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Consumer Education

Part of our commitment to make locating relevant consumer education information easier.

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Our customers often have questions or concerns about issues that impact their use of our products and services. Recognizing this need, Verizon is providing this Consumer Education portal as part of our commitment to make locating relevant consumer education information easier.


  • IPv6 - Internet Protocol version 6 (IPv6) is the latest universal address format used to identify the location of every computer or device accessing the Internet. Click here to learn more about IPv6.
  • Robocalling - Robocalls are phone calls with prerecorded messages. These calls have increased in recent years because technology has made it cheap and easy for robocallers to make millions of calls from anywhere in the world, while hiding their identities by displaying fake Caller ID information. Click here to learn more about how to combat these nuisances.
  • UIDH (supercookies) - Verizon Wireless includes a Unique Identifier Header (UIDH) in the address information that accompanies Internet (http) requests transmitted over our wireless network. Click here to get a better understanding of what UIDH is, how it is used and the options customers have.
  • Open Internet Principles - Verizon supports the Open Internet, and is committed to offering services that allow our customers to take full advantage of all of the lawful content and services that the Internet has to offer. Please click here to learn more about Verizon’s commitment to our broadband Internet access customers.
  • Service Outages - Your Fiber-Optic Voice service requires electricity in order to work. In the event of a power outage, you won’t be able to make or receive calls, including calls to 911, unless you use an alternative like a cell phone. Please click here to learn more about Backup Battery Units (BBU).
  • Programming - In order for Verizon to offer you your favorite channels, Verizon needs to obtain rights from media companies and broadcasters. Please click here for more information about this process.
  • Lifeline Discount Program Program – Lifeline is a government assistance program that offers telephone discounts to qualified low-income customers. If you qualify for the Lifeline discount service, you are eligible to receive a reduced rate on your Verizon monthly bill.
  • Support Boundries – What does Verizon support? Generally, Verizon supports the software and equipment provided with your Verizon service, but we cannot support software and equipment that you obtain from third parties.
  • Glossary - With so many telecom terms out there we can help you stay up-to-date with technology terms, definitions and acronyms with the Verizon Glossary. We have combined glossaries from several sources to simplify finding the definitions you need.
  • More Consumer Information - We are here to help make things easy when choosing and using Verizon internet, TV and phone services. Explore these articles for guidance and answers to your questions, whether big or small.

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