If the last few years have taught business leaders anything, it’s to expect the unexpected. From pandemic-driven lockdowns and global supply chain interruptions to wars raging on the ground and in cyberspace, world events rarely adhere to a company’s strategic plan for the coming calendar year.
But when a company makes a concerted effort to engineer for resiliency and agility in their business—the two capabilities required to bend under pressure instead of breaking—it can turn a crisis into an opportunity for reinvention. And in doing so, the company can achieve a whole new level of success.
Resiliency and agility in business are not the same thing, but they have much in common: imaginative leadership, empowered employees, and the underlying technology that lets them quickly implement new operating models without sacrificing productivity or customer satisfaction.