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The new Verizon Plan FAQs

These monthly plan sizes (S, M, L, XL, XXL) of premium, 4G LTE high-speed data just for you or to share with up to 10 devices and 20 connected devices are no longer available to add to your account.

General Information

  1. What do I get with the new Verizon Plan?

    With the new Verizon plan, you get a set amount of monthly data (e.g., S, M, L size) to share with all lines on your account. Each line included in your shared data plan also gets:

    • Unlimited talk and text
    • Unlimited International Messaging from the US
    • Mobile Hotspot on capable devices

    With the new Verizon plan you can:

    • Keep unused data for another month
    • Stay online after you've used your data
    • Add data when you need it
    • Control your account and monitor usage in My Verizon online or with the My Verizon app

    Note: If you got a shared data plan before 7/7/16, you have the original Verizon Plan. The original plan gives different data amounts per size than current shared data plans and doesn't include Safety Mode, Carryover Data, and other features. Visit the Verizon Plan FAQs for details on the original shared data plans.

  2. What are my data options for the new Verizon Plan?

    This plan is no longer available to add to your account. Visit our current shared data plans page to find out what your monthly costs and monthly per line access fees could be on a current shared data plan.

    If you’d rather not have a plan with a data cap, you can explore unlimited data options on America's best network instead.

    Note: If you have this plan already, you can still add new lines to your account to share the plan's data.

Shared Data Plan Features

  1. Can I mix and match different shared data sizes for different people or devices on my account?

    No, on a shared data plan, you pick 1 data size and all the phones and connected devices on your account share that data. You'd have to open another, separate account to have:

    • More than 1 shared data plan at a time (e.g., an S and an XL size plan)
    • A shared data plan for some devices and an unlimited plan for other devices

    However, you can mix and match plans on 1 account if you choose our mix and match unlimited plans.

  2. How are these current shared data plan sizes different than the shared data plan sizes I got before 7/7/16?

    These shared data plans are listed as "The new Verizon plan" in your My Verizon account and on your bill (e.g., "The new Verizon Plan - M 4 GB"). These shared data plans have features such as:

    • 30 percent more data than the previous shared data plan sizes (e.g., the L size was 6 GB before July 2016 and is 8 GB on the current plan)
    • Safety Mode
    • Carryover data

    If you got a shared data plan (e.g., S, M, L, XL, XXL) before 7/7/16, you have the original Verizon Plan. The original plan gives different data amounts per size than current plans and doesn’t include Safety Mode, Carryover Data and other features.

    Visit the Verizon Plan FAQs for details on the original shared data plans. And keep in mind you can switch to a current shared data plan anytime.

  3. Why do some smartphones have different monthly line access fees than others on the shared data plan?

    These shared data plans have a $20/line monthly access charge for smartphones. However, if you bought the phone at a discount by signing a 2-year contract with us, the monthly per line access charge is $40 until the contract expires.

  4. What's Safety Mode and how do I get it?

    Safety Mode is available with our current shared data plans. When you enable it, Safety Mode lets you keep using data at reduced speeds after your monthly 4G LTE data allowance is used up. You'll be able to stay online without worrying about overage charges.

    Learn more in our Safety Mode FAQs.

  5. What's Carryover Data, and how do I use it?

    Carryover Data is included with the new Verizon Plan. Carryover Data automatically keeps your unused data in your account until the end of the following month. When you use less data 1 month, you can use that extra data the next month without paying more.

    Learn more in our Carryover Data FAQs.

  6. What's Data Boost, and when would I need it?

    If your size of shared data is used or almost used up for the month, you can buy a Data Boost. It’s $15 per each 1 GB boost to get you through to the next billing cycle without getting reduced data speeds.

    You can get a Data Boost in My Verizon. If you don't see this option, you may not be eligible to buy a Data Boost.

    Learn more in our Data Boost FAQs.

  7. How to do I monitor my data usage on the new Verizon Plan?

    You can view your unbilled usage, bonus data, carryover data and more in My Verizon.

International Services

  1. I travel to Mexico and Canada a lot. Can I use my phone there like I do at home with the new Verizon Plan?

    Yes, if you're on a current XL or XXL shared data plan, you can use your domestic talk, text and data allowance in Canada or Mexico.

    If you have our current S, M or L shared data plan, for $5/day you can get our TravelPass®, which lets you use your phone in Canada and Mexico with:

    • Unlimited calls
    • Unlimited messages
    • Use of your domestic plan data

  2. What are the international calling and text options available with the new Verizon Plan?

    Every device you include in your shared data plan can send and receive unlimited text and multimedia messages internationally from inside the US.

    You can add a short or long-term international travel plan any time you need it. Use our Trip Planner tool to get the right fit for your trip. Or visit these pages to learn about your choices for:

  3. How many international text or multimedia messages can I send from the US each month on the new Verizon Plan?

    With our current S, M, L, XL and XXL shared data plans, every device on your account can send and receive unlimited text and multimedia messages internationally from inside the US at no extra charge.

Switching to a Current Shared Data Plan

  1. How do I switch to a current shared data plan?

    You can visit My Verizon to switch your plan to our Shared Data Plan - 5GB or Shared Data Plan – 10GB.

    Keep in mind:

    • If you switch to a current shared data plan all the lines on your account will o that shared data plan.

  2. Can I keep my existing plan? Do I have to switch to a current shared data plan or a current mix and match unlimited plan?

    No, if you're satisfied with your current plan, you can keep it.

  3. If I change 1 device on my account to a current shared data plan, do I have to change the other devices too?

    Yes, if you switch 1 device to a current shared data plan, the rest of your devices will have to be switched as well.

  4. Can I switch back to my old plan if I switch to a current plan?

    No, you can’t switch from a current plan back to an older plan.

  5. What is backdating, and how can I use it with the new Verizon Plan?

    If, during a billing cycle, you realize you used too much data, you can avoid or reduce overage charges by changing to a plan that has more data and asking us to "backdate" the change. For example, if you have the S size plan, which gives 2 GB/month you might change to the Shared Data Plan – 5GB.

    Backdating means we make the plan change effective as of the start of the current billing cycle, instead of the day you changed to the new plan. That way, the new, bigger data limit applies to all data use and all texting and calling in that entire bill cycle.

    If you want to switch plans and backdate the change, just let us know. We'll:

    • Credit the old plan's monthly charge to you
    • Charge you the new plan’s monthly fee
    • Charge you for 1 month of the new plan in advance

    Going forward, once you have a shared data plan, you can enable Safety Mode to help avoid overage charges in the future.

  6. If I switch to to a current shared data plan, will I be able to keep my bonus data?

    No, you won't be able to keep bonus data when you switch from an older plan to a current shared data plan.

  7. I want to upgrade from a 3G phone to a 4G phone. Do I have to switch to a current shared data plan?

    No, you aren't required to switch to a current plan when upgrading your device.

Single line, basic phone and data-only options

  1. I don't have a phone. Are data only options available?

    If you don't use a phone but need data for your tablet, hotspot or other network-capable device, here are your options:

Managing Your Data

  1. How will I be charged if I go over my data allowance on the new Verizon Plan?

    You won't be charged overages if you have Safety Mode turned on:

    • Instead, when you reach your monthly data allowance, your data speeds will be reduced to 128 kbps until the next bill cycle.
    • If you want more high-speed data at that time, you can buy a Data Boost for $15/GB. Any amount you don't use will carry over to the next month.

    If you don't have Safety Mode turned on, overages are billed at $15/GB, rounded up. For example, if you use 250 MB over your allowance, you'll be charged $15. Any remaining portion of the extra GB carries over for you to use the next month.

    Visit our My Verizon Alerts & Notifications FAQs to learn about setting usage alerts, so you know when you're getting close to your data allowance.

  2. Is "pay as you go" data available for smartphones, tablets, the Verizon Jetpack or other connected devices?

    No, pay as you go data isn't available with our shared data plans. For information on our prepaid plans, visit our Prepaid page.

  3. How can I manage my data usage with the new Verizon Plan?

    You can monitor and manage the data usage for the devices on your shared plan in My Verizon.

  4. Can I see how much data I've used in my current bill cycle?

    Yes, you can check your data any time in My Verizon. Or:

    • By phone: Call #DATA (#3282) from your mobile phone. You'll get a text message with your data usage details.
    • The My Verizon app: Tap the Menu icon in the top left and tap Data Hub.

  5. Where can I see my data usage charges?

    You can see a summary of your charges online on the Bill Summary page in My Verizon.