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Orbic® Speed 5G™ UW - Support Overview

Find device-specific support and online tools for your Orbic Speed 5G.
Set up instructions

Learn how to set up your Orbic Speed 5G.


Interactive Simulator

Learn how to use your device with our interactive simulator.


Orbic Speed 5G User Guide (PDF)

This user guide can help you get the most out of your device.


Troubleshoot Orbic Speed 5G

This online tool will help you identify and resolve problems with your device.


Filter all topics below.


Activation, Setup & User Guides

Orbic Speed 5G - Access Admin Page

Here's how to navigate to the Admin page for your Orbic Speed 5G.

Orbic Speed 5G - Activate / Set Up Device

Here's how to quickly set up your Orbic Speed 5G.

Orbic Speed 5G User Guide (PDF)

This User Guide can help you get the most out of your Orbic Speed 5G. Learn about set up, advanced feature use and navigation.

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Basics

Orbic Speed 5G - View Connected Devices

Here's how to view info for devices connected to your Orbic Speed 5G.

Battery & Power

Orbic Speed 5G - Battery Power Management Settings

Here's how to configure display, sleep and power-down options for your Orbic Speed 5G.

Orbic Speed 5G - Insert / Remove Battery

Here's how to insert / remove the battery for your Orbic Speed 5G.

Orbic Speed 5G - View Battery Info

Here's info on the battery for your Orbic Speed 5G.

Data

Orbic Speed 5G - View Data Usage

Here's how to view your data usage on your Orbic Speed 5G.

Device ID & Info

Orbic Speed 5G - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Orbic Speed 5G.

Orbic Speed 5G - View Phone Number

Here's how to view the mobile number for your Orbic Speed 5G.

Device Settings

Orbic Speed 5G - Configure Advanced Settings

Here's how to change advanced settings (e.g., Networks, Manual DNS, etc.) on your Orbic Speed 5G.

Orbic Speed 5G - DMZ Settings

Here's how to test the firewall settings on your Orbic Speed 5G.

Orbic Speed 5G - MAC Filtering

Here's how to control MAC address access for your Orbic Speed 5G.

Orbic Speed 5G - Port Filtering

Here's how to block access to services or apps on your Orbic Speed 5G.

Orbic Speed 5G - Port Forwarding

Here's how to open blocked ports on your Orbic Speed 5G to allow additional access.

Orbic Speed 5G - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your Orbic Speed 5G, view this info.

Language

Orbic Speed 5G - Language Selection

Here's how to change the language used on your Orbic Speed 5G.

Lock, Unlock, Password & Security

Orbic Speed 5G - Change the Admin Password

Here's how to change the admin password for your Orbic Speed 5G (not the password to connect a device to the jetpack).

Operating System & Software

Orbic Speed 5G - Restart Device

Here's how to restart your Orbic Speed 5G if it crashes and reset, freezes or runs slowly.

Orbic Speed 5G - Restore Settings to Factory Defaults

If your Orbic Speed 5G powers off, crashes/resets, freezes or runs slowly, view this info.

Orbic Speed 5G - Update Firmware

To check for software updates for your Orbic Speed 5G, view this info.

Orbic Speed 5G - View Software Version

Here's how to view the software version your Orbic Speed 5G is running.

Orbic Speed 5G UW Software Update

Get instructions on downloading the latest software update for performance improvements and enhancements to your Orbic Speed 5G UW.

Software Upgrade Assistant (Orbic) - Initial Setup

Here's how to install the Orbic Upgrade Assistant on your laptop or computer.

Software Upgrade Assistant (Orbic) - Repair Assistant

Here's how to repair software issues on your Orbic device or complete an update if the software update failed.

Software Upgrade Assistant (Orbic) - Software Update

Here's how to upgrade the software on your Orbic device if the software update failed.

SIM Card

Orbic Speed 5G - Enable / Disable / Modify SIM PIN

Here's how to change the SIM PIN for your Orbic Speed 5G or turn it on or off.

Orbic Speed 5G - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Orbic Speed 5G.

Orbic Speed 5G - Unblock SIM PIN

Here's how to unblock the SIM PIN for your Orbic Speed 5G.

Orbic Speed 5G - View SIM Card Number

Here's how to view the SIM card number associated with your Orbic Speed 5G.

Status Indicators/Lights

Orbic Speed 5G - LED Status Indicators

View this info for explanations of status LEDs on your Orbic Speed 5G.

Orbic Speed 5G - View Signal Strength

Here's how to view signal strength on your Orbic Speed 5G.

Text & Multimedia Messaging

Orbic Speed 5G - Delete Messages

Here's how to delete text messages from your Orbic Speed 5G via the device or web interface.

Orbic Speed 5G - View Text Messages

Here's how to view text messages on your Orbic Speed 5G or via the admin page.

Wi-Fi & Network

Orbic Speed 5G - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your Orbic Speed 5G.

Orbic Speed 5G - Configure Broadcast Settings

Here's how to check settings if you're having issues connecting to the Mobile Hotspot on your Orbic Speed 5G.

Orbic Speed 5G - Edit Access Point Name (APN)

Here's how to configure the Access Point Names (APNs) your Orbic Speed 5G can use.

Orbic Speed 5G - LAN Settings

Here's how to configure advanced LAN settings for your Orbic Speed 5G.

Orbic Speed 5G - Network Mode Settings

View this info on network mode settings if you're having issues with data services on your Orbic Speed 5G.

Orbic Speed 5G - Tethered Modem Connection

Here's how to use your Orbic Speed 5G as a modem to connect to the internet via USB or Wi-Fi.

Orbic Speed 5G - Turn SSID Broadcast On / Off

Here's how to display or not display the Wi-Fi name of your Orbic Speed 5G to other devices.

Orbic Speed 5G - View Network Name and Password

Here's how to view the Wi-Fi name and passwords for your Orbic Speed 5G.

Orbic Speed 5G - Wireless Network Security Settings

Here's how to view / change security settings (e.g., password) for your Orbic Speed 5G.