Great technology opens worlds to every person, regardless of age or ability.

Accessibility

At Verizon Wireless, we are committed to offering our customers America’s Most Reliable Wireless Network. Verizon Wireless provides a wide range of products and services for customers with disabilities. We also realize that costs can be a barrier to technology. To limit this barrier, we offer low-income customer assistance programs.

 

Contact the Verizon Wireless National Accessibility Customer Service Center
1.888.262.1999 or *611 from your wireless phone
8 am to 9 pm EST, Monday - Friday

 

Nationwide messaging plans

Nationwide messaging plans

Our 4G LTE network provides the hearing-impaired community with specialized text and data plans for both basic phones and smartphones.
 

Alternate billing formats

Alternate billing formats

Verizon Wireless provides bills, product and service brochures and device manuals, when readily available in alternate media forms.
 

Hearing aid compatibility

Hearing aid compatibility

Verizon Wireless provides a variety of products for our customers who are deaf or hard of hearing to assist them with their communication needs.
 

Text-to-911 Service

Text-to-911 Service

Can you text 911 if you are unable to call? Texting 911 may be an option, depending upon your location.
 

Accessibility device features and apps

Accessibility device features and apps

Verizon Mobile Accessibility is both an advanced screen-reader and a suite of 10 accessibility applications. We also offer customers options for voice commands and menu readout, free 411 assistance and other features.