Computer Support

Windows

Allow / Block Browser Cookies - Microsoft Edge

If you can't browse the internet or view website images via the Edge browser on your device, view this info.

Windows

Apple Devices - Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple device doesn't properly interface with your computer.

Mac

Configure Email Services - Apple Mail

Here's how to configure your email services for Apple Mail.

Mac

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh

Here's how to leave a copy of messages on the server after you retrieve them.

Mac

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Mac

Determining Network Status - Macintosh OS X

Here's how to verify connections to remote computers, determine the route data takes between two points and obtain the IP address from a domain address on your Mac.

Mac^Windows

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

Mac^Windows

Download and Install QuickTime

Here's some info to help you install QuickTime on your MAC or PC.

Windows

Download and Install iTunes - Windows

Here's how to download and install iTunes using a Windows-based computer.

Mac

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Mac^Windows

IP Passthrough Mode

Here's some info on IP Passthrough Mode, which shares or the internet provider's assigned IP address to a single LAN client device connected to the router.

Mac

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Mac

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Windows

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Windows

Microsoft Edge - Delete Temporary Internet Files and Cookies

Clearing temporary internet files on your Edge® browser can improve speed, free-up space and help guard your online privacy from websites you’ve previously visited.

Mac

Remove Wireless Network Connections - Macintosh OS X

This provides instructions for deleting or removing Internet connections on your Macintosh OS X computer. This may help if you're having issues connecting to Wi-Fi on your computer. Visit our Wi-Fi FAQs for additional info.

Windows

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Windows

Restart the Operating System - Windows

Here's how to restart / reboot your Windows computer.

Mac

Restarting the Operating System - Macintosh

Here's how to restart your Macintosh computer.

Mac

Set Up Wi-Fi Connection - Macintosh OS X

Here's how to connect your Macintosh OS X to a Wi-Fi network.

Windows

Testing Network Connectivity via Traceroute - Windows

Here's how to use your Windows computer to run the traceroute utility to determine the route which data takes between two points.

Windows

Verify / Manage Network Connections - Windows

Here's how to enable / disable network connections on your Windows device.

Mac

Verifying Connected Networks - Macintosh

Here's how to check the connection between your Macintosh computer and an internet-capable device.

Windows

Verifying Connected Networks - Windows

This shows how to check the connection between your Windows computer/PC and internet-capable device.

Windows

Windows - View Software Version

Here's how to view the software version your Windows OS device is running.

Windows

Windows 11 - Add Files (OneDrive)

Want to free up space and keep your files secure and accessible? Learn how to add files to OneDrive on Windows® 11 so you can work from anywhere.

Windows

Windows 11 - Add a Bluetooth COM Port (Incoming)

Need to sync a device wirelessly? Setting up an incoming Bluetooth® COM port for your Windows® device makes connecting external gadgets simple and reliable.

Windows

Windows 11 - Add a Microsoft Account

Protect your files and access them on the go. Check out how to link a Microsoft account to your Windows® 11 device to enable automatic cloud backup and syncing.

Windows

Windows 11 - Add a Personal / Corporate Email Account

Follow these instructions to configure IMAP, POP3 or Exchange® account settings for an email address on your Windows® 11 device.

Windows

Windows 11 - Add a User Account

If multiple people share your Windows® 11 device, user profiles allow everyone to have their own apps, layout and customized settings.

Windows

Windows 11 - Add a Wi-Fi Network

Keep your Windows® 11 device connected. Learn how to quickly set up and join any available Wi-Fi network with this simple walkthrough.

Windows

Windows 11 - Change the Browser Start / Home Page

Make Microsoft® Edge work better for you. Easily set and change your Home page on Windows® 11 with this quick, step-by-step walkthrough.

Windows

Windows 11 - Check Device Storage

If your Windows® 11 device is running low on storage, it can cause crashes, slow performance, freezing apps, etc. Check your available memory to prevent these issues.

Windows

Windows 11 - Create a Microsoft Account

Setting up a Microsoft account is a quick way to enhance your Windows® 11 experience. Follow these steps to unlock cloud storage, automatic device encryption and seamless cross-device connectivity.

Windows

Windows 11 - Create or End Internet Connection

Keep your Windows® 11 device connected wherever you are. Learn how to turn your mobile network connection on or off when Wi-Fi isn't an option.

Windows

Windows 11 - Delete Paired Bluetooth Connection

Keep your Windows® 11 settings tidy and resolve connection errors. Check out this quick walkthrough to remove any unwanted paired Bluetooth devices.

Windows

Windows 11 - Disable Power Management

Need your Windows® laptop battery to last longer during the day? Here's how to manage your Windows power settings to keep your device running when you need it most.

Windows

Windows 11 - Disconnect from a Wi-Fi Network

If your Windows 11 device keeps trying to connect to a weak or incorrect Wi-Fi network, removing it from your saved list can fix the issue. Check out these steps to forget networks you don't need.

Windows

Windows 11 - Download and Install Apps

If you're new to Windows® 11 or just need a refresher, learn how to safely find and install apps on your device to get the most out of your device.

Windows

Windows 11 - Edit / Remove a User Account

If your Windows 11 device has multiple profiles set up to accommodate more than one user, follow these steps if you need to remove an account or update its settings.

Windows

Windows 11 - Edit Access Point Name (APN)

APN settings help your Windows 11 device connect to the correct network. Incorrect settings can affect performance and security, so consult your IT admin before making changes.

Windows

Windows 11 - Enable / Disable / Modify SIM PIN

Enabling a SIM PIN provides extra security to your Windows® 11 device, helping to prevent unauthorized use and protect your personal info if your device is misplaced or stolen.

Windows

Windows 11 - Forget Wi-Fi Connection

Here's how to remove a saved Wi-Fi connection from your Windows 11 device.

Windows

Windows 11 - How to Restore, Refresh, or Reset your PC

Here how to restore, refresh or reset your Windows 11 device.

Windows

Windows 11 - Install App Updates

Here's how to update apps on your Windows 11 device.

Windows

Windows 11 - Install Device Software Update

Here's how to check for or to install software updates on your Windows 11 device.

Windows

Windows 11 - Manage Apps

Here's how to open or close apps on your Windows 11 device.

Windows

Windows 11 - Manage Hotspot Settings

Here's how to configure the hotspot settings (e.g., password, network name, etc.) for your Windows 11 device.

Windows

Windows 11 - Manage Windows Mail Account Settings

Keep your inbox running smoothly. Learn how to easily manage and update your email account settings in Windows® Mail to fix common connection errors.

Windows

Windows 11 - Manually Add a Personal Email Account

Here's how to complete a manual (advanced) corporate email setup for your Windows 11 device.

Windows

Windows 11 - Manually connect to a Wi-Fi network

Here's how to add a Wi-Fi network to your Windows 11 device if the one you want doesn't display

Windows

Windows 11 - Microsoft Edge - Add, Delete or Open Favorites

Here's how to add, delete or open favorites using Microsoft Edge on Windows 11.

Windows

Windows 11 - Open Web Browser

Here's how to launch the Microsoft Edge browser on your Windows 11 device.

Windows

Windows 11 - Pin / Unpin Apps

Here's how to pin and unpin apps from the Start menu on your Windows 11 device.

Windows

Windows 11 - Remove a Personal / Corporate Email Account

Here's how to delete a personal / corporate email account from your Windows 11 device.

Windows

Windows 11 - Set Date and Time

If your Windows 11 device shows the incorrect date and/or time, here's how to correct it.

Windows

Windows 11 - Set Up Cortana

Here's how to set up Cortana for your Windows 11 device.

Windows

Windows 11 - Set Up a Metered Connection

Here's how to limit the data used by your device connected to a PC running Windows 11.

Windows

Windows 11 - Sign In Without a Microsoft Account

Here's how to sign in to your Windows 11 device without a Microsoft account.

Windows

Windows 11 - Sign in / Out

Here's how to sign in or out of your account on your Windows 10 device.

Windows

Windows 11 - Turn Airplane Mode On / Off

Set your Windows® 11 offline by shutting off Wi-Fi, cellular, and Bluetooth®. This helps save battery or fix connection issues. Turn it off when you want to connect.

Windows

Windows 11 - Turn Automatic Backup (OneDrive) On / Off

Here's how to turn off automatic backup for OneDrive on your Windows 11 device.

Windows

Windows 11 - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Windows device on or off and make it visible to other devices for pairing.

Windows

Windows 11 - Turn Data On / Off

Turning data on your Windows 11 device provides access to online services over the cellular network, while turning it off will impact that experience unless connected to Wi-Fi.

Windows

Windows 11 - Turn GPS Location On / Off

GPS location access is needed by some apps on your Windows® 11 device to provide turn-by-turn directions or share your location, but can be turned off to save battery life.

Windows

Windows 11 - Turn Mobile Hotspot On / Off

Here's how to turn Mobile Hotspot for your Windows 11 device on or off.

Windows

Windows 11 - Turn Screen Rotation On / Off

Here's how to check the display on your Windows 11 device if it doesn't flip or rotate.

Windows

Windows 11 - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your Windows 11 device on or off.

Windows

Windows 11 - Turn Wireless Connections On / Off

Here's how to turn wireless connections (e.g., Cellular, Wi-Fi, Bluetooth, etc.) to your Windows 11 device.

Windows

Windows 11 - Unblock SIM PIN

If your SIM PIN for your Windows 11 device is blocked, here's how to unblock it.

Windows

Windows 11 - Uninstall Apps

Here's how to remove or delete apps if your Windows 11 device is unresponsive, freezes or an app won't open.

Windows

Windows 11 - View Connected Device Data Usage

If you want to view the data used by devices connected to a PC running Windows 11, view this info.

Windows

Windows 11 - View Device ID

Here's how to view the device ID (IMEI) associated with your Windows 11 device.

Windows

Windows 11 - View Email Messages

Here's how to view email messages on your Windows 11 device.

Windows

Windows 11 - View MAC Address

Here's how to view the MAC (Wi-Fi) address associated with your Windows 11 device.

Windows

Windows 11 - View Phone Number

Here's how to view the phone number associated with your Windows 11 device.

Windows

Windows 11 - View SIM Card Number

Here's how to view the number for the SIM card associated with your Windows 11 device.

Windows

Windows 11 - View Signal Strength

Here's how to view the signal strength for your Windows 11 device.

Windows

Windows 11 - View Software Version

Here's how to view the software version your Windows OS device is running.

Windows

Windows 11 - View Software Version

Knowing the software version your Windows® 11 device is running helps you check for updates, troubleshoot issues and ensure compatibility with apps.

Windows

Windows 11 - View, Open or Close Recently Used Apps

Here's how to view, open or close recently used apps on your Windows 11 device.