Verizon mobile bill statement FAQs

Billing for your monthly plan is done in advance; charges for non-monthly products or services are billed after you incur them.

*In some cases, charges can't be finalized by the bill delivery date and may appear on a later bill.

If you're still getting paper bills in the mail, by changing to Auto Pay and paper-free billing you can save up to $10 a month for each of your:

• Mobile phone plan lines*
• 5G Home or LTE Home internet plan line**

Whether you get a paper bill or not, you can use the My Verizon app or website to:

• View, download and print bills.
• Securely pay your bill online.
• See usage details for each line. (Account members only see their own line usage.)
• Get text and/or email notices when it's time to pay your bill.

The Account Owner chooses how bills are delivered on the Payment settings page in My Verizon.

Note: Paper bills don't have call details but you can get those through your PDF bill in My Verizon.

**When you have a current Unlimited plan or 5G Home/LTE Home and you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Previous mobile phone plans may be eligible for an up to $5/month/line discount. Discount amount is dependent on the mobile plan version. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.
**When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.

Here are some ways to keep an eye on your Verizon mobile expenses:

Take advantage of Auto Pay discounts: If you have an eligible plan, you can save up to $10/month per line by using paper-free billing and Auto Pay.*

Avoid extra service charges: Third-party services your device uses (e.g., apps, ringtones, videos, etc.) can be charged to your Verizon bill. Restrict these services on your Blocks page in My Verizon.

Avoid data overage charges if you have a shared data plan:

• Turn on Safety Mode to avoid extra costs for going over your data limits.
• Monitor and restrict voice and data usage.
• Get text messages and/or emails that let you know when you've used certain percentages (e.g., 75%, 100%, etc.) of your plan allowances. Learn more at our Manage notification preferences in your My Verizon mobile account FAQs page.

Avoid international roaming charges: When you travel overseas, add a data plan for your mobile device. Or try to avoid "pay as you go" roaming rates by turning off cellular data and roaming and using Wi-Fi. (Keep in mind some hotels, airports, etc. do charge for Wi-Fi access.)

Visit your savings, rewards and benefits in My Verizon to view current savings and find out if you're eligible for other ways to save.

Get familiar with your Bill page in My Verizon where you can:

• Get a bill overview
• Get a next bill estimate
• Get your payment history
• View Services & Perks
• View your documents and receipts (e.g., account change notices, bills, recent orders, etc.)

*When you enroll in Auto Pay and paper-free billing using your bank account or Verizon Visa Card, you qualify for a $10/mo discount. Your discount will be applied beginning with your next bill cycle after enrollment in Auto Pay and paper-free billing.
**No longer available to add to accounts.

We're sorry to see you go. If you're leaving Verizon, here's what you need to know about your final Verizon bill:

• Cancellations take effect on the last day of the billing period in which you can cancel (not on the day you request cancellation.)
  • For example, let's say your billing period is Oct 19 - Nov 18. You call us Oct 20 to cancel your service. You're still responsible for paying for your service through Nov. 18. Your "Nov 18" bill won't have service charges on it for the next billing period (Nov 19 - Dec 18).
• Because we can't always process service usage right away, you may get bills with final usage charges after your service is canceled. To pay, visit our Sign in to a disconnected mobile account page, which is available up to 6 months after canceling. If it's been more than 6 months, visit the Make a one-time payment website.
• If you have a device payment agreement, your remaining balance is charged on your next bill.
• If you have a buy one, get one (BOGO) promotion, the bill credits for the "free" device are discontinued and you’re charged the remaining balance of the device payment agreement for both devices.
• If you bought your wireless device from an authorized agent or third–party vendor, check whether that third-party charges a separate termination fee.

Learn more about disconnecting a mobile line or canceling your mobile phone account.

Your Verizon mobile bill charges can include:

• Monthly, recurring charges for the next billing period, such as:
  • Plan charges
  • Device payments due
  • Credits due (e.g., Auto Pay and other discounts)
  • Services & Perks (e.g., Verizon Cloud, Apple Music, etc.)
  • Any $10/month perks available with Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome*
  • Verizon surcharges, taxes and other governmental charges for the above.
• One-time charges and credits for the prior billing period such as:
  • Activation fee
  • Upgrade fee
  • Device payment - if you paid off your agreement early you see the payment as a credit.
  • Overage charges - if you exceeded your plan's allowance for minutes, text or data usage.
  • Charges for phone use overseas if you didn't add an international plan.
  • Credits we owe you (e.g., if you overpaid your previous bill, moved to a lower-priced plan, got a promotional discount, etc.).
  • Verizon surcharges, taxes and governmental charges for the above.

*If you have Welcome Unlimited you can also add perks to that plan. Welcome Unlimited is no longer available to add to your account.