Your CDMA device will continue to work through November 30, 2022. After this, your service will be suspended without billing and you will lose network connection, starting on the day before the first day of your December 2022 bill cycle. The bill period is reflected as the statement ending date at the top of the bill. As of that day, your line will then be suspended for 60 days (“Suspension Period”). If you upgrade your device during the Suspension Period, you will be able to keep your current mobile telephone number and your account structure will be preserved. If you do not upgrade during the Suspension Period, your line will be disconnected on the day before the first day of your February bill period, and you will lose the associated mobile telephone number.
To upgrade your impacted device and keep your current mobile phone number, sign in to your My Business account by visiting verizon.com/business/login, contact your sales representative, or call 800.922.0204.
As publicly stated for the last few years, Verizon will complete CDMA retirement by December 31, 2022. For the past few years, Verizon has been assisting businesses and consumers in technology migration from older 1X and 3G devices to newer devices that benefit from 4G and 5G. After network retirement , if you are a Verizon customer still using a device that is 1XRTT, 3G (CDMA) or 4G that does not support High Definition Voice (Non-VoLTE), your device will no longer make or receive calls, send or receive text messages, or use data services, including Internet browsing and IoT (Internet of Things) services. Until network retirement, active and non-suspended CDMA devices will still be able to use these services. The network will be completely inaccessible after network retirement. Verizon is no longer allowing new activation of 1X, 3G, or 4G Non-VoLTE devices on our network.