Verizon Support
Verizon Support
Customers With Disabilities

    Verizon Business Sites


Home Control: Choose your service

Window and Door Sensor Troubleshooting Tips

Door/Window sensors monitor the doors or windows in your home, wherever the sensors are set up. You can enable the Door/Window sensor to send you a notification whenever it is tripped by the door or window opening or closing.  If you set up a camera nearby, you can use it to record the event.

Window and Door Sensor
Window and Door Sensors
General Help 
I can't connect my Door/Window Sensor to the Home Monitoring and Control service.

If you are unable to connect your Window/Door Sensor to your Home Monitoring and Control Home Network, review these tips:

  • Check the battery and make sure the Window/Door sensor has power.
  • Make sure window/door sensor is within range of your Gateway Device.
  • Follow the steps in the Setup Wizard again to add the window/door to your Home Monitoring and Control service.
Window and Door Sensor SolutionDesc1=47304,46931
Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


Account & Services

  • Pay Bill
  • Add/Change Services
  • Manage My Rewards+
  • Renew Your Contract
  • Manage Services
  • Visual 411

Email, News & TV

  • Check Email
  • Announcements

Support Tools