Global Latency and Packet Delivery SLA

Latency SLA

North American Network Latency SLA Scope: Verizon Enterprise Solutions's North American Network Latency SLA is an average round-trip transmission of 45 milliseconds or less between Verizon Enterprise Solutions-designated inter-regional transit backbone network routers ("Hub Routers") in North America.

EMEA (Europe) Network Latency SLA Scope:
Verizon Enterprise Solutions's EMEA (Europe) Network Latency SLA is an average round-trip transmission of 30 milliseconds or less between Verizon Enterprise Solutions-designated inter-regional transit backbone network routers (“Hub Routers”) in EMEA (Europe).

Asia Pacific Network Latency SLA Scope:
Verizon Enterprise Solutions’s Asia Pacific Network Latency is an average round-trip transmission of 125 milliseconds or less between Verizon Enterprise Solutions-designated intra-regional transit backbone network routers (“Hub Routers”) in Asia Pacific

Latin America Network Latency SLA Scope:
Verizon Enterprise Solutions's Latin America Network Latency SLA is an average round-trip transmission of 140 milliseconds or less between Verizon Enterprise Solutions-designated inter-regional transit backbone network routers (“Hub Routers”) in Latin America.

Japan Network Latency SLA Scope:
Verizon Enterprise Solutions’s Japan Network Latency SLA is an average round-trip transmission of 30 milliseconds or less between Verizon Enterprise Solutions-designated inter-regional transit backbone network routers (“Hub Routers”) in Japan.

Transatlantic Network Latency SLA Scope:
Verizon Enterprise Solutions's Transatlantic Network Latency SLA is an average round-trip transmission of 90 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in the New York metropolitan area and a Verizon Enterprise Solutions-designated Hub Router in the London metropolitan area.

Transpacific Network Latency SLA Scope:
Verizon Enterprise Solutions's Transpacific Network Latency SLA is an average round-trip transmission of 160 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in the Los Angeles metropolitan area and a Verizon Enterprise Solutions-designated Hub Router in the Tokyo metropolitan area.

Australia Transpacific Network Latency SLA Scope:
Verizon Enterprise Solutions's Australia Transpacific Network Latency SLA is an average round-trip transmission of 210 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Sydney, Australia and a Verizon Enterprise Solutions-designated Hub Router in the United States.

Australia to United Kingdom Network Latency SLA Scope:
Verizon Enterprise Solutions’s Australia to United Kingdom Network Latency SLA is an average round-trip transmission of 405 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Australia and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

EMEA (Europe) to Asia Pacific Network Latency SLA Scope:
Verizon Enterprise Solutions’s EMEA (Europe) to Asia Pacific Rim Network Latency SLA is an average round-trip transmission of 250 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in EMEA (Europe) and a Verizon Enterprise Solutions-designated Hub Router in Asia Pacific Rim.

Argentina to US Network Latency SLA Scope:
Verizon Enterprise Solutions’s SLA is an average monthly latency of 160 milliseconds or less between Verizon Enterprise Solutions-designated backbone network routers in Argentina, and the United States.

Brazil to US Network Latency SLA Scope:
Verizon Enterprise Solutions’s SLA is an average monthly latency of 130 milliseconds or less between Verizon Enterprise Solutions-designated backbone network routers in Brazil and the United States.

Chile to US Network Latency SLA Scope:
Verizon Enterprise Solutions’s SLA is an average monthly latency of 150 milliseconds or less between Verizon Enterprise Solutions-designated backbone network routers in Chile, and the United States.

Panama to US Network Latency SLA Scope:
Verizon Enterprise Solutions’s SLA is an average monthly latency of 60 milliseconds or less between Verizon Enterprise Solutions-designated backbone network routers in Panama, and the United States.

Venezuela to US Network Latency SLA Scope:
Verizon Enterprise Solutions’s SLA is an average monthly latency of 110 milliseconds or less between Verizon Enterprise Solutions-designated backbone network routers in Venezuela, and the United States.

North America to South Africa Network Latency SLA Scope:
Verizon Enterprise Solutions’s North America to South Africa Network Latency SLA is an average round-trip transmission of 260 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in the U.S. and a Verizon Enterprise Solutions-designated Hub Router in South Africa.

EMEA (Europe) to South Africa Network Latency SLA Scope:
Verizon Enterprise Solutions’s EMEA (Europe) to South Africa Network Latency SLA is an average round-trip transmission of 350 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in the EMEA (Europe) and a Verizon Enterprise Solutions-designated Hub Router in South Africa.

North America to India Network Latency SLA Scope:
Verizon Enterprise Solutions’s North America to India Network Latency SLA is an average round-trip transmission of 380 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in India.

North America to Intra EMEA (Europe) Network Latency SLA Scope:
Verizon Enterprise Solutions’s North America to Intra EMEA (Europe) Network Latency SLA is an average round-trip transmission of 110 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Intra EMEA (Europe).

North America to Singapore Network Latency SLA Scope:
Verizon Enterprise Solutions’s North America to Singapore Network Latency SLA is an average round-trip transmission of 260 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

North America to Korea Network Latency SLA Scope:
Verizon Enterprise Solutions’s North America to Korea Network Latency SLA is an average round-trip transmission of 200 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Korea.

North America to Taiwan Network Latency SLA Scope:
Verizon Enterprise Solutions’s North America to Taiwan Network Latency SLA is an average round-trip transmission of 220 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Taiwan.

North America to Hong Kong Network Latency SLA Scope:
Verizon Enterprise Solutions’s North America to Hong Kong Network Latency SLA is an average round-trip transmission of 230 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Hong Kong.

Hong Kong to Sydney Network Latency SLA Scope:
Verizon Enterprise Solutions’s Hong Kong to Sydney Network Latency SLA is an average round-trip transmission of 180 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Hong Kong and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

Hong Kong to Singapore Network Latency SLA Scope:
Verizon Enterprise Solutions’s Hong Kong to Singapore Network Latency SLA is an average round-trip transmission of 65 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Hong Kong and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

Hong Kong to Tokyo Network Latency SLA Scope:
Verizon Enterprise Solutions’s Hong Kong to Tokyo Network Latency SLA is an average round-trip transmission of 125 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Hong Kong and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Hong Kong to United Kingdom Network Latency SLA Scope:
Verizon Enterprise Solutions’s Hong Kong to United Kingdom Network Latency SLA is an average round-trip transmission of 370 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Hong Kong and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

Singapore to Sydney Network Latency SLA Scope:
Verizon Enterprise Solutions’s Singapore to Sydney Network Latency SLA is an average round-trip transmission of 150 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Singapore and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

Singapore to Tokyo Network Latency SLA Scope:
Verizon Enterprise Solutions’s Singapore to Tokyo Network Latency SLA is an average round-trip transmission of 115 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Singapore and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Singapore to United Kingdom Network Latency SLA Scope:
Verizon Enterprise Solutions’s Singapore to United Kingdom Network Latency SLA is an average round-trip transmission of 310 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Singapore and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom

Sydney to Tokyo Network Latency SLA Scope:
Verizon Enterprise Solutions’s Sydney to Tokyo Network Latency SLA is an average round-trip transmission of 150 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Sydney to Adelaide Network Latency SLA Scope:
Verizon Enterprise Solutions’s Sydney to Adelaide Network Latency SLA is an average round-trip transmission of 40 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Adelaide.

Sydney to Brisbane Network Latency SLA Scope:
Verizon Enterprise Solutions’s Sydney to Brisbane Network Latency SLA is an average round-trip transmission of 40 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Brisbane.

Sydney to Canberra Network Latency SLA Scope:
Verizon Enterprise Solutions’s Sydney to Canberra Network Latency SLA is an average round-trip transmission of 40 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Canberra.

Sydney to Melbourne Network Latency SLA Scope:
Verizon Enterprise Solutions’s Sydney to Melbourne Network Latency SLA is an average round-trip transmission of 40 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Melbourne.

Sydney to Perth Network Latency SLA Scope:
Verizon Enterprise Solutions’s Sydney to Perth Network Latency SLA is an average round-trip transmission of 80 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Perth.

Korea to Singapore Network Latency SLA Scope:
Verizon Enterprise Solutions’s Korea to Singapore Network Latency SLA is an average round-trip transmission of 200 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

Korea to Hong Kong Network Latency SLA Scope:
Verizon Enterprise Solutions’s Korea to Hong Kong Network Latency SLA is an average round-trip transmission of 155 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in Hong Kong.

Korea to Sydney Network Latency SLA Scope:
Verizon Enterprise Solutions’s Korea to Sydney Network Latency SLA is an average round-trip transmission of 220 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

Korea to Tokyo Network Latency SLA Scope:
Verizon Enterprise Solutions’s Korea to Tokyo Network Latency SLA is an average round-trip transmission of 80 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Korea to India Network Latency SLA Scope:
Verizon Enterprise Solutions’s Korea to India Network Latency SLA is an average round-trip transmission of 300 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in India.

Taiwan to Singapore Network Latency SLA Scope:
Verizon Enterprise Solutions’s Taiwan to Singapore Network Latency SLA is an average round-trip transmission of 95 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

Taiwan to Hong Kong Network Latency SLA Scope:
Verizon Enterprise Solutions’s Taiwan to Hong Kong Network Latency SLA is an average round-trip transmission of 60 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in Hong Kong.

Taiwan to Sydney Network Latency SLA Scope:
Verizon Enterprise Solutions’s Taiwan to Sydney Network Latency SLA is an average round-trip transmission of 240 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

Taiwan to Tokyo Network Latency SLA Scope:
Verizon Enterprise Solutions’s Taiwan to Tokyo Network Latency SLA is an average round-trip transmission of 95 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Taiwan to India Network Latency SLA Scope:
Verizon Enterprise Solutions’s Taiwan to India Network Latency SLA is an average round-trip transmission of 170 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in India.

Taiwan to United Kingdom Network Latency SLA Scope:
Verizon Enterprise Solutions’s Taiwan to United Kingdom Network Latency SLA is an average round-trip transmission of 360 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

India to Hong Kong Network Latency SLA Scope:
Verizon Enterprise Solutions’s India to Hong Kong Network Latency SLA is an average round-trip transmission of 140 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in Hong Kong.

India to Singapore Network Latency SLA Scope:
Verizon Enterprise Solutions’s India to Singapore Network Latency SLA is an average round-trip transmission of 150 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

India to Sydney Network Latency SLA Scope:
Verizon Enterprise Solutions’s India to Sydney Network Latency SLA is an average round-trip transmission of 265 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

India to Tokyo Network Latency SLA Scope:
Verizon Enterprise Solutions’s India to Tokyo Network Latency SLA is an average round-trip transmission of 225 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

India to United Kingdom Network Latency SLA Scope:
Verizon Enterprise Solutions’s India to United Kingdom Network Latency SLA is an average round-trip transmission of 250 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

New Zealand Transpacific Network Latency SLA Scope:
Verizon Enterprise Solutions's Australia Transpacific Network Latency SLA is an average round-trip transmission of 210 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in the United States.

New Zealand to India Network Latency SLA Scope:
Verizon Enterprise Solutions’s New Zealand to India Network Latency SLA is an average round-trip transmission of 290 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in India.

New Zealand to Hong Kong Network Latency SLA Scope:
Verizon Enterprise Solutions’s New Zealand to Hong Kong Network Latency SLA is an average round-trip transmission of 230 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in Hong Kong.

New Zealand to Korea Network Latency SLA Scope:
Verizon Enterprise Solutions’s New Zealand to Korea Network Latency SLA is an average round-trip transmission of 250 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in Korea.

New Zealand to Singapore Network Latency SLA Scope:
Verizon Enterprise Solutions’s New Zealand to Singapore Network Latency SLA is an average round-trip transmission of 190 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

New Zealand to Australia Network Latency SLA Scope:
Verizon Enterprise Solutions’s New Zealand to Australia Network Latency SLA is an average round-trip transmission of 60 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in Australia.

New Zealand to Japan Network Latency SLA Scope:
Verizon Enterprise Solutions’s New Zealand to Japan Network Latency SLA is an average round-trip transmission of 190 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in Japan.

New Zealand to Taiwan Network Latency SLA Scope:
Verizon Enterprise Solutions’s New Zealand to Taiwan Network Latency SLA is an average round-trip transmission of 250 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in Taiwan.

New Zealand to United Kingdom Network Latency SLA Scope:
Verizon Enterprise Solutions’s New Zealand to United Kingdom Network Latency SLA is an average round-trip transmission of 390 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

United Kingdom to Korea Network Latency SLA Scope:
Verizon Enterprise Solutions’s United Kingdom to Korea Network Latency SLA is an average round-trip transmission of 470 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom and a Verizon Enterprise Solutions-designated Hub Router in Korea.

Japan to United Kingdom Network Latency SLA Scope:
Verizon Enterprise Solutions’s Japan to United Kingdom Network Latency SLA is an average round-trip transmission of 330 milliseconds or less between a Verizon Enterprise Solutions-designated Hub Router in Japan and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom

Network Latency SLA Process:
Latency shall be measured by averaging sample measurements taken during a calendar month between Hub Routers. Each month's Network performance statistics relating to the Network Latency SLAs shall be posted at http://www.verizonbusiness.com/about/network/latency/. No credits will be made if failure to meet a Network Latency SLA is attributable to reasons of Force Majeure (as defined in the applicable service agreement).

Network Packet Delivery SLA

North American Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions's North American Network Packet Delivery SLA is packet delivery of 99.5% or greater between Verizon Enterprise Solutions- designated Hub Routers in North America.

EMEA (Europe) Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions's EMEA (Europe) Network Packet Delivery SLA is packet delivery of 99.5% or greater between Verizon Enterprise Solutions-designated Hub Routers within EMEA (Europe).

Asia Pacific Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions's Asia Pacific Rim Network Packet Delivery SLA is packet delivery of 99% or greater between Verizon Enterprise Solutions-designated inter-regional transit backbone network routers (“Hub Routers”) in Asia Pacific Rim.

Latin America Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions's Latin America Network Packet Delivery SLA is packet delivery of 99% or greater between Verizon Enterprise Solutions-designated inter-regional transit backbone network routers (“Hub Routers”) in Latin America.

Japan Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Japan Network Packet Delivery SLA is packet delivery of 99% or greater between Verizon Enterprise Solutions-designated inter-regional transit backbone network routers (“Hub Routers”) in Japan.

Transatlantic Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions's Transatlantic Network Packet Delivery SLA is packet delivery of 99.5% or greater between a Verizon Enterprise Solutions-designated Hub Router in the New York metropolitan area and a Verizon Enterprise Solutions-designated Hub Router in the London metropolitan area.

Transpacific Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions's Transpacific Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the Los Angeles metropolitan area and a WorldCom -designated Hub Router in the Tokyo metropolitan area.

Australia Transpacific Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions's Australia Transpacific Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the Los Angeles metropolitan area and a WorldCom -designated Hub Router in the Sydney metropolitan area.

EMEA (Europe) to Asia Pacific Rim Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s EMEA (Europe) to Asia Pacific Rim Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Europe (Europe) and a Verizon Enterprise Solutions-designated Hub Router in Asia Pacific Rim.

Argentina to US Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s SLA is average monthly Packet Delivery of 99% or greater between Verizon Enterprise Solutions-designated backbone network routers in Argentina and the US.

Brazil to US Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s SLA is average monthly Packet Delivery of 99% or greater between Verizon Enterprise Solutions-designated backbone network routers in Brazil and the United States.

Chile to US Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s SLA is average monthly Packet Delivery of 99% or greater between Verizon Enterprise Solutions-designated backbone network routers in Chile and the United States.

Panama to US Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s SLA is average monthly Packet Delivery of 99% or greater between Verizon Enterprise Solutions-designated backbone network routers in Panama and the United States.

Venezuela to US Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s SLA is average monthly Packet Delivery of 99% or greater between Verizon Enterprise Solutions-designated backbone network routers in Venezuela and the United States.

North America to South Africa Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s North America to South Africa Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the U.S. and a Verizon Enterprise Solutions-designated Hub Router in South Africa.

EMEA (Europe) to South Africa Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s EMEA (Europe) to South Africa Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the EMEA (Europe) and a Verizon Enterprise Solutions-designated Hub Router in South Africa.

North America to India Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s North America to India Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in India.

North America to Intra EMEA (Europe) Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s North America to Intra EMEA (Europe) Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Intra EMEA (Europe).

North America to Singapore Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s North America to Singapore Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

North America to Korea Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s North America to Korea Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Korea.

North America to Taiwan Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s North America to Taiwan Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Taiwan.

North America to Hong Kong Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s North America to Hong Kong Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in U.S. and a Verizon Enterprise Solutions-designated Hub Router in Hong Kong.

Hong Kong to Sydney Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Hong Kong to Sydney Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Hong Kong and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

Hong Kong to Singapore Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Hong Kong to Singapore Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Hong Kong and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

Hong Kong to Tokyo Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Hong Kong to Tokyo Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Hong Kong and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Singapore to Sydney Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Singapore to Sydney Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Singapore and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

Singapore to Tokyo Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Singapore to Tokyo Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Singapore and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Sydney to Tokyo Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Sydney to Tokyo Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Korea to Singapore Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Korea to Singapore Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

Korea to Hong Kong Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Korea to Hong Kong Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in Hong Kong.

Korea to Sydney Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Korea to Sydney Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

Korea to Tokyo Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Korea to Tokyo Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Korea to India Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Korea to India Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in India.

Taiwan to Singapore Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Taiwan to Singapore Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

Taiwan to Hong Kong Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Taiwan to Hong Kong Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in Hong Kong.

Taiwan to Sydney Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Taiwan to Sydney Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

Taiwan to Tokyo Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Taiwan to Tokyo Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

Taiwan to India Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Taiwan to India Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in India.

India to Hong Kong Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s India to Hong Kong Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in Hong Kong.

India to Singapore Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s India to Singapore Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in Singapore.

India to Sydney Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s India to Sydney Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in Sydney.

India to Tokyo Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s India to Tokyo Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in Tokyo.

New Zealand to United Kingdom Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s New Zealand to United Kingdom Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in New Zealand and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

India to United Kingdom Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s India to the United Kingdom Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in India and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

Hong Kong to United Kingdom Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Hong Kong to United Kingdom Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub in Hong Kong and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

Korea to United Kingdom Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Korea to United Kingdom Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Korea and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

Singapore to United Kingdom Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Singapore to United Kingdom Network Packet Delivery is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Singapore and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

Australia to United Kingdom Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Australia to United Kingdom Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Australia and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

Japan to United Kingdom Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Japan to United Kingdom Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Japan and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

Taiwan to United Kingdom Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Taiwan to United Kingdom Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Taiwan and a Verizon Enterprise Solutions-designated Hub Router in the United Kingdom.

Hong Kong to New Zealand Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Hong Kong to New Zealand Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the Hong Kong and a Verizon Enterprise Solutions-designated Hub Router in New Zealand.

Singapore to New Zealand Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Singapore to New Zealand Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the Singapore and a Verizon Enterprise Solutions-designated Hub Router in New Zealand.

Australia to New Zealand Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Australia to New Zealand Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the Australia and a Verizon Enterprise Solutions-designated Hub Router in New Zealand.

Korea to New Zealand Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Korea to New Zealand Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the Korea and a Verizon Enterprise Solutions-designated Hub Router in New Zealand.

Taiwan to New Zealand Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Taiwan to New Zealand Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the Taiwan and a Verizon Enterprise Solutions-designated Hub Router in New Zealand.

Japan to New Zealand Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Japan to New Zealand Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the Japan and a Verizon Enterprise Solutions-designated Hub Router in New Zealand.

India to New Zealand Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s India to New Zealand Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in the India and a Verizon Enterprise Solutions-designated Hub Router in New Zealand.

Sydney to Adelaide Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Sydney to Adelaide Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Adelaide.

Sydney to Brisbane Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Sydney to Brisbane Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Brisbane.

Sydney to Canberra Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Sydney to Canberra Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Canberra.

Sydney to Melbourne Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Sydney to Melbourne Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Melbourne.

Sydney to Perth Network Packet Delivery SLA Scope:
Verizon Enterprise Solutions’s Sydney to Perth Network Packet Delivery SLA is packet delivery of 99% or greater between a Verizon Enterprise Solutions-designated Hub Router in Sydney and a Verizon Enterprise Solutions-designated Hub Router in Perth.

Packet Delivery SLA Process:
Packet Delivery shall be measured by averaging sample measurements taken during a calendar month between Hub Routers. Each month's Network performance statistics relating to the Network Packet Delivery SLAs shall be posted at http://www.verizonbusiness.com/about/network/latency/. No credits will be made if failure to meet a Network Packet Delivery SLA is attributable to reasons of Force Majeure (as defined in the applicable service agreement).

Network Jitter SLA

(currently applicable only in U.S.)

U.S. Jitter SLA Scope:
Also known as delay variation, Jitter is defined as the variation or difference in the end-to-end delay between received packets of an IP or packet stream. Jitter is usually caused by imperfections in hardware or software optimization and varying traffic conditions and loading. Excessive delay variation in packet streams usually results in additional packet loss, which affects quality. Verizon Enterprise Solutions’s U.S. Network jitter performance will not exceed 1 milliseconds between Verizon Enterprise Solutions-designated inter-regional transit backbone network routers Hub Routers in the contiguous U.S...

Jitter SLA Process:
Jitter shall be measured by averaging sample measurements taken during a calendar month between Hub Routers. Each month's Network performance statistics relating to the Network Jitter SLAs shall be posted at http://www.verizonbusiness.com/about/network/latency/. No credits will be made if failure to meet a Network Jitter SLA is attributable to reasons of Force Majeure (as defined in the applicable service agreement).

Network Jitter SLA Remedy:
If Verizon Enterprise Solutions fails to meet Jitter SLA in a calendar month; Customer's account shall be automatically credited for that month for the pro-rated charges for one day of the Verizon Enterprise Solutions Monthly Fee for the service with respect to which Jitter SLA has not been met.

Mean Opinion Score (MOS) SLA

(currently applicable only in U.S.)

Mean Opinion Score is a measure (score) of the audio fidelity, or clarity, of a voice call. It is a statistical measurement that predicts how the average user would perceive the clarity of each call.

The MCI Internet Dedicated MOS SLA provides that MCI's contiguous U.S. Network MOS performance will not drop below 3.8 between MCI-designated inter-regional transit backbone network routers ("Hub Routers") in the contiguous United States. MOS is calculated using the standards based E-model (ITU-T G.107).

Click here to view MOS performance statistics.

To receive a credit, Customer must submit their request within 30 business days after the month in which the MOS SLA was not met. Such credit will equal the pro-rated charges for one day of the MCI Monthly Fee for the Service with respect to the calendar month the MOS SLA has not been met.

Global Latency and Packet Delivery SLA

Latency SLA

Network Packet Delivery SLA

Network Jitter SLA

Mean Opinion Score (MOS) SLA

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