Verizon Up FAQs

Welcome to Verizon Up, where you can enjoy special offers and benefits designed with you in mind, when you have a standard mobile phone account. Verizon Up consists of:

• Account's Offers: Offers personalized for you, when you consider upgrading your device, adding a line, or a new plan.
• Featured Offers: Discounts from Verizon that you can claim anytime after they appear. Claim one, or claim them all. They're always changing and available to you if you are eligible.
• Make the most of your plan: Highlights unused benefits from your Unlimited plan that are not currently activated, such as Apple Arcade® or Disney+.
• Super Tickets: Access to our most exclusive experiences, including sports and concerts, as well as new devices and more. They’re first come, first served, and only a limited number of Super Tickets are made available. If you qualify, you can try to claim Super Tickets.
  
  Note: Learn about restrictions by visiting the Verizon Up Terms.
• Presale tickets: Exclusive access to purchase tickets for the artists you love, before they’re available to the general public. If you qualify, you are able to purchase Presale tickets. Tickets are first come, first served, and there is a limit of 4 Presale tickets per event, unless the artist sets a lower limit.
• Select Seats: An exclusive benefit to access tickets that are available for a limited time during the general public on-sale and can only be purchased by Verizon customers.
• Survey: Provide feedback on Verizon Up and the offers you receive, as well as express your personal preferences, so we can continue to enhance and personalize your Verizon Up experience.
• Keep Track of it All: Find offers you've claimed and have not used, as well as view some of the services you have with Verizon.

Verizon Up is free and available to you by signing into your account through My Verizon, if you qualify.

Additional terms and conditions may apply to individual offers.

Learn more about Verizon Up by visiting the Verizon Up Terms.

You are eligible if you have a standard mobile account and meet all of the following requirements:

• Are 18 or over.
• Have a smartphone on an active standard Verizon mobile account in good standing.
• Are a resident of the US (excluding the territories of Guam, Puerto Rico and the Virgin Islands).

See the Verizon Up Terms for more details.

Note: Business and prepaid accounts aren't eligible for Verizon Up at this time. Verizon Up is not available to lines associated with a Just Kids Unlimited plan, Gizmo device, a Smart Family account child line, or TLC Tab Disney Edition tablet.

Enrollment is not required. You can access Verizon Up when you sign in to your My Verizon account.

If you are already signed in:

• My Verizon online: From the top of the Verizon home page select Why Verizon > Get More > Verizon Up.
• My Verizon app: Select the Verizon Up icon at the bottom of your screen.

Yes, when the language on your device is set to Spanish (US), you can update your My Verizon app to the Spanish version. Additionally, you may choose the Spanish language indicator, in the top right of your screen, when viewing Verizon online.

Note: The My Verizon app only supports Spanish - United States at this time. You'll receive an error message, stating the app isn't available in Spanish, when your device language is set to other versions of Spanish.

• Account's Offers change at different times and will change depending on your recent upgrade activity.
• Featured Offers and Super Tickets change often.
• Presale tickets are added as they become available.

Check back often for new offers, and to see if there are new Super Tickets available.

Account's Offers can only be claimed by an Account Owner or Account Manager.

Most Featured Offers can be claimed by an Account Member with an eligible line on a qualifying mobile account. However, some Featured Offers can only be claimed by the Account Owner or Account Manager.

Learn more about Verizon account access roles.

Account's Offers can only be claimed by an Account Owner or Account Manager through Verizon Up. They can't be claimed over the phone or in a Verizon store.

To claim an Account's Offer:

1. You can access Verizon Up through both the My Verizon app or My Verizon online. Sign in to your My Verizon account.
   
   If you are already signed in:
   • My Verizon online: From the top of the Verizon home page select Why Verizon > Get More > Verizon Up.
   • My Verizon app: Select the Verizon Up icon at the bottom of your screen.
2. Select the offer you want to redeem.
3. Follow the prompts to complete your purchase.

Anyone with a line on a qualifying Verizon mobile account can claim Featured Offers by signing into your My Verizon account.

To claim a Featured Offer:

1. You can access Verizon Up through both the My Verizon app or My Verizon online. Sign in to your My Verizon account.
   
   If you are already signed in:
   • My Verizon online: From the top of the Verizon home page select Why Verizon > Get More > Verizon Up.
   • My Verizon app: Select the Verizon Up icon at the bottom of your screen.
2. Select a Featured Offer you want and select Learn More to see offer details.
   
3. Read the details of the offer, and select Claim.
4. You've successfully claimed a Featured Offer. If you want to use it right away, select View Details and select Shop Now.
5. Otherwise, your offer will be saved and you can see all claimed offers in the Manage Claimed Offers section within Keep Track of it All.

Offers can change at any time.

If you find an offer you like, claim it as soon as you can. You should also check the details on each offer to make sure you claim and use them before they expire.

With Verizon Up, you have exclusive access to purchase tickets for the artists you love before the tickets become available to the general public. The presale period varies, but it's typically 2-3 days ahead of the regular sale period.

You can choose your seats from select Presale tickets that are available in a variety of seating sections and prices.

You can browse available Presale tickets, and purchase them through the Ticketmaster website.

If you qualify, you can purchase up to 4 Presale tickets per event, unless the artist sets a limit less than 4.

To purchase Presale tickets:

1. You can access Verizon Up through both the My Verizon app or My Verizon online. Sign in to your My Verizon account.
   
   If you are already signed in:

   • My Verizon online: From the top of the Verizon home page select Why Verizon > Get More > Verizon Up.
   • My Verizon app: Select the Verizon Up icon at the bottom of your screen.
2. Scroll to the Exclusive Access section and select the Presale ticket window. Select the active event you're interested in.
3. Select the date and location you prefer.
4. Select Get tickets and follow the onscreen prompts to purchase your tickets through the Ticketmaster website.
5. Ticketmaster will require you to sign in or create an account to purchase tickets. You’ll also be prompted to connect your My Verizon account to your Ticketmaster account to unlock your access to the Verizon Up Presale tickets.

If you're experiencing an issue regarding Presale tickets you've purchased, please call Ticketmaster at 800-653-8000.

You can also go to Ticketmaster's website for other ways to contact Ticketmaster Customer Service.

Sign into your My Verizon account to try to claim Super Tickets, if you qualify.

If you have the Verizon Visa Card, you may see additional exclusive Super Tickets that you can try to claim.

1. You can access Verizon Up through both the My Verizon app or My Verizon online. Sign in to your My Verizon account.
   
   If you are already signed in:
   • My Verizon online: From the top of the Verizon home page select Why Verizon > Get More > Verizon Up.
   • My Verizon app: Select the Verizon Up icon at the bottom of your screen.
2. Locate the Exclusive Access section.
3. Select the Super Ticket you want to try to claim.
4. Read the details carefully to make sure you understand what the Super Ticket is and when you need to use it.
5. When the countdown clock reaches 0, select Try to Claim.
6. You must submit the claim form before the timer reaches zero.

Super Tickets are first come, first served, and quantities are limited. If prompted, be sure to complete the claim forms right away (before the timer on the screen reaches 0), or you may lose the Super Ticket.

Once a Super Ticket is claimed, no one on your account will be able to claim another for 6 months. If you claim a High Value Super Ticket, no one on your account will be able to claim another for 24 months.

Timing may vary, but generally you'll receive a confirmation email within 5 - 7 business days with details about receiving the Super Tickets.

The way you receive the actual tickets will also vary by event. You could receive a PDF, digital ticket, Will Call ticket, etc.

Because Super Tickets are available on a first come, first served basis, it's important that you fill out the claim forms promptly. You must:

• Select Try to Claim for the ticket you want, once the countdown clock reaches 0.
• Complete the claim form before the timer is up.

If you don't complete the claim form before the timer reaches 0, you may lose the Super Tickets.

No, you can't resell, transfer or give away Super Tickets or other offers. We may suspend or cancel your access to Verizon Up if you sell a Verizon Up offer.

Please call Verizon Up Customer Service at 866-895-5579.

For general questions related to Verizon Up please call us at 866-895-5579.

• Mon - Fri: 8 AM - 8 PM ET
• Sat - Sun: 8 AM - 6 PM ET

For questions specific to Verizon Dollars, please visit Contact Us.