Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

ZTE Cymbal® LTE Support

Find device-specific support and online tools for your ZTE Cymbal LTE.
Troubleshoot Cymbal LTE
This online tool will help you identify and resolve problems with your device. 

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

ZTE Cymbal LTE - Activate / Set Up Device

Here's how to perform the initial setup of your Cymbal.

ZTE Cymbal User Guide (PDF)

This User Guide can help you get the most out of your device.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

ZTE Cymbal LTE - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Cymbal and a computer.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Turn Battery Optimization On / Off - Android (ZTE)

Battery optimization helps conserve battery power on your ZTE device and is turned on by default.

ZTE Cymbal LTE - Format SD / Memory Card

Here's how to erase all data on the memory card of your Cymbal LTE.

ZTE Cymbal LTE - Insert / Remove Battery

Here's how to insert / remove the battery for your Cymbal.

ZTE Cymbal LTE - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your Cymbal.

Bluetooth

Delete Paired BluetoothConnection - Basic Phones

Here's how to remove a paired Bluetooth device from your Basic Phones.

ZTE Cymbal LTE - Delete Paired Bluetooth Connection

Here's how to delete a Bluetooth from your Cymbal.

ZTE Cymbal LTE - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Cymbal.

ZTE Cymbal LTE - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your Cymbal on or off and make it visible to other devices for pairing.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Assisted Dialing On / Off - ZTE Smartphones

Here's how to check dialing settings if you're getting an error message when placing calls.

ZTE Cymbal LTE - Call a Number

Here's how to call a number from your Cymbal.

ZTE Cymbal LTE - Delete Call History

Here's how to delete the call history on your Cymbal.

ZTE Cymbal LTE - Place a Conference Call

Here's how to place a conference call from your Cymbal.

ZTE Cymbal LTE - Reset Call Timers

Here's how to reset call timers on your Cymbal.

ZTE Cymbal LTE - Speed Dial

Here's how to assign a speed dial to a contact in your Cymbal.

ZTE Cymbal LTE - View Call History

Here's how to view the call history on your Cymbal.

ZTE Cymbal LTE - View Call Timers

Here's how to view call timers on your Cymbal LTE.

ZTE Cymbal® LTE - Answer Options

Here's how to set up answer options on your ZTE Cymbal.

ZTE Cymbal® LTE - Block / Unblock Numbers

Here's how to send unwanted calls directly to voicemail for your ZTE Cymbal.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

ZTE Cymbal LTE - Common Camera Settings

Here's how to change common camera settings on your Cymbal.

ZTE Cymbal LTE - Move Media Files to / from Computer

Here's how to transfer picture, video or music files between your Cymbal and a computer.

ZTE Cymbal LTE - Record and Send Video via Messaging

Here's how record and send video via messages on your Cymbal.

ZTE Cymbal LTE - Send Existing Picture via Messaging

Here's how to send a saved picture from the gallery of your Cymbal.

ZTE Cymbal LTE - Send Existing Video via Messaging

Here's how to send a saved video from the gallery of your Cymbal.

ZTE Cymbal LTE - Take and Send a Picture via Messaging

Here's how to take a picture and send it via text message on your Cymbal.

ZTE Cymbal LTE - View Pictures / Videos

Here's how to view pictures and videos on your Cymbal.

Contacts

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

ZTE Cymbal LTE - Add a Contact

Here's how to add a contact to your ZTE Cymbal.

ZTE Cymbal LTE - Delete a Contact

Here's how to remove a contact from your ZTE Cymbal LTE.

ZTE Cymbal LTE - Edit a Contact

Here's how to edit a contact on your Cymbal.

ZTE Cymbal LTE - Send Contact via Bluetooth

Here's how to send a contact via Bluetooth on your Cymbal.

Data

ZTE Cymbal LTE - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your ZTE Cymbal LTE.

ZTE Cymbal LTE - Turn Data On / Off

Here's how to turn mobile data for your Cymbal on or off.

ZTE Cymbal® LTE - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app uses on your Cymbal LTE.

Date & Time

ZTE Cymbal LTE - Set Date and Time

Here's how to change the incorrect date and/or time on your Cymbal.

Device ID & Info

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

ZTE Cymbal LTE - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (ESN / IMEI / MEID) for your Cymbal.

ZTE Cymbal LTE - View Phone Number

Here's how to view the phone number for your Cymbal.

Device Settings

Configure Company Name ID

Here's how to configure settings for Company Name ID.

ZTE Cymbal LTE - Adjust Backlight

Here's how to adjust the backlight on your ZTE Cymbal.

ZTE Cymbal LTE - Adjust Brightness / Display Settings

Here's how to adjust screen brightness and other display settings (e.g., Brightness, font size, etc.) for your ZTE Cymbal.

ZTE Cymbal LTE - Set Shortcut

Here's how to set a shortcut via a navigation key on your Cymbal.

ZTE Cymbal LTE - Turn Airplane Mode On / Off

To turn Verizon network services on on/off or if they aren't functioning, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

ZTE Cymbal LTE - Turn Message Delivery Confirmation Setting On / Off

Here's how to receive delivery confirmation for messages sent from your Cymbal.

GPS & Location Based Services

ZTE Cymbal LTE - Turn GPS Location On / Off

Here's how to turn GPS location services for your Cymbal on or off.

Internet & Web Browser

ZTE Cymbal LTE - Clear Temporary Internet Files

Here's how to clear temporary internet files if you're unable to browse the internet or a web page won't display.

ZTE Cymbal LTE - Open / Manage Browser Bookmarks

Here's how to open, add, modify and remove browser bookmarks on your ZTE Cymbal.

ZTE Cymbal LTE - Open Web Browser

Here's how to launch a web browser on your Cymbal.

ZTE Cymbal® LTE - Allow / Block Browser Cookies

Here's how to allow or block browser cookies if you can't browse the internet or view website images on your device.

Language

ZTE Cymbal LTE - Language Selection

Here's how to change the language on your Cymbal.

Lock, Unlock, Password & Security

ZTE Cymbal LTE - Lock Code

Here's how to set up a PIN to lock or unlock the screen on your Cymbal.

ZTE Cymbal LTE - Set Up Phone Lock

Here's how to set up screen lock options on your Cymbal LTE.

ZTE Cymbal LTE - Unlock Screen

Here's how to unlock the screen on your Cymbal.

Memory/Storage

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

ZTE Cymbal LTE - Check Device Storage

Here's how to free up space if your Cymbal runs slowly or crashes or resets, or you can't save media.

ZTE Cymbal LTE - Insert or Remove SD / Memory Card

Here's how to insert or remove an SD / memory card for your Cymbal.

ZTE Cymbal LTE - Memory Save Location

Here's how to save location settings on your Cymbal.

Music

ZTE Cymbal LTE - Play Music Files

Here's how to play a music files on your Cymbal.

Operating System & Software

ZTE Cymbal LTE - Software Update

Get instructions on how to download the latest software update for improvements and fixes to your device.

ZTE Cymbal® LTE - Auto Firmware Over-The-Air (FOTA) Upgrade

Here's how to do an OTA activation/software update on your Cymbal.

ZTE Cymbal® LTE - Install Device Software Update

Here's how to check for and install a software update on your Cymbal.

ZTE Cymbal® LTE - View Software Version

Here's how to view the software version on your Cymbal.

SIM Card

ZTE Cymbal LTE - Enable / Disable / Modify SIM PIN

Here's how to modify the SIM PIN for your Cymbal.

ZTE Cymbal LTE - Insert / Remove SIM Card

Here's how to properly insert or remove a SIM card for your Cymbal.

ZTE Cymbal LTE - View SIM Card Number

Here's how to view the SIM card number on your Cymbal.

Sounds, Volume & Audio

ZTE Cymbal LTE - Set Ringtones

Here's how to select a ringtone for your ZTE Cymbal.

ZTE Cymbal LTE - Use Speakerphone

Here's how to use the speakerphone functionality on your Cymbal.

ZTE Cymbal LTE - Volume Controls

Here's how to adjust volume controls on your Cymbal.

Text & Multimedia Messaging

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Verizon Messages - Website - Save / Print Text Messages

Here's how to save or print text messages from your computer via your My Verizon account.

ZTE Cymbal LTE - Create and Send a Text Message

Here's how to create and send a text message on your Cymbal.

ZTE Cymbal LTE - Delete Messages

Here's how to the delete messages on your Cymbal.

ZTE Cymbal LTE - Record and Send Video via Messaging

Here's how record and send video via messages on your Cymbal.

ZTE Cymbal LTE - Save a Picture / Video Message

Here's how to save a picture / video from messages on your Cymbal.

ZTE Cymbal LTE - Send Existing Picture via Messaging

Here's how to send a saved picture from the gallery of your Cymbal.

ZTE Cymbal LTE - Send Existing Video via Messaging

Here's how to send a saved video from the gallery of your Cymbal.

ZTE Cymbal LTE - Take and Send a Picture via Messaging

Here's how to take a picture and send it via text message on your Cymbal.

ZTE Cymbal LTE - Text Message Signature

Here's how to add a text message signature to your Cymbal.

ZTE Cymbal LTE - View Text Messages

Here's how to view messages on your Cymbal.

ZTE Cymbal® LTE - Auto Receive Messages

Here's how to auto receive picture / video messages on your Cymbal.

Tips, Tricks & Shortcuts

ZTE Cymbal LTE - Capture a Screenshot

Here's how to capture a screenshot on your Cymbal.

Visual & Hearing Accessibility

ZTE Cymbal LTE - Manage TTY Settings

Here's how to manage the TTY call settings for your Cymbal.

Wallpapers/Theme

ZTE Cymbal LTE - Set Wallpaper

Here's how to set or change the wallpaper on your Cymbal.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Wi-Fi Calling - 4G Basic Phone - Place a Voice Call

Here's how to place a voice call using Wi-Fi Calling on your 4G basic phone.