How it works
Save money when you trade in an eligible old business phone or device and get credit toward your next purchase.
Shop
Shop for a device for a new line or upgrade.
Answer a few questions
Tell us about the device you would like to trade in.
Back up
Be sure to back up your content and clear your data.
Ship
Mail your old device to us within 90 days.
Save
We’ll apply your credit once we receive your device.
Stay up to date
Check the status of your trade at any time using the Trade-In Tracker.
FAQs
You can trade in the following devices types from any carrier:
- Smartphones
- Tablets
- Basic phones
- JETPACK® devices
- Netbooks
The following types of devices are not accepted for trade-in:
- Samsung Galaxy® camera
- Vehicle diagnostics or Delphi Connect
- Other connected devices (not accepted for machine-to-machine [M2M] devices)
Once we receive your device:
- You'll receive an email confirmation that your shipping materials have been received
- The device will be appraised and you'll receive an email with the final appraised value
- Your credits will begin two to three bills after your device is appraised. Existing Verizon customers may be eligible for instant credits
Note: Our first priority is to renew and reuse the device. When devices can't be renewed and must be recycled, we adhere to a zero-landfill policy to keep electronic waste out of landfills.
Visit our Device Trade-In for Business Program Guide to learn how to trade in your device.
Yes. All personal content needs to be removed. Before sending the device:
- Ensure all personal information, like passwords, locks, and SIM and SD cards, is removed from the device. Refer to your device's Interactive Simulator or the manufacturer's website to follow all steps
- Turn off the Find My iPhone® feature
- All mobile device management (“MDM”) software must be removed. MDM software includes, but is not limited to: Apple® Business Manager, Apple Device Enrollment, Samsung Knox®, MobileIron®, AirWatch®, and similar platforms and apps
If you choose to print your return label online:
- Securely package your device using bubble wrap or a similar packing material and place it in a box so your trade-in safely reaches us
- Peel and stick the return label provided on the outside of the box
- Keep the tracking number for your records
- Take your package to the carrier listed on the shipping label or contact them for pickup
If you received a trade-in recovery kit:
- Place your device in the kit
- Peel and stick the return label provided on the outside of the box
- Take your package to the carrier listed on the shipping label or contact them for pickup
- Keep the tracking number for your records.
You check the status or your trade-in submission or reorder shipping materials at any time. You'll need your submission ID and phone number associated with the device trade-in request.