Calling on Verizon Messages (Message+) FAQs

To offer voice service over the Internet, Verizon is required by the FCC to support 911 calls and collect a registered location to enable it.

By entering an emergency address, you are providing information to the Network that determines how your 911 call will route and will be provided to emergency services if you are unable to report your physical location.

This address will be used if you call 911 using the Verizon Messages (Message+) app. This information is not used for billing or other purposes.

Whenever possible, use your phone to call 911 in an emergency and tell the 911 operator where you are. Refer to the How to Use Guide for your Operating System to learn how to update your Emergency Address.

• How to Use Verizon Messages (Message+) on Android devices
• How to Use Verizon Messages (Message+) on Apple devices

Whenever you change locations, you should update your emergency address. In the event you encounter an emergency and call 911 through the app, the device will use that registered address to handle the 911 call.

If you travel outside of the US, you may be able to continue calling, but calling 911 through the app will not work. Use your cell phone or a local phone to use the appropriate emergency number to contact the local emergency service.

If a caller is not at the registered emergency address, the call may not be routed to the closest emergency service provider. Additionally, the Internet service provider (ISP) or network may experience congestion or an outage during the 911 call, resulting in poor call quality or a dropped call.

Yes. You can make and receive calls using the Verizon Messages (Message+) app on your Palm (connected device), tablet or compatible smartwatch over Wi-Fi without being connected to the Verizon Wireless network.

Yes. Even if your smartphone is off or out of coverage, you can still make or receive calls on your Palm (connected device), tablet or compatible smartwatch as long as you have an internet connection on the device and the Calling feature is turned on.

Yes. As long as your smartphone supports pulling calls, you can move the call from your Palm or tablet to your smartphone.

Not all HD Voice-capable phones support this feature.

Yes. You can move the call to your Palm or tablet from your smartphone or from another connected device.

Yes, you can block video calling in My Verizon.

Calls to US numbers, regardless of where you are located, are free of charge (except for 411 and other premium calls).

The Calling feature isn't currently available to new users. However, if you already use Message+, you can make calls from secondary devices to North American numbers (i.e., calls to a country code of 1). Calls can be made over Wi-Fi or your cellular network.

Yes. Resulting charges may apply depending on your device's data connection and its data plan.

Voice Call uses about 1 MB of data per minute on the Verizon Messages (Message+) app. The actual data consumption of your voice call may vary.

Video calls on Verizon Messages (Message+) can consume as much as 6 MB per minute from your tablet.

Yes. When you pull a call to your Palm, tablet or smartphone, it creates a new call record that will be billed based on the device you're using.

Smartphone calls use your monthly voice allowance, while Palm (connected device) and tablet calls consume data and will be billed as described above.

If you're not able to make or receive calls, it may be due to one of the following reasons:

• You haven't upgraded to the latest version of Verizon Messages (Message+)
• You are not eligible to use Calling on Verizon Messages (Message+)
• You have not set up an emergency address for your tablet
• Calling is set to Off in the app
• Your tablet is not connected to your smartphone
• Your tablet is not connected to the Internet
• Calling from Verizon Messages (Message+) is blocked on your line

Important: On our about June 2024, Verizon will start to shut down the Verizon Message+ app.