Google Nest with Fios Home Internet Offer FAQs

You must sign up for a new eligible Fios Home Internet plan from 4/13/23 - 6/14/23.

Note: Business or Prepaid accounts aren’t eligible for the offer. One offer per eligible Verizon account.

To redeem the offer:

• After 65 days of continuous service on a new eligible Fios Home Internet plan, you’ll receive an email saying that you’re now eligible to redeem the offer.
  
• You’ll find the last day to redeem the offer on a tile under Pending Offers on your Home Offers page.

• You have 60 days to redeem the offer.

After 65 days of continuous service on a new eligible Fios Home Internet plan, you’ll receive an email saying that your offer is ready to redeem. You’ll have 60 days to redeem the offer. 

1. Go to the Home Offers page. You’ll need to sign in to your My Verizon Home account.
2. Find the tile for the offer you want to redeem in the Pending Offers section of the Home Offers page and select Claim Offer. 
3. Review and agree to the Terms & Conditions and select Claim offer now.
4. You’ll be directed on how to redeem your chosen offer.

If you can’t find the tile, either:

• The full 65 days haven't passed before you can redeem the offer,
• The offer has already been redeemed, or 
• You have exceeded the redemption deadline.

Please confirm that no one in your family has already redeemed the offer.  

If none of these apply, then please visit Verizon Contact Us for assistance.

If you’ve redeemed the offer, Verizon reserves the right to charge back the value of the offer if the eligible service is canceled within 180 days. If you haven’t redeemed, you will no longer qualify after cancellation.

After redemption, the typical shipping time is 1 to 2 weeks, though the delivery timeline can be up to 8 weeks.

Google Nest Support - Questions about the Google Nest promotional device, including warranty questions.

Verizon Contact Us - Questions about the purchase process, deliveries and scheduling delivery. Also, for assistance with return policies and procedures  (e.g., exchanges, shipping instructions, etc.). Please visit the Verizon Return Policy page for refund policies.