,2 Reunion1,2
    Bahamas Iceland1 Romania1,2
    Bahrain India Russia
    Bangladesh Indonesia1 Rwandese Republic
    Barbados Iran Saba
    Barbuda Iraq Saipan
    Belarus Ireland1 Samoa
    Belgium1,2
    Northern Ireland1,2
    San Marino
    Belize Isle of Man
    Sao Tome-Principe
    Benin Israel1,2 Saudi Arabia
    Bermuda1,2 Italy1 Scotland1,2
    Bhutan1,2 Ivory Coast
    Senegal
    Bolivia Jamaica Serbia
    Bonaire Jan Maven Seychelles
    Bosnia Herzegovina Japan1 Sierra Leone
    Botswana Jersey Singapore1,2
    Brazil1,2
    Jordan Slovakia1
    Brunei1,2 Jost Van Dyke
    Slovenia
    Bulgaria1 Kazakhstan Solomon Islands
    Burkina Faso Kenya Somalia
    Burundi Kiribati South Africa1
    Cabbage Beach
    North Korea
    Spain1,2
    Cambodia South Korea1,2
    Sri Lanka
    Cameroon Kosovo St. Barthelemy1
    Canada1,2 Kuwait St. Eustatius
    Cape Verde
    Kyrgyzstan St. Helena
    Cayman Islands
    Laos St. Kitts & Nevis
    Central African Republic Latvia St. Lucia
    Chad Lebanon St. Maarten
    Chatham Island
    Lesotho St. Martin
    Chile Liberia St. Pierre & Miquelon
    China1,2 Libya St. Vincent & Grenadines
    Christmas Island Liechtenstein Sudan
    Cocos-Keeling Islands
    Lithuania Suriname
    Colombia Luxembourg1 Svalbard
    Comoros Macao Swaziland
    Congo (Dem Rep of)
    Macedonia Sweden1,2
    Congo (Rep of)
    Madagascar Switzerland1
    Cook Islands
    Madeira & Azores
    Syria3
    Costa Rica Malawi Tahiti
    Croatia Malaysia1,2 Taiwan1
    Cuba Maldives Tajikistan
    Curacao Mali Tanzania
    Cyprus1 Malta1 Thailand1,2
    Czech Republic1 Marie Galante
    Togo
    Denmark1,2 Marshall Islands
    Tokelau
    Diego Garcia Martinique1,2 Tonga Islands
    Djibouti
    Mauritania Tortola
    Dominica Mauritius Trinidad & Tobago
    Dominican Republic Mayotte Island
    Tunisia
    East Timor Mexico1,2 Turkey1
    Easter Island
    Micronesia Turkmenistan
    Ecuador Moldova Turks & Caicos Islands
    Egypt Monaco1 Tuvalu
    El Salvador Mongolia1,2 Uganda
    England1,2 Montenegro Ukraine
    Equatorial Guinea
    Montserrat United Arab Emirates
    Eritrea Morocco United Kingdom1,2
    Estonia1
    Mozambique1 Uruguay1
    Ethiopia Myanmar - Burma
    Uzbekistan
    Falkland Islands
    Namibia1 Vanuatu
    Faroe Islands
    Nauru Vatican City
    Fiji Nepal Venezuela
    Finland1,2 Netherlands1,2 Vietnam
    France1,2 Netherlands Antilles Virgin Gorda
    French Guiana New Caledonia Virgin Islands, British
    French Polynesia
    New Providence (Nassau)
    Wales1,2
    Gabon New Zealand1,2
    Wallis & Futuna Islands
    Gambia Nicaragua Yemen
    Georgia Niger Zambia
    Germany1,2 Nigeria Zanzibar
    Ghana Niue Zimbabwe

  3. What countries are included with Global Calling?

    Global Calling (formerly Unlimited Together - North America) includes unlimited calling to landlines and devices in:

    • Canada
    • Mexico
    • Guam
    • Northern Mariana Islands

     

  4. What countries can I choose with Global Choice? How many minutes do I get?

    Pick a country and get a bundle of minutes to that country every month. You can add up to 11 countries for $10/line, per county, per month. Choose from these countries:

    Country Minutes
    Argentina 60 mins/month
    Bolivia 60 mins/month
    Brazil 180 mins/month
    Chile 120 mins/month
    Colombia 180 mins/month
    Dominican Republic 120 mins/month
    Ecuador 60 mins/month
    El Salvador 60 mins/month
    Guatemala 60 mins/month
    Peru 180 mins/month
    Venezuela 120 mins/month

  5. What's the difference between a landline terminating charge and a mobile terminating charge?

    The charge for a call or message from your mobile device to a landline is called a landline terminating charge. The charge for a call or to send a message from your mobile device to a mobile number is called a mobile terminating charge.

    The charge for an international call while in the US includes the airtime charge from your plan, in addition to the per-minute rate based on what type of phone answered the call.

  6. Am I able to make international calls from my Verizon mobile device?

    Yes, we offer 2 different features, International Services Enabled Lite and International Services Enabled, which let you make international calls from your Verizon mobile device. International Services Enabled Lite is included with your plan and lets you make international calls from the US to all countries, except:

    Angola Ascension Island
    Azerbaijan Congo, Dem. Republic of  
    Congo, Republic of Djibouti
    East Timor Estonia  
    Gambia Guinea
    Latvia Liberia
    Lithuania Maldives
    Mayotte Senegal
    Sierra Leone St. Helena

    To make calls from the US to any of these 18 countries, or to make calls to other countries while traveling outside the US (except for calls back to the US or calls within the country in which you're traveling), you must add International Services Enabled to your account. To add International Services Enabled to your account, your account must have been active for at least 34 days and be in good standing. If your account has been active for less than 34 days, contact Customer Service so that we can determine if you're eligible.

  7. How do I add International Services Enabled to my line or account?

    You must first meet eligibility requirements to add international calling to your line or account, including a minimum payment history and contract term requirements. If you're eligible to add International Service while in the US plan, you can do so from the International Usage and Services page in My Verizon or through the Add/Change Features section in My Business.

    For more information, visit our International Service Options (while in the US) page. To learn more about using your phone while in another country, visit our International Plans and Pricing page.

  8. How do I add an International Long Distance Plan to my line?

    You can add an international long distance plan to your device's line:

    • In My Verizon online.
    • In the My Verizon app - Choose Account from the top left menu, then choose My Plan and International (for shared data plans), or choose a line and click Manage Plan (for unlimited plans). Follow the prompts.
    • By sending a text to 4004:
      • Global Calling Plus – text the word “Plus”
      • Global Calling – text the word “Global”
      • Global Choice – text the name of your selected country (i.e., Argentina, Bolivia, Brazil, Chile, Colombia, Dom Rep, Ecuador, El Salvador, Guatemala, Peru, Venezuela)

        Note: Any existing line level international long distance plan you have will be removed when you add Global Choice. Any existing account level international plan will be removed from all lines when you add Global Choice to any line on the account.

  9. How do I place an international call while in the US with my Verizon mobile device?

    To place a call while in the US to a country that uses 10-digit dialing, simply enter the 10-digit phone number you wish to call, then tap the Call button.

    To place a call while in the US to all other countries, you'll start with 011. Next, you must enter the country code, followed by the number you wish to reach.

    For example, if you'd like to call a number in France:

    1. Enter 011 and the country code 33.
    2. Enter the phone number.
    3. Tap the Call button.

    For more information about dialing specific countries, visit our International Service Options (while in the US) page.

    For information about placing calls while traveling outside the US, visit our Trip Planner tool.

  10. If someone calls me while they're outside the US, will I be billed the international rate?

    No, you won't be charged international rates if you're in the US and someone calls you while they're outside the US.

  11. How can I get help making international calls from the US?

    If you need help making international calls from the US, please visit our International Service Options (while in the US) page. You'll also find more information about requirements, rates and coverage.

    For information about plans and rates while traveling outside the US, visit our International Services page or Trip Planner tool.

  12. How do I block an international phone number?

    You can use our free number blocking service to block calls and messages from domestic and international numbers from countries that follow the 10-digit North American numbering plan. If you subscribe to Verizon Smart Family™ or Usage Controls, you can block any international number.

    Visit our Block Numbers page to learn how to block numbers and more about these services.

  13. How do I block calls to international numbers?

    If you have an international calling feature on your account, you can remove it from the Change Your Plan page in My Verizon, to disable outgoing calls to international numbers. However, you can still call those countries that follow the 10-digit North American numbering plan. You'll be charged at our International Voice rates while in the US.

    If you subscribe to Verizon Smart Family, you can block phones on your account from calling specific numbers. For more information, view the Verizon Smart Family FAQs. Not subscribed to Verizon Smart Family? Sign up for Verizon Smart Family today.

    Note: On the Just Kids plan, calls to everyone except trusted contacts is blocked.

International Messaging

  1. How much does international messaging cost while I'm in the US?

    These plans include unlimited messaging to and from other countries while you're in the US.

    If you're on a different plan, you can view international messaging rates on our International Services (while in the US) page.

    Note: On the Just Kids plan, messaging to everyone except trusted contacts is blocked.

    *No longer available to add to your account.

  2. Do I need to sign up for international messaging?

    International messaging is automatically included when you enable international services on your account.

  3. Can I send picture and video messages (multimedia messages) to international destinations from the US?

    International multimedia message (MMS) coverage is available for certain countries and mobile operators within those countries.

    To check availability by country, go to our International Services (while in the US) page, and enter a country in the search field. You'll see the multimedia messaging services available for that country.

  4. What number do I need to use to send an international message?

    To send an international message while in the US:

    • To a country that uses 10-digit dialing: Just use the 10-digit phone number
    • To all other countries: Enter 011, then the country code of the country you're texting, followed by the number you want to message.

    For example, if you'd like to text a number in France:

    1. Enter 011.
    2. Enter the country code 33.
    3. Enter the phone number you want to text message.

    For additional information on dialing patterns for specific countries, visit our International Service Options (while in the US) page.