Prepaid international travel FAQs

Here are important things to know when using your phone internationally:

• Your current plan and phone's international eligibility:
  • You can check your phone and plan eligibility in My Verizon.
  • All current smartphone plans and most prepaid smartphones with HD Voice can be used internationally.
  • To upgrade to a compatible device, go to our Prepaid smartphones page.
• Coverage at your destination:
  • To check your prepaid coverage in available international locations, go to the Coverage Map page and Plan your trip tool.
  • Expand the interactive map, and then select Prepaid under the top-left menu.

Currently prepaid data-only devices don't have network access while traveling internationally. However, you can still use your tablet anywhere with a Wi-Fi connection.

With TravelPass, you can use your prepaid plan abroad for a flat daily rate. Learn more in our Prepaid TravelPass FAQs.

Good to Know:

• Wi-Fi Calling isn't included with TravelPass. Wi-Fi calling to a country other than the US is charged international long distance rates regardless of whether or not you have an international travel plan.
• If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.
• If you don't have an international long distance plan, you're charged international long distance pay-as-you-go rates.

To use your smartphone outside the US, you must make sure roaming is turned on in your device settings.

Note: TravelPass isn't available on prepaid data-only devices.

To call the US from abroad:

• Touch and hold "0" on your keypad until the "+" appears on your screen.
• Enter "1" and the 10-digit phone number.

Before you travel, make sure your phone's roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally.

• Turn on roaming on Apple®
• Turn on roaming on Android™: Steps will vary by device. Refer to the Calling & Dialing section of the Device Support page for your phone.

Good to know: Some phones may automatically prompt you to allow global data once you arrive at your destination.

To check your voicemail messages:

1. Call your Verizon prepaid phone number in international format (+1 and then your 10-digit number).
2. Interrupt your greeting by pressing # (pound key), and then follow the prompts to navigate your voice mailbox.

Some international networks won't let you call your own mobile number. If you can't access your voicemail:

1. Call +1-845-613-8700.
   1. Press and hold "0" on your keypad until the "+" appears on your screen.
2. Follow the prompts to confirm or enter your mobile phone number.
   1. View the list of countries where you might experience this issue.

Call the Prepaid International Support Team at +1-908-559-4899 to get assistance while traveling.

If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, please use the below instructions to reach the International Support Team from any landline phone:

1. Call your country's toll-free number (PDF*).
2. Enter your 10-digit mobile number when prompted by the International Travel Hotline.
3. If a toll-free number isn't available for the country you're in, please call +1-908-559-4899 (toll charges will apply).