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Computer Support
Computer Support
Helpful information about using your computer or PC with your Verizon Wireless devices and services.
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General
Windows 10
Windows 11
General
Delete Temporary Internet Files and Cookies - Internet Explorer
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Here's how to delete temporary Internet files and cookies in Internet Explorer.
Download and Install QuickTime
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Here's some info to help you install QuickTime on your MAC or PC.
Download and Install iTunes - Windows
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Here's how to download and install iTunes using a Windows-based computer.
Email Account Settings - Windows Mail
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Here's how to change email account settings using Windows Mail.
Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook
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Here's how to import your contacts into Microsoft Outlook using a CSV file.
Restart the Operating System - Windows
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Here's how to restart / reboot your Windows computer.
Verifying Connected Networks - Windows
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This shows how to check the connection between your Windows computer/PC and internet-capable device.
Windows 10
Opening Windows Device Manager - Windows 10
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Here's how to open Device Manager in Windows 10.
Windows 10 - Add a Wi-Fi Network
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Here's how to connect your Windows 10 device to a Wi-Fi network.
Windows 10 - Disconnect from a Wi-Fi Network
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Here's how to turn Wi-Fi for your Windows 10 on or off.
Windows 10 - Forget Wi-Fi Connection
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Here's how to remove a saved Wi-Fi connection from your Windows 10 device.
Windows 11
Windows 11 - Add Files (OneDrive)
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Here's how to add files on your Windows 11 device via OneDrive.
Windows 11 - Add a Microsoft Account
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Here's how to add a Microsoft account using Windows 11.
Windows 11 - Add a Personal / Corporate Email Account
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Here's how to set up a personal / corporate email account on your Windows 11 device.
Windows 11 - Add a User Account
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Here's how to add a user profile so multiple people can use your Windows 11 device.
Windows 11 - Add a Wi-Fi Network
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Here's how to connect your Windows 11 device to a Wi-Fi network.
Windows 11 - Allow / Deny Data Roaming
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Here's how to check settings if you can't connect to the internet or send / receive messages on your Windows 11 device.
Windows 11 - Change Mobile / Wi-Fi Hotspot Password
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Here's how to change the Mobile Hotspot password on your Windows 11 device.
Windows 11 - Change the Browser Start / Home Page
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Here's how to change the Edge browser start / home page on your Windows 11 device.
Windows 11 - Check Device Storage
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Here's how to view free up space if your Windows 11 device runs slow or crashes and/or apps freeze when running them.
Windows 11 - Create a Microsoft Account
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Here's how to create a Microsoft account for your Windows 11 device.
Windows 11 - Create or End Internet Connection
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Here's how to connect to or disconnect from your cellular network when Wi-Fi is not available on your Windows 11 device.
Windows 11 - Delete Paired Bluetooth Connection
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Here's how to delete a Bluetooth connection from your Windows 11 device.
Windows 11 - Disconnect from a Wi-Fi Network
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Here's how to remove a saved Wi-Fi network from your Windows 11 device.
Windows 11 - Download and Install Apps
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Here's how to install apps on your Windows 11 device.
Windows 11 - Edit / Remove a User Account
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Here's how to modify or delete a user account on your Windows 11 device.
Windows 11 - Edit Access Point Name (APN)
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Here's how to configure the APNs your Windows 11 device can use.
Windows 11 - Enable / Disable / Modify SIM PIN
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Here's how to enable, disable or modify the PIN associated with the SIM card for your Windows 11 device.
Windows 11 - Forget Wi-Fi Connection
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Here's how to remove a saved Wi-Fi connection from your Windows 11 device.
Windows 11 - How to Restore, Refresh, or Reset your PC
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Here how to restore, refresh or reset your Windows 11 device.
Windows 11 - Install App Updates
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Here's how to update apps on your Windows 11 device.
Windows 11 - Install Device Software Update
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Here's how to check for or to install software updates on your Windows 11 device.
Windows 11 - Manage Apps
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Here's how to open or close apps on your Windows 11 device.
Windows 11 - Manage Mobile / Wi-Fi Hotspot Settings
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Here's how to configure Mobile / Wi-Fi Hotspot settings (e.g., password, network name, etc.) for your Windows 11 device.
Windows 11 - Manually Add a Personal Email Account
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Here's how to complete a manual (advanced) corporate email setup for your Windows 11 device.
Windows 11 - Manually connect to a Wi-Fi network
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Here's how to add a Wi-Fi network to your Windows 11 device if the one you want doesn't display
Windows 11 - Microsoft Edge - Add, Delete or Open Favorites
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Here's how to add, delete or open favorites using Microsoft Edge on Windows 11.
Windows 11 - Open Web Browser
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Here's how to launch the Microsoft Edge browser on your Windows 11 device.
Windows 11 - Pin / Unpin Apps
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Here's how to pin and unpin apps from the Start menu on your Windows 11 device.
Windows 11 - Remove a Personal / Corporate Email Account
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Here's how to delete a personal / corporate email account from your Windows 11 device.
Windows 11 - Set Date and Time
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If your Windows 11 device shows the incorrect date and/or time, here's how to correct it.
Windows 11 - Set Up Cortana
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Here's how to set up Cortana for your Windows 11 device.
Windows 11 - Set Up a Metered Connection
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Here's how to limit the data used by your device connected to a PC running Windows 11.
Windows 11 - Sign In Without a Microsoft Account
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Here's how to sign in to your Windows 11 device without a Microsoft account.
Windows 11 - Sign in / Out
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Here's how to sign in or out of your account on your Windows 10 device.
Windows 11 - Turn Airplane Mode On / Off
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To turn Verizon network services on/off or if they aren't functioning on your Windows 11 device, view this info.
Windows 11 - Turn Automatic Backup (OneDrive) On / Off
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Here's how to turn off automatic backup for OneDrive on your Windows 11 device.
Windows 11 - Turn Bluetooth On / Off
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Here's how to turn Bluetooth for your Windows device on or off and make it visible to other devices for pairing.
Windows 11 - Turn Data On / Off
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Here's how to turn cellular data for your Windows 11 device on or off.
Windows 11 - Turn GPS Location On / Off
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Here's how to turn the GPS location for your Windows 11 device on or off.
Windows 11 - Turn Mobile / Wi-Fi Hotspot On / Off
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Here's how to turn Mobile Hotspot for your Windows 11 device on or off.
Windows 11 - Turn Screen Rotation On / Off
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Here's how to check the display on your Windows 11 device if it doesn't flip or rotate.
Windows 11 - Turn Wi-Fi On / Off
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Here's how to turn Wi-Fi for your Windows 11 device on or off.
Windows 11 - Turn Wireless Connections On / Off
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Here's how to turn wireless connections (e.g., Cellular, Wi-Fi, Bluetooth, etc.) to your Windows 11 device.
Windows 11 - Unblock SIM PIN
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If your SIM PIN for your Windows 11 device is blocked, here's how to unblock it.
Windows 11 - Uninstall Apps
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Here's how to remove or delete apps if your Windows 11 device is unresponsive, freezes or an app won't open.
Windows 11 - View Connected Device Data Usage
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If you want to view the data used by devices connected to a PC running Windows 11, view this info.
Windows 11 - View Device ID (ESN / IMEI / MEID)
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Here's how to view the device ID (IMEI) associated with your Windows 11 device.
Windows 11 - View Email Messages
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Here's how to view email messages on your Windows 11 device.
Windows 11 - View MAC Address
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Here's how to view the MAC (Wi-Fi) address associated with your Windows 11 device.
Windows 11 - View Phone Number
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Here's how to view the phone number associated with your Windows 11 device.
Windows 11 - View SIM Card Number
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Here's how to view the number for the SIM card associated with your Windows 11 device.
Windows 11 - View Signal Strength
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Here's how to view the signal strength for your Windows 11 device.
Windows 11 - View Software Version
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Here's how to view the software version your Windows OS device is running.
Windows 11 - View, Open or Close Recently Used Apps
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Here's how to view, open or close recently used apps on your Windows 11 device.
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