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virtual contact center virtual contact center

Simplify your contact center

Our cloud-based software helps you avoid a costly investment, hardware, and support personnel. 

Hire the best agents

Your contact center employees can work from almost anywhere, and flexible scheduling lets them work the hours they want.

Give customers more choices

Customers choose how they interact with your business using chat, email, social media or mobile.

Get Verizon reliability

Our highly reliable network means you'll be available for your customers when they need you.

Build highly personalized experiences to help set your business apart & increase agent productivity.

Best for:

Routing customers who contact you via phone, email, chat, text or social media quickly to the right agents

Helping your customers and controlling your costs with a simple, streamlined contact center solution

Our Virtual Contact Center gives you a full range of features to deliver loyalty-building customer experiences.

Voice and digital channels

Connect with customers using phone, email, chat, text and social media.

Advanced contact routing

Quickly route your customers to the right agent, along with relevant data so callers don't have to repeat key information.

Outbound campaigns

inContact Personal Connection technology offers full-featured campaign-based outbound dialing, with automated outbound-to-inbound blending.

Third-party app integration

Give your agents access to real-time customer information, for faster, more intelligent service.

Workforce optimization

Workforce Management tools let you forecast agent availability, schedule shifts, gather performance metrics and make better use of your call center resources.
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Save time. Control costs. Get a better network.

Let our Managed Network Services teams help you fine-tune & secure your network.
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Related Resources

Drive better customers experiences and reduce complexity

Create better experiences from virtually anywhere using a full suite of Virtual Contact Center services.

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Virtual Contact Center gamification

Attract and keep high-quality agents through better engagement. Game mechanics keep your workforce engaged, providing timely performance feedback and motivation. 

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Virtual Contact Center integration and analytics

Turn data into new opportunities for revenue and growth. Learn from our experts about how you can make the jump with our contact center technology.

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You might also be interested in these products.

Contact Center Managed Services

Let our experts help you manage costs and get better performance from your contact center.

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Powerful, flexible internet connections with enterprise-class service level agreements.

Business Connection

Combine voice and Internet services over one reliable IP network to enhance business efficiency.

Get started now.

Whether you're looking to put this product to work for your business, or you just want more information, we can help you get the answers you need.

Work with our experts.

Tell us a little bit about your business and get set up to meet with our professionals to ask questions, get advice or request a quote.
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Find what's right for you.

Not sure if this is the product your business needs? We can make some recommendations.
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Talk to us.

Call us to check if this product is available in your area and get pricing. 

Call: 1-800-274-8002

Call: 1-800-274-8002

*Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please contact us for availability.