TravelPass® FAQs

Most smartphones and some tablets can be used when you travel abroad. Use our Trip Planner to find out if your device will work for your trip.

Before you use your device while traveling, make sure your device's roaming is turned on. Roaming must be on so your device can connect to cellular networks in your destination country.

For instructions to turn roaming on and off:

1. Visit Let's troubleshoot your device to learn how to adjust your roaming settings.
2. Enter your device in the search field under Filter (e.g., "Samsung" or "S23", etc.) and choose your device.
3. Select Troubleshoot under the device's name on the device tile.
4. In the Search Another Issue field, type "Turn data roaming on or off." Follow the instructions for your device.

Check My Verizon to see if you already have TravelPass. If not, you can add TravelPass to your line any of these ways:

• Visit our Trip Planner.
• Visit your International plans page in My Verizon.
• Text the word Travel to 4004.

Important: For TravelPass to work, you must turn on cellular data or data roaming when you go to the TravelPass country.

No, you don't need to opt in every day. Add TravelPass once and it stays on your line so you're all set for your next trip. You're only charged for the days that you use your device in a TravelPass country. There's no charge when you're in the US.

TravelPass gives you high-speed data for the first 5 GB/day. After that, you have unlimited data at 3G speeds for the remainder of your TravelPass session.

To get more high speed data:

• We'll send you a text offering an additional 2 GB of high speed data to use in the same 24-hour session.
  • This additional data costs $5 in Mexico and Canada, $10 in all other TravelPass countries.
• Reply speed to get the added high speed data.

You can buy additional 2 GB of high speed data multiple times during a single 24-hour session.

Note: Additional high speed data allowances are not available in Andorra, Burundi, Bahrain, Ethiopia, Kiribati, Kosovo, Mauritius, Namibia, Nepal, Pakistan, Sudan, South Sudan, Zimbabwe.

If your device has the Second Number feature or 2 Verizon numbers, you can add TravelPass to both numbers. You will be charged separately for each.

Important: TravelPass is the only international plan available to add to the secondary number.

Visit Using 2 numbers on 1 phone FAQs for steps on how to view this information in your phone.

You get TravelPass days on us when you have:

• 5G Get More*, 5G Do More* – Get a TravelPass day each month.
• Verizon Visa Card – You get 2 TravelPass days per calendar year if you apply and are approved for the Verizon Visa Card.

*No longer available to add to your account.

All of your TravelPass days are stored in your TravelPass bank.

To view your TravelPass bank:

1. In the My Verizon app, tap the Menu icon in the top left corner of the screen.
2. Tap myAccess.
3. Scroll down to Manage your TravelPass days.

You'll see the number of TravelPass days you have.

You can tap Manage to see the expiration dates of each of your TravelPass days and/or transfer* them to another eligible line on your account.

*TravelPass days earned with 5G Get More or 5G Do More phone plans can't be transferred to other lines.These plans are no longer available to add to your account.

The TravelPass days assigned to your line are automatically used when you have TravelPass active on your line and travel outside the US to a TravelPass country.

When you arrive at your international destination, you receive a text message telling you how many TravelPass days you have. Once all your TravelPass days are used, the normal TravelPass daily fee will be applied.

Note: TravelPass days aren't eligible for use on cruise ships.

TravelPass days you get through the Verizon Visa Card can be transferred to another eligible line on the account. The Account Owner or Account Manager can make the transfer through the My Verizon app:

1. Go to your TravelPass bank in the My Verizon app.
2. Tap Manage.
3. Tap Reassign next to the TravelPass day you want to transfer to another line.
4. Select the eligible line you want to reassign the TravelPass day to.

The TravelPass day is now assigned to that line.

Note:

TravelPass days you receive from your Verizon Visa Card won't automatically be assigned. You can view them and assign them on the Use Rewards tab of the myAccess screen in the My Verizon app.

Here's when your TravelPass days expire:

• Verizon Visa Card: TravelPass days expire at the end of the calendar year.
• 5G Get More* and 5G Do More* TravelPass days expire 12 months after you receive them.

*No longer available to add to your account.