eSIM for business

Learn about eSIMs and how your business can use them at Verizon.
 

  • What is eSIM?

  • An eSIM is an embedded SIM card inside your device. With eSIM, there's no physical SIM (pSIM) card that you need to insert or swap. On devices that have both pSIM and eSIM technology, you may be able to have a different phone number on each SIM and use a local data plan on your eSIM when traveling abroad without swapping your Verizon eSIM.

Why use eSIM for business?

There are many benefits to using eSIMs, including:1

  • Real time icon


    Activate quickly, easily and in real time.

    It’s fast, it’s simple and you can provision a device with an eSIM in real time over Wi-Fi. 

     

     

  • Security alert icon


    End unauthorized use.

    Unwanted SIM swaps are a thing of the past, and you’ll always know who is tied to each device.

     

     

  • Multiple devices icon


    Get devices to users faster.

    Distribute devices at scale without the need for physical SIMs. This means no more waiting for SIM cards to arrive.

     

     

  • Sim card icon


    Bid farewell to physical SIMs.

    Using an eSIM means no more lost SIM removal tools, broken SIM trays and tiny SIM cards gone missing.

  • Sim card icon


    Enable dual SIM.

    For smartphones that support eSIM, customers can opt to enable two lines on the same devices for scenarios of a work + personal line, work + international travel, or primary + backup network.

  • 1eSIM on Verizon SKUs will be carrier locked to Verizon for the first 60 days. 

  • How do I activate a device with eSIM?

  • Activating service is easy. Just make sure you have Wi-Fi connectivity and follow the steps below to get started.

    1. Get Verizon service for your device with eSIM.
    • If you're new to Verizon, you can sign-up for Verizon service by calling the Verizon business sales team at 1.888.789.1223.
    • If you already have Verizon service using your device's physical SIM card, you can port this number over or add a new service plan and new number to your eSIM through the My Business portal. Alternatively, you can contact us at 1.800.922.0204 to add service to your eSIM.

    2. If applicable, verify whether your mobile device management (MDM) provider has a separate activation procedure.

    • If your device is managed by an MDM solution such as Verizon MDM, Apple Business Manager, etc., contact your MDM provider for assistance.
    • The MDM solution  should provision the eSIM automatically when the device connects to Wi-Fi and is powered on. If this does not occur, select your device type below for the next steps.

    3. Select your device type to complete the eSIM line activation. Step-by-step activation instructions are provided below for each manufacturer.

  • Step-by-step activation instructions

Apple® +
  • Follow these steps for the following devices:

    Apple® iPhone® 13, iPhone 13 mini, iPhone 13 Pro, iPhone 13 Pro Max,iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone SE 2020, iPhone SE (3rd Gen),  iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone XS, iPhone XS Max or iPhone XR running iOS 12.1.2 or later

    Apple® iPad® (9th generation), iPad mini (2021), iPad Pro 11 inch (3rd generation), Apple® iPad®Pro 12.9 inch (5th generation), iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (5th generation),  iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and  iPad mini (5th generation)

    Note: To enable dual SIM using eSIM on one of the qualifying iPhone models above, please verify that your device is unlocked.

    • iPhones purchased from Verizon can be activated with another Verizon line at any time.
    • iPhones purchased directly from Verizon are unlocked 60 days after purchase for use with other carriers. See more on Verizon’s unlock policy.
    • iPhones purchased directly from Apple are always unlocked. For iPhones purchased from another carrier, refer to the lock policies for that carrier.

    1. For  iPhone 12 and newer models or the Apple® iPad® Pro (2021) and newer models:

    A. Get Verizon service for your device with eSIM by calling Verizon or visiting the My Business portal.

    B. If you purchase a new device and new line of service from Verizon, the eSIM will automatically provision when the device is first powered on and connected to Wi-Fi.

    C. If you are upgrading your line to a new device, use the following steps:

    1. Transfer your Verizon service to your new device. Call 1.877.807.4646 from any phone and follow the instructions.
    2. Set up your device.
      1. From the home screen, tap Settings
      2. Tap the Verizon Cellular Plan Ready to be Installed banner (top of the Settings menu) then tap Continue.
      3. If prompted to select a default line, choose your new Verizon line for voice, messaging and data.
      4. Wait for the installation process to complete.
      5. Once you see the "Cellular Plan Added" notification, begin using your new Verizon service.

    2. For all other Apple models:  

    1. Get Verizon service for your device with eSIM by calling Verizon or visiting the My Business portal.
    2. If this is a new line of service, you may skip to step 3. If you are upgrading from an old device, transfer your Verizon service to your new device. Call 1.877.807.4646 from any phone and follow the instructions.
    3. Power on and set up your device.
      1. From the home screen, tap Settings.
      2. Tap Cellular.
      3. Tap Add Cellular Plan.
      4. You should have received a QR code via email. 
    4. Display the QR code on a separate device, then scan the provided QR code using your device's camera.
      • The QR code will only work if you have placed an order for service through Verizon. See step 1.

        eSIM barcode

      • Note: Allow up to 5 minutes for the device to activate and signal bars to show on the device.
      • If prompted to select a default line, choose your new Verizon line for voice, messaging and data.
    5. Wait for the installation process to complete.
    6. Once you see "Cellular Plan Added" notification, begin using your new Verizon service.
Google +
  • Follow these steps for the following devices:

    • Pixel 4
    • Pixel 4 XL
    • Pixel 4a 5G UW
    • Pixel 5
    • Pixel 6
    • Pixel 6 Pro

    Note: To enable dual SIM using eSIM on one of the qualifying Pixel phone models above, please verify that your device is unlocked.

    • Pixel phones purchased from Verizon can be activated with another Verizon line at any time.
    • Pixel phones purchased directly from Verizon are unlocked 60 days after purchase for use with other carriers. See more on Verizon’s unlock policy.
    • For Pixel phones purchased from another carrier, refer to the lock policies for AT&T, Sprint or T-Mobile.

    1. Get Verizon service for your device with eSIM by calling Verizon or visiting the My Business portal.

    2. If this is a new line of service, you may skip to step 3. If you are upgrading from an old device, transfer your Verizon service to your new device. Call 1.877.807.4646 from any phone and follow the instructions.

    3. Power on and set up your device. Connect to Wi-Fi.

    4. On your Pixel device, go to Settings > Network & Internet > Mobile Network. Tap the plus sign (+) next to Mobile Network.

    5. On the next screen, select Download your SIM instead?

    6. Display the QR code on a separate device, then scan the provided QR code using your device's camera.

    • The QR code will only work if you have placed an order for service through Verizon. See step 1.

      eSIM barcode

    7. Wait for the device to display the Activating Verizon screen.

    • Note: Allow up to 5 minutes for the device to activate and signal bars to show on the device.

    8. From the Verizon is active screen, tap Done to complete activation. Begin using your new Verizon service.

Motorola +
  • Follow these steps for the following device:

    • Motorola razr

    1. Get Verizon service for your device with eSIM by calling Verizon or visiting the My Business portal.

    2. Before attempting to activate your eSIM make sure your device is connected to Wi-Fi.

    3. From a Home screen, swipe up to access all apps. Go to Settings > Network & Internet > Mobile Network

    • If no eSIM profile is on the device, a Download your SIM prompt appears.

    4. On the Download your SIM screen, click Next.

    5. Display the QR code on a separate device, then scan the provided QR code using your device's camera. 

    • The QR code will only work if you have placed an order for service through Verizon. See step 1.

      eSIM barcode

    • Note: If the message "Networks not activated" displays, you'll need to contact Verizon to generate a new eSIM profile. Call customer service at 800.922.0204.

    6. Tap Activate.

    • Note: Once the info is programmed into the device, you can begin using your service.
    • Note: You may need to restart your phone after downloading eSIM info.
Windows +
  • Follow these steps for the following device:

    • Samsung Galaxy Book Go 5G

    1. Power on your Windows device and complete the Out of Box setup.

    2. Before attempting to activate your eSIM, make sure your device is connected to Wi-Fi.

    3. From the home screen, launch the Mobile Plans application from the desktop shortcut.

    Note: Alternatively, type “Mobile Plans” in the search bar. If you are using an enterprise-managed device and cannot locate the Mobile Plans application on your device, please contact your system administrator for further assistance.

    4. When shown the Verizon landing page, select “Continue.”
    Note: If you are bringing your device to Verizon, you will need to first select “Verizon Wireless” from the list of carriers.

    5. Follow the on-screen instructions to activate Verizon service on your device.

    Note: If the message "Networks not activated" displays, contact Verizon to activate your service plan on eSIM. Call Customer Service at 800.922.0204 or log in to the My Business portal.

    6. Your device activation is now complete.
     

Get support

For further assistance, call Customer Service at 800.922.0204, Monday through Friday, 8 AM to 8 PM, in your local time zone.

  • Learn more about eSIM and dual SIM.

What is an eSIM? +
  • An eSIM is an embedded SIM inside your device. With eSIM, there's no physical SIM card that you need to insert. Simply turn on the new device, connect to Wi-Fi, and follow the on-screen instructions to complete the activation.

    Like a traditional SIM card, the eSIM stores data that is needed for your device to connect to and use the Verizon network. 

What do I do if I cannot use or access Wi-Fi to activate the eSIM? +
  • At this time, Wi-Fi is required to complete eSIM activations. Impacted customers have two options based on the point of sale toggle:

    • If the toggle is available for the device in the My Business portal, select “Physical SIM” during the device order flow. The SIM will be shipped separately from the device in the order box and will need to be inserted manually by the customer.
    • If this toggle is not available, please contact Verizon Support after the devices are shipped to have a new physical SIM card shipped separately.

    Note: Verizon does not recommend moving an old physical SIM to a new device as this may cause issues with 5G service activation.  

I have a bulk order of 49+ lines that need to be activated. How do I do this instead of one by one? +
  • For bulk orders of 49 lines or more, please contact your Verizon sales representative. Bulk orders can be processed by the Verizon team to expedite activations.  

I ordered a line of service on eSIM for my device, but it is not activating. +
  • If you signed up for service, first check for an email sent to your account single point of contact/point of contact (SPOC/POC)  for the activation instructions. It can take up to 15 minutes for your phone to connect to the Verizon network for the first time. Please don't attempt to activate service again while waiting to connect to service.

    After 15 minutes, if you did not receive instructions or activation has not completed, scan the code below.  

    • Note: This QR code is only valid for pending orders and select devices. If you need to restore a factory reset SIM, call Verizon Support or for a new line of service, see step-by-step instructions

      Note: If the device and/or line of service was ordered more than 30 days prior to activating, contact Verizon Support to re-initiate the eSIM activation for the device.

      If the eSIM is a second line set up in Dual SIM mode, see “I want to activate a second line on my phone, but it’s not working or blocked.”

      The QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and  iPad mini (5th generation).

    Can I activate the eSIM on a device purchased from another carrier? +
    • eSIM activations are subject to any carrier lock policies, the same as physical SIMs. Learn more about Verizon’s SIM lock policy here. If a device is locked, Dual SIM activations (two lines on one phone) will be blocked if the lines are from two different carriers (e.g., AT&T and Verizon). Contact the carrier that the device was purchased from to escalate the SIM lock issue. 

    I need to change phones and move my line of service that is on an eSIM. +
    • If you have ordered a new device from Verizon with eSIM activation, the SIM will automatically be transferred upon activating the new device. For all other scenarios, contact Verizon support at 1.800.922.0204 to move an eSIM line from one device to another. You will need the IMEI (International Mobile Equipment Identity) for the new eSIM-capable device.

      If the change of device is prompted by a lost or stolen device, make sure to alert your account manager and Verizon.
       

    How do I factory reset a device without erasing the eSIM and data plan? +
    • Follow these steps:
      Go to Settings  >  General  >  Transfer or Reset iPhone.
      Tap “Erase All Content and Settings”.
      Tap “Erase All & Keep Data Plans” to keep eSIM information. 

    • iPhone reset settings
    • iPhone erase this iPhone setting
    I factory reset my device, and now the eSIM and associated data plan are gone. How do I restore the eSIM? +
    • If the eSIM has been removed from a device, you must call Verizon support to have the eSIM restored. Once the eSIM restore is triggered, users may need to scan the eSIM Activation QR code provided via email,  based on the device model. Contact Verizon at 1.800.922.0204.

      Note: A QR code is required for Apple iPad Pro 11 inch (2nd generation), iPad Pro 12.9 inch (4th generation), iPad Pro 11 inch (1st generation), iPad Pro 12.9 inch (3rd generation), iPad Air (4th generation), iPad Air (3rd generation), iPad (8th generation), iPad (7th generation) and iPad mini (5th generation).

    Do Verizon customers have to use eSIM? +
    • At this time, Verizon offers a selection of devices that support physical SIMs; however, it’s been predicted that by 2025, there will be 2 billion eSIM-enabled devices globally as eSIM enables increased security and an improved customer experience. We encourage customers to start adopting updated policies to support eSIM devices in their fleet.
    What are the benefits of having a dual SIM with an eSIM? +
    • A dual SIM with an eSIM opens up many possibilities that were unavailable with only a physical SIM. For example:

      • Having two phone numbers and two different plans tied to a single device such as a personal line and business line or primary and backup carrier
      • Being able to have a data plan on a foreign carrier while traveling abroad without swapping SIMs 
    What’s the difference between dual SIM and eSIM? +
    • Dual SIM, also referred to as dual SIM, dual standby (DSDS) is an option available on select smartphones, such as iPhones XS/XR and newer. This capability allows a user to have two lines of services on the same device, both active for calls and one active for data usage.

      Historically, DSDS was enabled with one line on a physical SIM and the second on an eSIM. With the launch of iPhone 13, Apple enabled the use of two lines both on eSIMs.

      In the case of dual SIM, eSIM is a component/method of activating the lines of services. 

    Can I combine two phone numbers onto a single dual SIM device with eSIM? +
    • Yes, you can combine two separate phone numbers onto a single dual SIM device with an eSIM, including:

      • Two numbers that are on the same account
      • Two numbers that are on separate accounts
      • One personal and one business number

      To make changes to your personal line, you'll need to verify that you are authorized to do so when you contact us. To make changes to your business line, contact your company's single point of contact (SPOC) to make sure your company supports the dual SIM with an eSIM feature. 

    I want to activate a second line on my phone, but it’s not working or blocked. +
    • First check if your device is carrier locked. If the device is locked, dual SIM activations will be blocked if the lines are from two different carriers.

      To check on an iOS device, follow these steps:

      • Go to Settings  >  General  >  About.
      • Scroll down to the bottom and find “Carrier Lock.”
      • If it says No SIM restrictions, the iPhone is unlocked and you’re free to activate a second SIM on any carrier.
      • If it says SIM locked, the device may be locked to the carrier from which it was purchased. For devices purchased from Verizon, learn more about the Verizon device lock policy here. If your device is still locked 60 days from purchase, contact Verizon support for more information. 
    • iPhone about settings
    What’s the difference between dual SIM for smartphones and tablets? +
    • With the launch of the 2021 iPads, Apple enabled a different version of dual SIM support–dual SIM, single active (DSSA). This differs from the experience on smartphones because only one SIM can be used at a time. If both physical SIM and eSIM lines are set up on a compatible iPad, users must toggle between the lines of service using the device settings to select the active SIM for data usage.

      Alternatively, smartphones using dual SIM, dual standby (DSDS) can have two lines active at the same time.
       

    How does device warranty work with eSIM or dual SIMs activations on a device? +
    • A multi-SIM device is eligible for any Verizon Device Protection option that includes insurance (e.g., Verizon Mobile Protect*, Verizon Mobile Protect Multi-Device*, Total Equipment Coverage, Wireless Phone Protection, Verizon Protect**, Verizon Protect Multi-Device** or any of the business device protection options that include Wireless Phone Protection) based on the SIM (and associated mobile number) that is enrolled. Coverage for a multi-SIM device requires that the enrolled mobile number generates usage (call. text or data on the Verizon network; Wi-Fi does not count) on the multi-SIM device. If two lines of service are activated on the device, only one device protection plan can be used.