Service Assurance User Guides

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Service Desk Phone Numbers for US and International
Overview of Service Desk phone numbers by country

Adding Your Internal Reference To Verizon's Incident Ticket
How you can add your reference to Verizon’s incident ticket and what benefits there are

Download the My Verizon for Enterprise App
Easily access the resources and information you need on the go.

NOC to NOC Process
How to reach out to a Verizon NOC technician to discuss a technical issue

SOC to SOC Process
How to reach out to a Verizon SOC technician to discuss a technical issue

Diagnostics for Managed WAN/LAN services
Overview of Automated Diagnostics for Managed WAN/LAN services for proactive incident tickets.

Event Management for Managed WAN/LAN services
Overview of Managed WAN/LAN Event Management and when this triggers a proactive incident ticket

Event Management for VNS/SD-WAN Services
Overview of Managed VNS/SD-WAN Event Management and when this triggers a proactive incident ticket

Site Status Verification for Managed WAN Services
How to verify the status of Power, Cabling, and Equipment at your site to prevent any delays on restoring your service

Power, Cabling, and Equipment for Non-Managed WAN Services
How to verify the status of Power, Cabling, and Equipment at your site to prevent any delays on restoring your service

Vulnerability Management
Overview of Vulnerability Management and how to detect, notify, and remediate vulnerabilities

Viewing Technical Logs
Where to find technical troubleshooting logs

Incident Management Workflow Proactive
Detailed description of the Proactive Ticket workflow

Incident Management Workflow Reactive
Detailed description of the Reactive Ticket workflow

Incident Escalations
How to request a ticket escalation when the progress is not satisfactory.

Submit a change or service request
Easily submit change or service requests to update your network.

Managed Service Change Management
How to raise a standard Change Request for your Managed WAN Service

Scheduled Maintenance by Verizon
Details on the process and how to change notification contacts

Problem Management for Chronic Incident Tickets
How to raise a Problem ticket

Zscaler IP Range Changes
Process for customers who make use of Zscaler in combination with Managed WAN networks, Internet Dedicated Access or Managed Security Service

Getting started on Verizon Enterprise Center
Everything you need to get set up on Verizon Enterprise Center

Register on Verizon Enterprise Center
Begin managing your Verizon products and services online.

Create an incident ticket
Submit an incident ticket to resolve network issues and outages.

Verizon Enterprise Center Manage Notifications
Update how you're notified about events and changes to your services.

DNS Management Self Service Web Portal
Managed Services overview for Verizon Enterprise Center

Become a Verizon Enterprise Center Primary Contact
Get set up as a primary contact to update and manage your team's access.

Set Up Your Incident Ticketing System B2B Interface With Verizon
Verizon empowers customers with the ability to set up a personalized Service Management interface.

Incident Ticket Status Definitions
View detailed descriptions of common ticket statuses.

Our Welcome Kits help you to prepare for implementation and to understand your new products and services. They also provide more details around the repair and change management processes.

Managed SD WAN
Managed SD WAN Services provide network monitoring and management functions for wide area and IP networks that include MPLS, Ethernet, Internet and wireless services.

Virtual Network Services
Virtual Network Services are part of Software Defined Networking and allow customers to replace traditional appliance-based, network equipment with virtual network services.

Unified Communication and Collaboration as a Service (UCCaaS)
Unified Communication and Collaboration as a Service is a hosted and managed service, delivering business-grade communications and collaboration services from the cloud.

Private IP
Private IP is a network-based virtual private network (VPN) service that delivers data across a secure, efficient and flexible network infrastructure.

Internet Dedicated Services
Internet Dedicated Services delivers high-bandwidth capabilities, supporting high performance for business applications with enterprise-grade, dedicated Internet access.

All Welcome Kits can be found here
Learn how to prepare for implementation and set up your new products and services.

Find network support resources
Take a look at our various network support resources.

International Data Co-Location Centers
How to request access and/or support for Verizon Data Co-Location centers

European Charge for Service User Guide
In which cases does Verizon charge for troubleshoot or technical assistance?

Disconnecting Your Verizon Services
Disconnect active services as your business needs change.

Glossary of incident ticket abbreviations
View a list of the common abberviations you may see on your incident tickets.

Ethernet Access to Private IP
Optimize the balance between packet loss and throughput

Incident eBonding
How to report an incident or How to request a change within the eBonding process

Vendor HTML Email eBonding
Information how Verizon vendors can use the email eBonding feature

Supplier Carrier Vendor eBonding
How to engage Verizon IT if the eBonding (B2B) connection stopped working

Visual Remote Assistance
How to use your smartphone for remote troubleshooting at your site.