Messaging and texting FAQs

Most devices have both audible and visual notifications when a message has been received. Generally, if an envelope or chat bubble icon appears on your screen, it means you've gotten a message. You may also see a number appear over your messaging app icon.

For more help, visit the Device Support page for your device and tap the User Guide link at the top of the page.

If a message is sent to you while your device is off or outside of the Verizon wireless coverage area, your message will be stored for later delivery.

Your device must be turned back on and have coverage for the message to be delivered to you. The network will attempt to deliver the message for 5 days (120 hours) from the date of receipt.

Messages not delivered within 5 days will be deleted.

If your device's memory is full, you may not be able to send or receive messages. Memory capacity varies by make and model of the device. You'll receive a warning that the memory is almost full or already full (message varies by device).

To opt-out or unsubscribe, from your phone, text or reply STOP in the body of the message to the program's Short Code.

A message confirming the cancellation will be sent to your phone.

You can block unwanted texts from up to 5 numbers, internet domains or email addresses on the Blocks page in My Verizon. This will prevent them from contacting you. These blocks are temporary and expire after 90 days.

You can also use Verizon Family to block up to 20 numbers for a monthly fee. Verizon Family blocks remain in place until you change them.

You can send messages to mobile numbers and email addresses. Many US landline numbers are also able to receive texts.

Note: You can also send texts to US landline numbers that aren't text-enabled. Learn more in our Text to Landline FAQs.

To text internationally while you're in the US you must follow the dialing instructions for the country you're texting. Visit the International Services page for instructions.

You can send a message to any Verizon mobile number from your email:

1. Compose a message as if you were sending a standard email.
   
   Note: Your message must be 160 characters or less, including the subject line and recipient's email address.
2. In the To field, enter the 10-digit mobile number of the recipient followed by @vtext.com (e.g., 9495551212@vtext.com).
   
   Note: You can also include an attachment, like a picture or emoji. However, in the To field, enter the 10-digit mobile number of the recipient followed by @vzwpix.com (e.g., 9495551212@vzwpix.com), instead of @vtext.com.
3. Send the message.

You've successfully sent a text from your email.

It depends on your device and messaging app.

Many devices support the ability to add auto signatures to your messages. You'll typically find the option to create an auto signature within the messaging settings in your messaging app or on your device.

You may be able to find device-specific instructions in your User Guide (tap or click the User Guide link at the top of the Device Support page for your device).

Good to know: The characters in your auto signature count toward any message length limits.

Texting storage capacity varies by device. Refer to your User Guide at the top of the Device Support page for details.

The number of messages that can be stored is determined by the capacity available on your device and how large the messages are. Once your inbox is full, you won't be able to receive new messages until you delete old messages.

To free up space, you can upload your pictures and videos to Verizon Cloud, and delete them off your device.

There's no time limit on how long a message can be on your device, so you can save texts for as long as you like.

However, if you reach the maximum storage capacity for your device, you won't be able to receive new messages until you delete old messages to create additional space.

Most devices don't offer the ability to print a message directly from the messaging app. However, you can forward texts to an email address, and view or print them just like any other email.

Here’s what to do if texting isn’t working on your smartphone, tablet or connected device. Try each of these in the order listed:

1. Restart your phone. Turn off the device then turn it back on.
   • Learn how to restart your device.
2. Reset network settings from your phone or tablet's Settings menu.
   • Network reset steps vary by device:
     • Sign in to My Verizon to find what device model you have.
     • Search the manufacturer's website for how to "reset network settings" for your device.
3. Use our Troubleshooting Assistant.
   • If you're signed in to My Verizon, we'll start with the device you're using.
   • If you're not signed in, search the device list and select your device.
   • Choose Text, Picture, and Voicemail Messaging > Can't send or receive text messages