Genesys Cloud is best for:
Businesses that need a comprehensive, solution combining transport with a contact center platform based in the cloud.
Enterprises that want scalable, flexible pricing options for their cloud contact center solutions.
Organizations that have unique and flexible deployment requirements.
What is it?
Genesys Cloud is an innovative cloud-based contact center with platform that integrates global inbound voice and other services to enable customer interactions.
How does it help you?
Genesys Cloud helps you better understand customers' needs and deliver exceptional customer service, all while controlling costs through flexible, scalable options.
Genesys Cloud with Verizon features and benefits
Seamlessly connect interactions across any channel, including phone, email, chat or SMS.
Flexible pay model
Full pricing transparency and options, which can be easily viewed on our website.
Fast and easy deployment
Get up and running in hours or weeks—not months—because of easy signup and activation.
Open platform for fast integrations
Genesys Cloud includes more than 40 easy-to-install and secure integrations.
Customers can contact you on any device, via any channel, at any time.
Genesys Cloud is comprised of hundreds of small, independent microservices that can recover quickly if they fail.
Intuitive user interface
Everything your agents need to automate tasks, get insights from customer journeys and gain operational efficiencies.
Take full control of contact flows, queues, skills and more.
Blend self-service with assisted service to give customers the option to connect with an agent.
AI & Machine Learning
Read the AI & Machine Learning Chapter of the 2022 ContactBabel UK Contact Center Decision Maker's Guide.Learn more
Understand Customer Contact Center Analytics
Learn how you can improve the overall customer experience of your contact centers through Genesys and Verizon.Get the guide
Powerful all-in-one contact center in the cloud
Discover how Genesys Cloud helps deliver fast results and prepares your business for new opportunities.Get the facts
Why Genesys with Verizon inbound transport
Verizon and Genesys have over 55 years' experience designing, implenting and supporting contact center solutions.
customer experiences powered each year by Genesys.
minutes of IP inbound customer traffic delivered by Verizon in 2019.
Genesys customers in more than 100 countries.
companies have migrated to Genesys from other providers since 2016.
IP Contact Center
Enhance your customers' experience with a comprehensive inbound solution.
Virtual Contact Center
Bring together on-site and remote call center agents as needed, for more effective, efficient customer service.
Contact Center Managed Services
Use a fully outsourced operational support model to manage contact center applications.
* VCC for Government is a cloud-based solution that allows an agency to scale to meet seasonal needs and the ability to consolidate multiple contact centers (both inter- and intraagency), centrally managed through a single portal. Provisioned on a FedRAMP Authorized environment provides confidence the platform meets government security directives for cloud-based solutions. Visit http://verizonenterprise.com/campaigns/vccforgov for more information.
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