The purpose of this policy is to explain how the Verizon companies (which we will collectively refer to in this policy as “Verizon”, “we”, “our”, or “us”) collect and use your personal data. Privacy laws around the globe require Verizon to provide you with certain information applicable to our collection of your personal data. In addition to this general policy, you may receive additional information as to how we use your personal data based upon how you interact with us.
2. What types of personal data does Verizon collect?
Verizon collects personal data from customers and their employees, applicants, end users, suppliers, website visitors, application users, and job candidates. The personal data collected may include: name, address, telephone number (wireline and/or mobile), email address, the name of your company or employer, individual contact names and job titles, fax numbers, IP addresses, device identification and location information, service and site usage information, billing and transaction information, and credit card or other financial information. The nature of the information we collect will depend upon, for example, the service(s) being ordered or promoted. For customers who use our telematics services, we also collect vehicle and driving information, including information such as location and speed.
3. How does Verizon obtain personal data?
Verizon may obtain personal data in a number of ways, including from orders placed by customers and end users, (whether by telephone, fax or e-mail, Internet or by application form, order form or a contract), from products and services, portals and apps, enquiries made by existing customers and potential customers, and from vendors, contractors or applicants.
The following is a list of the types of cookies we use and your options related to them:
- Essential cookies enable us to provide the service you requested and help us keep the website and its features safe and secure. Disabling these cookies may affect the functionality of the website. You may not opt out of essential cookies.
- Usage preferences cookies are activated when you make certain choices on our sites and remember passwords and settings preferences, permitting us to tailor the experience we provide to you. You can opt-in and withdraw your consent to these cookies.
- Analytical cookies allow us to recognize and measure your use of our sites, compile a record of this usage information, and help us improve and develop the way our sites work. Our sites use Google Analytics cookies to help analyze how users use our sites. The information generated by the cookie will normally be stored on a Google server in the US. However, if you are located within the EU or the European Economic Area, your IP address will be shortened by Google beforehand. In exceptional cases only, your full address will be transmitted to a Google server in the US and shortened there. On behalf of Verizon, Google will use this information for the purpose of compiling reports on website activity. The IP address transmitted from your browser as part of Google Analytics will not be associated with any other data held by Google. You may prevent web usage data being transmitted to Google if you download and install a browser plug-in. You can opt-in and withdraw your consent to these cookies.
- Behavioral advertising cookies posted by us and third parties allow for the monitoring of your behavior on certain sites. This information is used to (a) provide a customized experience via advertisements on certain of our websites or through advertisements on third party websites, or (b) monitor the effectiveness of our digital marketing campaigns. You can opt-in and withdraw your consent to these cookies. We use advertising partners, including Oath, which must adhere to the European Interactive Digital Advertising Alliance's and the Internet Advertising Bureau UK's Good Practice Principals for Online Behavioral Advertising. You can learn more and opt out of behavioral advertising from the Internet Advertising Bureau.
Depending on their purpose, some cookies will only operate for the length of a single browsing session, while others will operate for a longer time in order to function as intended. You have the option to delete or block cookies through your Internet browser or other commercially available software, but doing so may make some of our sites' features unavailable to you, and these controls may not work with some technologies.
Emails we send you may include web beacons we use to determine the number of people who open or click on links in our emails. If you do not wish to allow web beacons on email you receive, you may disable HTML images or refuse HTML (select Text only) within your email software.
We may obtain information about you that we collect at conferences, meetings, and seminars. We also may collect information through chat rooms, blog posts, newsgroups, and social networking sites. The information you allow us to access on social networking sites varies by site, and it is affected by the privacy settings you establish at each site.
Verizon also obtains data from third parties. For example, Verizon may obtain financial information about customers and end users from third parties to enable it to assess its risks in granting credit terms, and we may also purchase contact information related to organizations that might be interested in our products and services.
4. How does Verizon use the personal data It collects?
Verizon uses your personal data for various purposes, including providing our services, enabling your account, billing, technical support, product development, and payment application. For telematics customers, Verizon may link vehicle and driving information to personal data. In addition, Verizon uses personal data to improve services that Verizon offers to its customers and to combat fraud and other illegal activity.
We may also use your personal data to contact you regarding our products and services, including survey requests. We will use your personal data for marketing or other purposes unrelated to your specific service when this is in accordance with applicable data protection or privacy law and any preferences you express.
When you use Verizon websites and apps, information is collected about your device and your visit including dates, times and duration of visits to our sites (including whether you are a first-time or repeat visitor); browsing, searching and buying activity as you interact with our sites and apps; IP address; mobile telephone number; web addresses of the sites you come from and go to next, including whether you visited the website directly or were referred from another website or link; location information consistent with your browser settings and app choice; and information about your connection, including your device's browser, operating system, and platform type. We use this information for operational, performance measurement and other business purposes, and to help us deliver more relevant Verizon marketing messages on our websites, on non-Verizon websites. The marketing messages may be delivered by our representatives, via email, or via other Verizon services or devices. This information is also used to tailor the content you see and may also be used to assess the effectiveness of our sites and to help you should you request help with navigation problems on our sites.
If you choose to use our referral service to tell a friend about a page on one of our websites, you will be asked to submit an email to your friend directly. Please do so only if you have the permission of your friend. If your friends refer you to us directly, we may in certain geographic locations use the contact information provided in order to market to you, in accordance with applicable law. In some of our geographic locations, and to the extent permitted by applicable law, we may monitor or record your telephone conversations with us for quality control, training, and security purposes.
We will provide specific information as required by applicable law about how we use your personal data based upon the particular service that Verizon provides to you or to your company.
Under the local laws in some countries, we must be able to describe the legal basis on which we rely to process your personal data. In most cases, we will process your personal data for our legitimate business interests (for example, to enable us to understand how our services are used and to derive knowledge that enables us to develop new services), when it is necessary for purposes of a contract, or when it is necessary for us to do so to meet our legal obligations. When we process your personal data for our legitimate business interests, we put in place safeguards to make sure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or fundamental rights and freedoms.
In certain circumstances (for example, in relation to some of our marketing activities) and where required by law, we may ask for your consent to process your personal data, and you may withdraw your consent at any time by contacting us using the details at the end of this notice.
5. When does Verizon share personal data?
We work closely with other businesses and companies in the Verizon family of companies, and we may share your personal data with them for purposes such as internal reporting, marketing, customer insights and service optimization.
Verizon uses vendors and partners for a variety of business purposes such as to help us offer, provide, repair, restore and bill for services we provide. We share personal data with those vendors and partners when it is necessary for them to perform work on our behalf. We require that these vendors and partners protect the personal data we provide to them and limit their use of personal data to the purposes for which it was provided. We do not permit these types of vendors and partners to use this information for their own marketing purposes.
Verizon may also share personal data when it is (i) required or permitted to do so by law or regulatory obligation; (ii) necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with Verizon property or services—including as part of any procedure necessary to collect a customer debt—or our customers’ or others’ use of them; or (iii) in connection with any proposed or actual sale or other transfer of some or all of our assets. Such disclosures occur only in accordance with applicable laws.
Verizon websites and services may include social network or other third-party plug-ins and widgets that may provide information to their associated social networks or third-parties about your interactions with Verizon pages you visit or services you use, even if you do not click on or otherwise interact with the plug-in or widget.
6. Does Verizon transfer personal data internationally?
As a member of the Verizon family of companies worldwide, the Verizon company providing service to you may in accordance with law transfer your personal data to other members of the Verizon family of companies or to third party partners and suppliers. Entities that receive your personal data may use it only for the purpose(s) for which it was originally shared, and they must protect it from any further use. These companies may be located outside the country where you are located. Although these countries do not always have the same data protection or privacy laws in place as your country or may not be deemed to provide protections that are "adequate" or "equivalent" to the privacy requirements of your service country, the Verizon entity providing your service binds its global employees and third party providers to the same high standard of personal information protection that it commits to you. Verizon adopted Binding Corporate Rules (“BCRs”) for transfers of personal information within some of the Verizon group of companies and has contractual protections in place for other transfers. The BCRs are available here: www.verizon.com/about/privacy/binding-corporate-rules. In addition, transfers may be based on your consent, which we will obtain at the appropriate time.
7. How does Verizon protect the personal data it collects?
Verizon takes customer confidentiality and security seriously. Verizon has technical, administrative and physical safeguards in place to help protect against unauthorized access to, use or disclosure of customer information we collect or store, including social security numbers. Employees are trained on the importance of protecting privacy and on the proper access to, use and disclosure of customer information. Under our practices and policies, access to sensitive personally identifiable information is authorized only for those who have a business need for such access. Personal data and other sensitive records are retained only as long as reasonably necessary for business, accounting, tax or legal purposes, and we abide by applicable laws such as the National Tax Basic Act in South Korea that require us to retain personal data.
Although we work hard to protect personal information that we collect and store, no program is 100% secure, and we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. Verizon maintains security and incident response plans to handle incidents involving unauthorized access to private information we collect or store.
8. Data protection rights
Subject to applicable law, you may ask to access, update, correct, port, rectify and, where reasonably practical, delete your personal data, or withdraw your consent to our use of your personal data. You may exercise your rights by emailing us or contacting us through the Company Contact Details below. Please note, however, that withdrawing consent or choosing to delete some types of personal information may prevent us from supplying certain services to you as a customer, vendor or partner, or responding to your queries as a job applicant or contractor. In order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making changes to your information.
If you are in the EEA, you have the right to lodge a complaint with your local authority responsible for privacy protection, and you may also have this right in other countries.
9. Contact details
For queries regarding this policy or your data protection rights, please send your question directly to us via e-mail or in writing to the following address:
International Data Privacy Office
Verizon Legal Department
RIBP Floor 1 Spur D Basingstoke Road
United Kingdom RG26DA
10. Policy updates
Last updated on July 12, 2019