Intro - Accessibility

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Services made for the way you communicate

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We want to make sure that each of our customers gets the very most from their Verizon service. That’s why we’ve designed several assistive products and features to help meet your needs. Whether you’re connecting with work, enjoying some entertainment or staying in touch with friends and family, we want it to be an easy and satisfying experience. 

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Verizon sales person with customers

It begins with an inclusive team

Here at Verizon, diversity and inclusion are fundamental to our business of connecting people. Come join a workplace where everyone is empowered to reach their full potential.

Auditory Support

For customers who are deaf or hearing-impaired, we have several accessibility features available. Learn about text-to-911 and find out if you’re eligible for free 411 service.

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Visual Assistance

For customers who are blind or visually impaired, we offer services such as Descriptive Video Service with Fios TV to help you follow the action on screen.

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Mobility Tools

Customers with limited mobility can make channel surfing easier by enabling Text to Speech on their Fios set-top boxes.

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Accessible Content

Intro - Verizon Wireless National Accessibility

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Verizon Wireless National Accessibility
Customer Service Center

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For Wireless Customers
1.888.262.1999 or
*611 from your wireless phone
8:00 am to 9:00 pm EST 
Monday - Friday

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Intro - Verizon Center for Customers with Disabilities

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Verizon Center for Customers with Disabilities

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For Fios & Traditional Phone Customers
1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST
Monday - Friday
Email: vccd@verizon.com

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Verizon's commitment to accessibility

Verizon and Deaf Blind Citizens Action Workshop
03.12.2018Policy

Our panelists outlined how new technologies are poised to address many pervasive challenges facing people with disabilities.

Watch Video Verizon and Deafblind Citizens Action host youth advocacy workshop
10.03.2017Policy

5G and IoT will create new and exciting opportunities for accessibility providing people with disabilities new levels of personal and professional freedom