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Verizon Internet Gateway (ARC-XCI55AX) - Support Overview

Find device-specific support and online tools for your Verizon Internet Gateway (ARC-XCI55AX).
Troubleshoot Internet Gateway

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Verizon Internet Gateway (ARC-XCI55AX) - Access Admin Page

Here's how to access the admin page on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Activate / Set Up Device

Here's how to assemble and activate your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Establish Wired Connection

Here's how to establish a wired connection via Ethernet ports with your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Set Router Admin Password

Here's how to set the router Admin password on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) User Guide (PDF)

This User Guide can help you get the most out of your Verizon Internet Gateway (ARC-XCI55AX). Learn about set up, advanced feature use and navigation.

Verizon Internet Gateway - Verify Indoor Setup Location

Here's how to enter Setup Mode and launch the 5G Compass on your Verizon Internet Gateway.

Back Up & Transfer Content

Verizon Internet Gateway (ARC-XCI55AX) - Backup / Restore Current Configuration

Here's how to back up and restore the current settings for your Verizon Internet Gateway (ARC-XCI55AX).

Battery & Power

5G Home Internet - Power Considerations

If your Internet Gateway is having power issues, view this info.

Data

Verizon Internet Gateway (ARC-XCI55AX) - Turn Data On / Off

Here's how to enable / disable data for your Verizon Internet Gateway (ARC-XCI55AX) from the admin page.

Device ID & Info

Verizon Internet Gateway (ARC-XCI55AX) - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - View Device Info

Here's how to view device info (e.g., Wi-Fi key, WPS, etc.) on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - View Device SKU

Here's how to view the stock keeping unit (SKU) on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - View Phone Number

Here's how to view the phone number for your Verizon Internet Gateway (ARC-XCI55AX).

Device Settings

Verizon Internet Gateway (ARC-XCI55AX) - Configure DHCP

Here's how to configure DHCP settings on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Configure LAN Settings

Here's how to configure LAN settings on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Configure Parental Controls

Here's how to configure parental controls for your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - DMZ Settings

Here's how to test the firewall settings for your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Turn Network Name (SSID) On / Off

Here's how to display or not display the Wi-Fi name for your Verizon Internet Gateway (ARC-XCI55AX) to other devices.

Verizon Internet Gateway (ARC-XCI55AX) - Turn IoT Network On / Off

Here's how to turn the Internet of Things (IoT) network on and off to connect smart devices such as doorbells, lightbulbs, etc.

Operating System & Software

Verizon Internet Gateway (ARC-XCI55AX) - Factory Reset

Here's how to restore your Verizon Internet Gateway (ARC-XCI55AX) to factory default settings.

Verizon Internet Gateway (ARC-XCI55AX) - View Software Version

Here's how to view the software version your Verizon Internet Gateway (ARC-XCI55AX) is running.

Verizon Internet Gateway (ARC-XCI55AX) Software Update

Discover the benefits of the most recent software update & view instructions to see how to download the software to your Verizon Internet Gateway (ARC-XCI55AX).

SIM Card

Verizon Internet Gateway (ARC-XCI55AX) - View SIM Card Number

Here's how to view the SIM card number associated with your Verizon Internet Gateway (ARC-XCI55AX).

Status Indicators/Lights

Verizon Internet Gateway (ARC-XCI55AX) - LED Status Indicators

Here's an overview of the LED indicators on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - View Signal Strength

Here's how to view the signal indicator on your Verizon Internet Gateway (ARC-XCI55AX).

Wi-Fi & Network

Verizon Internet Gateway (ARC-XCI55AX) - Change the Wi-Fi Password

Here's to change the password needed to connect to Wi-Fi on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Configure IP Passthrough / Bridge Mode

Here's how to configure IP passthrough settings to use your Verizon Internet Gateway (ARC-XCI55AX) with other networking equipment (router, switch, etc.).

Verizon Internet Gateway (ARC-XCI55AX) - Configure Wi-Fi Security Settings

Here's how to configure Wi-Fi security settings (e.g., Wi-Fi name, Wi-Fi password, etc.) on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Connect the Wireless Client Manually

Here's how to connect to your Wi-Fi manually for the Verizon Internet Gateways (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Enable WPS

Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - Turn Wi-Fi On / Off

Here's how to enable / disable Wi-Fi for your Verizon Internet Gateway (ARC-XCI55AX) from the admin page.

Verizon Internet Gateway (ARC-XCI55AX) - View Connected Devices

Here's how to view devices connected to your Verizon Internet Gateway (ARC-XCI55AX).

Verizon Internet Gateway (ARC-XCI55AX) - View Network Name and Password

Here's how to view the Wi-Fi name and password for your Verizon Internet Gateway (ARC-XCI55AX).