of reviewers recommend this product.
Worked for 9 months
Thomas · 6 days ago
Worked good for 9 months then started locking up. Now won't update or reboot. Camera isn't as good as advertised, not sure what phone they use to take the pictures on the advertisements but it wasn't this phone. Verizon says the phone is junk and I have to spend 800 for a new phone.
Stopped receiving phone calls and texts after 6 months.
Hopeful Verizon Customer · 1 month ago
First of all, I wish that either TCL or Verizon would support the product and/or customer. I bought a brand new TCL phone 6 months ago. I have been without the ability to text or receive calls since Friday, September 30- it is now Wednesday. Apparently, TCL had a software update that was pushed to my phone (found this out from Verizon tech services). This has made my TCL phone incapable of receiving texts or phones calls even after having the Verizon SIM card replaced twice-once in my original phone and once in the refurbished replacement phone I was sent. When is this problem to be fixed? I called TCL to find out. After 30 minutes their customer service rep hung up on me. You know how I know that? He took the number I was calling from in case we were disconnected. He didn't call back. Since Verizon is pointing at TCL for the bad software update and TCL is pointing at Verizon for pushing it to my phone, no one is helping me the customer. Since I don't have a land line and with no estimated ETA on when TCL is going to fix their software problem, I found myself in the situation of having to get a new phone. So, now I am paying off my 6 month old TCL phone and paying for a new phone. A trade in of the new TCL phone would be between $10-$45. I have been a faithful customer of Verizon for decades. I am hoping that Verizon will see this post and choose to do the right thing by me their customer. BTW-I didn't even get into the weird glitchy things with the TCL phone. That would be a whole new post. Verizon should stop offering this phone to their customers.
2. Based on average battery life under typical usage conditions. Average expected performance based on typical use. Actual battery life depends on factors such as network, features selected, frequency of calls, and voice data, and other application usage patterns. Results may vary.
3. Sold separately.
4. Requires a USB Type-C OTG adapter, sold separately.