Understanding Your Online Bill

Let's take a few minutes and go through your online bill, and you'll see how easy it is to understand.

When you look over your bill, the first thing you'll see is that your current balance is front and center. This section shows, how much you owe, when your bill is due, and when you paid last. There's also a quick link to see your activity usage as well as view your bill history or a printable PDF version of your bill.

Scroll down to see a quick view of what's changed from your last bill. Further down on the page, you'll see the details of the charges to your account. Your current bill is the default but you can use the date selector to see up to 18 months of previous bills.

The first line will show any account level charges then you'll see the charges broken out by line. Any credits by line will be noted here. See that + sign next to each line? Click it to see the different type of charges like line access charges or device payments that each line contributed to the bill. You can view even more detailed information of those charges by clicking the + sign by each of those charges.

To get more information about what's changed from your previous bill, scroll back up and click on the arrow under the what's changed graph. This page can help you understand what areas of your bill have changed from the previous month like if you've changed your plan or added a new line. You'll see what charges have gone up or even better, gone down on your bill.

At the bottom of the page, you'll see an option to view next month's bill, or click on See how you're using your plan to get a breakdown of your data usage. Your account analysis shows your data usage by month, click the link to view the breakdown by line.

We hope you like our streamlined bill.