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Verizon One Talk helps state emergency agency respond to the COVID-19 emergency.

State agency connected its emergency response team quickly with One Talk.

Challenge

After the governor declared a Level 3 state of emergency due to COVID-19, the state needed a reliable way to connect its critical response team of 50 employees.

  • Answer calls from 6 million residents across 96 counties
  • Coordinate response efforts across the state
  • Become operational within days to support COVID-19 communications

Solution

After the governor declared a Level 3 state of emergency due to COVID-19, the state needed a reliable way to connect its critical response team of 50 employees.

  • Answer calls from 6 million residents across 96 counties
  • Coordinate response efforts across the state
  • Become operational within days to support COVID-19 communications

Outcome

With One Talk, the emergency response war room was staffed and operational in just three days.

  • Answered about 1,170 calls per day over the first three days of call center operation
  • Directed emergency services to state residents who needed them
  • Operated 12 hours per day

50

One Talk–enabled iPhone® devices

2

Auto Receptionists

50

Emergency management specialists

How we built the solution.

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