Long security lines, lengthy wait times at retail stores and restaurants, and unreliable technology, such as slow or spotty Wi-Fi, can frustrate and disrupt air travel passengers, airport operators, and service workers alike. 5G, the fifth-generation mobile network, has the potential to be a game changer for air travel, enabling services that can alleviate passenger impediments and improve operations.
“With low latency and high-speed data connectivity, air travel passengers and transportation associates could enjoy a plethora of new capabilities and services in airports and airplanes,” said Jerri Traflet, managing partner, retail, travel, distribution domain, at Verizon. “From navigating security checkpoints and airport amenities, to ordering and paying for merchandise, food and beverages, to staying connected and streaming content, 5G has the potential to significantly enhance the travel experience.”
This article explores five key ways in which airlines, airports, industry workers, and passengers stand to benefit from this cutting-edge technology and what the customer experience could look like in the coming years.