Near Real Time
Knowing when things happen is valuable. Near real-time data processing that quickly responds to events soon after they occur. You get information when it matters.
Ingestion
Data is generated by a number of integrated CX solutions. Verizon analytics provides solutions to incorporate information from several sources to provide an integrated understanding.
Export
Data is valuable and should be made available where needed. Verizon analytics provides data export services to get information where and when it is needed. Near real-time exchanges or data exports provide you with data driven capabilities.
Transformation
Integrated systems can provide disconnected and confusing information. Information needs to be combined and translated to gain a true understanding of events. The Verizon team is practiced at aligning data into a clear understandable and informative understanding.
Intelligence
Large contact centers can generate too much information for teams to review and manage. Verizon solutions can actively monitor activity bringing attention to important and interesting information. Creating efficiency through intelligence.
Complete Journey
Complex CX solutions can consist of several independent solutions. Data generated for each solution outlines a portion of the overall customer journey. Gain end to end understanding and resulting benefits.
Resilient
Verizon systems are built on architectures that provide robust collection and storage. Be confident that CX information is properly processed, managed and accessible to provide maximum value.
Data integration is the practice of getting a data set that lives in a certain place, structured in a particular way, to be consumable in a different place and in a different way. It requires an understanding of the state of the data, and the ability to engineer the data for use in analytics.