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Prepaid international travel FAQs

Planning to travel outside the US with your prepaid device? Learn the essentials, set up your device and see how much you can expect pay to use your device abroad.

For more information, visit our Prepaid International page and our Prepaid TravelPass® FAQs.

Don't have a prepaid account? Go to the International Travel FAQs.

Know Before You Go

  1. Is my prepaid phone going to work when I travel internationally, and how much will it cost to use it?

    There are a few important things you should know when using your phone internationally:

    • Your current plan and phone's international eligibility - You can check your phone and plan eligibility in My Verizon. All current smartphone plans and most world devices with HD Voice are compatible with TravelPass. To upgrade to a compatible device, go to our Prepaid World Devices page.

    • Coverage at your destination - To check your prepaid coverage in available international locations, go to our Better Matters page. Expand the interactive map, and then select Prepaid under the top-left menu.

    • Cost - With TravelPass, you can use your prepaid plan abroad for a flat daily rate. Learn more in our Prepaid TravelPass FAQs.

    Get your World smartphone ready to use outside the US

    Note: If your smartphone can use Wi-Fi Calling and the feature is turned on, you can call from anywhere with a Wi-Fi connection. Wi-Fi calls to US phone numbers are free, even while traveling internationally.

General Information

  1. Where can I view a prepaid service coverage map for my international travel destination?

    You can search for coverage in your destination on our Prepaid coverage map.

    Coverage may vary by device.

  2. What data speeds can I expect from my prepaid 4G LTE device while traveling outside the US?

    4G LTE World Devices are capable of roaming at 4G LTE speeds where available. Where 4G LTE isn’t available, data service is on our roaming partner's GSM network at 3G/2G speeds.

    If you're using Prepaid TravelPass in one of the available destinations on your plan that includes talk, text and data, then high speed data applies for the first 0.5 GB/day with reduced speeds of up to 2G thereafter.

    You may also be able purchase additional International high speed data as needed.

  3. What is Prepaid TravelPass?

    Prepaid TravelPass lets you use your prepaid talk, text and data* allowances while traveling outside the US. It's available for $5 or $10 per day, depending on the country you're traveling to.

    To learn more, visit the Prepaid TravelPass FAQs.

    *High speed data applies for the first 500 MB/day with 2G reduced speeds thereafter. The daily charge only applies on days you use your service outside of the US.

  4. How do I add a prepaid international travel plan to my device?

    Prepaid TravelPass is automatically added to your line if you have a compatible prepaid monthly plan and World Device. You just need to enable TravelPass to start using it.

    Once you enable it, you'll only be charged the daily fee on days that you use your voice, text or data while traveling. However, you must have sufficient balance in your prepaid account for the daily fee to use the service.

    Note: You can also consider getting one of our current prepaid unlimited plans that include talk, text and data in Mexico and Canada.

  5. How do I get my prepaid World Device ready to use outside the US?

    In order to use your World Device outside the US, you should:

    1. Verify that you have a prepaid smartphone plan with unlimited voice and text, and unlimited data or Always-On Data. You can check compatibility of your phone and plan in My Verizon.

      Note: If you need to upgrade to a compatible device, go to our Prepaid World Devices page.

    2. Enable TravelPass on your line. You'll only be charged the daily fee for the days you use your device while traveling in a qualified country.

    3. Make sure your device's roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally.

  6. Can I use my email, apps and other features that use data while traveling outside the US?

    Most of your data apps will work just like they do at home. However, there may be differences in local capabilities and regulations that may either restrict or change how your data apps perform while abroad.

Using Your Prepaid Device while Outside the US

  1. Can I unlock my prepaid World Device while traveling overseas to use local service?

    Please review our Device Unlocking Policy for information about unlocking your device while traveling abroad.

  2. How do I make a call while traveling internationally?

    To call the US from abroad, enter "+", then "1" and the 10-digit phone number.

    The international access code is "+".

    To enter "+", touch and hold "0" on your keypad until the "+" appears on your screen.

  3. Do I need to change any device settings to connect internationally with my prepaid World Device or international data device?

    Before you travel, make sure your device roaming settings are turned on. If they're off, you may not be able to use Verizon data or voice services internationally.

    Note: Some devices may automatically prompt you to allow global data once you arrive at your destination.

  4. How do I access voicemail on my prepaid account while traveling internationally?

    To check your voicemail messages:

    1. Call your Verizon prepaid phone number in international format (+1 and then your 10-digit number).
    2. Interrupt your greeting by pressing # (pound key), and then follow the prompts to navigate your voice mailbox.

    Some international networks won't let you call your own mobile number. If you can't access your voicemail, call +1 (845) 613-8700. Follow the prompts to confirm or enter your mobile phone number. View the list of countries where you might experience this issue.

    Note: To enter "+", press and hold "0" on your keypad until the "+" appears on your screen.

  5. If I have a technical problem while traveling, how do I get assistance?

    Call the Prepaid International Support Team at +1 (908) 559-4899 to get assistance while traveling.

    If your device is lost, stolen or broken or you experience a device issue while you're traveling outside the US, please use the below instructions to reach the International Support Team from any landline phone:

    1. Call your country's toll-free number (PDF*).
    2. Enter your 10-digit mobile number when prompted by the International Travel Hotline.

    If a toll-free number isn't available for the country you're in, please call +1 (908) 559-4899 (toll charges will apply).

  6. Android is a trademark of Google, Inc.
    iOS is a trademark or registered trademark of Cisco in the US and other countries and is used under license.
    Apple and iPhone are registered trademarks of Apple Inc.
    *To view the PDF file, you may need to download the free Adobe Acrobat Reader.

24/7 automated phone system: call *611 from your mobile