Verizon Up rewards FAQs

Verizon Up is the rewards program that gives you rewards you want, including:

• Monthly Rewards: These included gift cards from your favorite brands, discounts on Verizon accessories and more.
  
  Monthly Rewards are no longer offered as part of the Verizon Up program. All rewards claimed on or before 4/30/22 can still be used in accordance with their respective terms and conditions. Check the Use Rewards tab in the My Verizon app to see details on your claimed rewards.
• Special Offers (previously called Bonus Rewards): These are member perks, surprise extras and discounts that you can claim anytime after they appear. Claim one, or claim them all. They're always changing and available to all Verizon Up members.
• Super Tickets: These are your access to prime sporting events and concerts, new devices and products and more. They’re first come, first served, and only a limited number of Super Tickets are made available. All Verizon Up members on your account can try to claim Super Tickets.
  
  Note: Restrictions may apply.
• Presale Tickets: These are opportunities to purchase tickets to specific events before they’re available to the general public. All enrolled Verizon Up members are able to purchase Presale Tickets. Tickets are first come, first served, and a limited number of tickets are available.

Verizon Up is free to join and is only available through the My Verizon app.

Additional terms and conditions may apply to individual rewards.

You're eligible as long as you meet all of the following requirements:

• Are 18 or over.
• Have a smartphone on an active Verizon wireless account in good standing.
• Have the My Verizon app downloaded on your smartphone.
• Are on a standard account (business and prepaid accounts aren't eligible for Verizon Up at this time).
• Are a resident of the US (excluding the territories of Guam, Puerto Rico and the Virgin Islands).

See the Verizon Up Terms & Conditions for more details.

You can only enroll in Verizon Up through the My Verizon app.

Follow the onscreen prompts to complete enrollment.

Note: Business and prepaid accounts aren't eligible for Verizon Up at this time.

Along with your Verizon Up rewards, Verizon wireless Account Owners or Account Managers of a Verizon wireless account with up to 12 phone lines (depending on plan) can apply for the Verizon Visa Card.

If approved:

• You can earn Verizon Dollars when you make purchases¹ everywhere Visa cards are accepted.
• Verizon Visa Card holders are automatically enrolled in Verizon Up if they weren't already enrolled.
• Verizon Dollars² can be used to pay your Verizon wireless or Fios Home Internet bills³ or buy devices and accessories.

Learn more about Verizon Dollars on our Verizon Visa Card FAQs page.

¹ Purchases subject to Credit approval. See the Verizon Visa Card Rewards Program Terms & Conditions for details and restrictions.
²Verizon Dollars have no cash value, are issued for reward purposes only and cannot be purchased, sold, transferred, redeemed for cash or Verizon gift cards, or used for security deposits for Verizon wireless or Verizon Fios account services.
³ Fios customers must be enrolled in the Mobile + Home Rewards program to access the Verizon Up Rewards Center and to apply Verizon Dollars to the Verizon Fios bill.

Verizon Up rewards have expiration dates that vary by reward.

Please read the reward details carefully before claiming a reward, so you know how long you have to use it.

Important Notice:

• Monthly Rewards are no longer issued through Verizon Up. All  rewards claimed on or before 4/30/22 can still be used in accordance with their respective terms and conditions. Check the Use Rewards tab in the My Verizon app to see details on your claimed rewards.
• Device Dollars are no longer available to claim through Verizon Up. Any Device Dollars that you currently have in your wallet are still available for redemption toward a smartphone, smartwatch or tablet purchase. However, all Device Dollars will expire on 6/30/22 at midnight ET, or 24 months from issuances, whichever comes first. Any Device Dollars saved in your wallet will also expire on 6/30/22, regardless of the original expiration date.

Yes, when the language on your device is set to Spanish (US), you can update your My Verizon app to the Spanish version.

Note: The app only supports Spanish - United States at this time. You’ll receive an error message, stating the app isn't available in Spanish, when your device language is set to other versions of Spanish.

Special Offers (previously Bonus Rewards) and Super Tickets change often.

Presale Tickets are added as they become available.

Any Verizon Up account member can claim Special Offers.

You can claim a Special Offer through the My Verizon app.

1. Tap a Special Offer you want.
2. Read the details of the reward, and tap Claim This.
3. You've successfully claimed a Special Offer. If you want to use it right away, tap View Details and tap Use Now. Otherwise, tap Save for Later, and your reward will be saved on the Use Rewards tab.

Special Offers can only be claimed through the My Verizon app. They can't be claimed over the phone, in a Verizon store or online.

Important Notice: Monthly Rewards are no longer issued through Verizon Up. All rewards claimed on or before 4/30/22 can still be used in accordance with their respective terms and conditions. Although Monthly Rewards will no longer be available, the Verizon Up program will continue to offer Special Offers (previously called Bonus Rewards).

All Verizon Up members can claim Special Offers and try to claim Super Tickets. Presale Tickets are also available for purchase by all enrolled Verizon Up members on the account. These rewards are provided on a first come, first served basis.

Learn more about Verizon account access roles.

Rewards aren't transferable to another account.

However, you may be able to reassign your free TravelPass days to another eligible line on your account.

Rewards can change at any time.

If you find a reward you like, claim it as soon as you can. You should also check the details on each reward to make sure you claim and use them in time.

You can use a reward you've claimed through the My Verizon app:

1. Tap Use Rewards at the top of the screen.
2. Tap the reward you'd like to use.
3. Follow the redemption instructions for that reward.
4. Once you've successfully used your reward, tap Mark as Used at the bottom of the reward details.

Note: Learn about using your free TravelPass days in our TravelPass FAQs.

If the Use Now button is grayed out, then the reward has already been used or you're an Account Member and can't access that reward.

Only the Account Owner and Account Managers can access all reward details from the Use Now tab.

Account Members can only access their own Special Offers and Super Tickets.

Once a reward is marked as used, you can't undo it.

However, for some rewards, you may still be able to view the reward details, such as the expiration date, promo code and instructions for how to use it.

Tap the card to view the details, and see if you can still use the reward.

No, once a reward is claimed, it can't be returned or exchanged.

After tapping Use Now on your Bonus Data reward, it may take up to 24 hours for the data to appear in your Data Hub in My Verizon.

If you don't see the Bonus Data in your My Verizon account after 24 hours, sign out and sign back in again.

If the data still doesn't appear in your account, please contact Verizon Customer Service.

Note:

• Bonus Data rewards aren't available if you're on an Unlimited plan.
• After claiming a Bonus Data reward, visit your wallet within 90 days and redeem it before the reward expires.
• Data usage is applied to your Bonus Data first and then to your plan data.
• The Bonus Data applies to the beginning of the bill period and is retroactive.
• Unused Bonus Data doesn't carry over to the following bill cycle.

With Verizon Up, you have the opportunity to purchase tickets to specific concert tours or other events for a limited time, before the tickets become available to the general public. The presale period varies, but it’s typically 2-3 days ahead of the regular sale period.

You can choose your seats from select Presale Tickets, which will be available in a variety of sections and prices.

Every enrolled Verizon Up member on your account can purchase up to 4 Presale Tickets per event. You can browse available Presale Tickets through the My Verizon app, and then purchase them through the Ticketmaster website.

To purchase Presale Tickets:

1. Open the My Verizon app, and go to the Verizon Up Rewards Center screen.
2. Scroll to the Presale Tickets section and tap View Tickets.
3. Tap the active event you're interested in.
4. Select the date and location you prefer.
5. Tap Get tickets and follow the onscreen prompts to purchase your tickets through the Ticketmaster website.

Ticketmaster will require you to sign in or create an account to purchase the tickets. You’ll also be prompted to connect your My Verizon account to your Ticketmaster account to unlock your access to the Verizon Up Presale Tickets.

If you're experiencing an issue regarding Presale Tickets you've purchased, please call Ticketmaster at (800) 653-8000.

You can also go to Ticketmaster's website for other ways to contact Ticketmaster Customer Service.

All Verizon Up members on your account can try to claim Super Tickets in the My Verizon app:

Note: If you have the Verizon Visa Card, you may see additional exclusive Super Tickets that you can try to claim.

1. On the Rewards Center tab, scroll down to the Super Tickets section.
2. Tap the Super Ticket reward you want to try to claim.
3. Read the details carefully to make sure you understand what the Super Ticket reward is and when you need to use it.
4. When the countdown at the top of the screen reaches 0, tap Try to Claim.

Super Tickets are first come, first served, and quantities are limited. If prompted, be sure to complete the claim forms right away (before the timer on the screen reaches 0), or you may lose the Super Tickets.

Once a Super Ticket reward is claimed, no one on your account will be able to claim another for 6 months. If you claim a high-value Super Ticket, no one on your account will be able to claim another for 24 months.

Timing may vary, but generally you’ll receive a confirmation email within 5 - 7 business days with details about receiving the Super Tickets.

The way you receive the actual tickets will also vary by event. You could receive a PDF, digital ticket, Will Call ticket, etc.

Because Super Tickets are available on a first come, first served basis, it’s important that you fill out the claim forms promptly. A timer will show on the screen, and if you don’t complete the forms before the timer reaches 0, you may lose the Super Tickets.

No, you can't resell, transfer or give away rewards. We may suspend or cancel your Verizon Up membership if you sell a Verizon Up reward.

Please call Verizon Up Customer Service at (866) 895-5579.

Device Dollars may be used toward the purchase of an eligible device on a device payment plan or at full retail price.

Important Notice: Device Dollars are no longer available to claim through Verizon Up. Any Device Dollars that you currently have in your wallet are still available for redemption toward a smartphone, smartwatch or tablet purchase. However, all Device Dollars will expire on 6/30/22 at midnight ET, or 24 months from issuances, whichever comes first. Any Device Dollars saved in your wallet will also expire on 6/30/22, regardless of the original expiration date.

As of 4/1/22, if you have a $0 Device Dollar balance in your wallet, you will no longer see your wallet displayed in Verizon Up.

No, Device Dollars cannot be used to pay your Verizon bill.

All Device Dollars, including those saved in your wallet, will expire on 6/30/22 or 24 months from issuances, whichever comes first. Use any Device Dollars you’ve saved up towards a new phone, tablet or smartwatch purchases before then.

Device Dollars can be used toward the purchase of one of these devices on a new or existing line of service:

• Smartphone
• Basic phone
• Tablet
• Smartwatch
• Other connected devices

The device can be purchased on a device payment plan or at full retail price. The Device Dollars must be applied during the checkout process.

Device Dollars cannot be used:

• To buy a connected device that doesn't have its own line of service.
• To buy accessories or mobile hotspots.
• To pay your Verizon monthly mobile bill (unless you have the Verizon Visa Card).
• To pay your Verizon monthly Fios home internet bill (unless you have the Verizon Visa Card and participate in Mobile + Home Rewards).

You can use your Device Dollars* to purchase an eligible device:

• Through My Verizon - When you shop in the app or on the website, and you’re purchasing eligible devices, you'll have the option to use your claimed Device Dollars during checkout.
• In a Verizon store or Authorized Retailer - Ask the sales representative to use your Device Dollars when processing your purchase.
• Over the phone with a sales rep - Ask the sales representative to use your Device Dollars when processing your purchase.

Device Dollars must be applied at time of purchase.

*Or Verizon Dollars, if you have the Verizon Visa Card.

As of 11/1/21, Device Dollars were no longer available to claim as a reward.

Important Note: Device Dollars are no longer available to claim through Verizon Up. Any Device Dollars that you currently have in your wallet are still available for redemption toward a smartphone, smartwatch or tablet purchase. However, all Device Dollars will expire on 6/30/22 at midnight ET, or 24 months from issuances, whichever comes first. Any Device Dollars saved in your wallet will also expire on 6/30/22, regardless of the original expiration date.

Verizon Up will continue to showcase gift cards, great accessory deals, Special Offers (previously Bonus Rewards), Presale Tickets, Super Tickets and more.

For general questions related to Verizon Up please call us at (866) 895-5579.

• Mon - Fri: 8 AM - 8 PM ET
• Sat - Sun: 8 AM - 6 PM ET

For questions specific to Verizon Dollars, please visit Contact Us.