Service Assurance User Guides

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  • Welcome to the Service Assurance User Guides Library.

  • This User Guides library is specifically intended for our customers to assist you to successfully complete various incident management, change management and other activities.

    Clicking on any category in the navigation bar on the left hand side will display the respective section where you will find a list of available User Guides Including short content descriptions.

  • Welcome Kits

  • Our Welcome Kits help you to prepare for implementation and to understand your new products and services. They also provide more details around the repair and change management processes.

    Managed SD WAN
    Managed SD WAN Services provide network monitoring and management functions for wide area and IP networks that include MPLS, Ethernet, Internet and wireless services.

    Virtual Network Services
    Virtual Network Services are part of Software Defined Networking and allow customers to replace traditional appliance-based, network equipment with virtual network services.

    Unified Communication and Collaboration as a Service (UCCaaS)
    Unified Communication and Collaboration as a Service is a hosted and managed service, delivering business-grade communications and collaboration services from the cloud.

    Private IP
    Private IP is a network-based virtual private network (VPN) service that delivers data across a secure, efficient and flexible network infrastructure.

    Internet Dedicated Services
    Internet Dedicated Services delivers high-bandwidth capabilities, supporting high performance for business applications with enterprise-grade, dedicated Internet access.

    All Welcome Kits can be found here
    Learn how to prepare for implementation and set up your new products and services.