Global Network Services (GNS)

Contract Overview

The GNS contract is used by the Department of Defense to deploy a highly secure and reliable global network by 2020. The new unified network will integrate fiber, wireless and satellite technologies to transmit mission-critical voice, video and data communications at speeds up to 100 gigabit per second to meet operational and warfighting requirements for the transmission of classified and non-classified information. More than one million Department of Defense and national security personnel will be supported by the integrated network.

The GNS contract will primarily support the requirements of the Department of Defense’s more than 40 military services, combatant commands, and intelligence, functional and support organizations outside the continental U.S.

Contact Your Account Team

Europe, Middle East, and Africa (EMEA):

Kevin Kaufman, Client Partner, Govt Sales
Mobile: +49 (0)172 7579506
[email protected]


All Other Regions:

Jamie Starr, Managing Partner
Office: 703-295-4816
Mobile: 571-442-0671
Email: [email protected]

Contract Information

Contract Number


HC1013-15-R-0003

Term of Contract


Award date: 12/21/15

Term: 5 years w/ 5 one (1) year option periods (10 year total)

Verizon Contract Manager


Mark Hrozencik
Office: 571-776-4515
Email: [email protected]

Verizon Government Network Operations Center (GNOSC)

Please report any circuit troubles and outages to the GNOSC in Ashburn, VA. The NOC is staffed 24 hours/7 days.

800-967-6194 Option 1

DSN 312-851-4121

When reporting a trouble, please provide the following:

  • CCSD or Commercial Circuit Identifier or phone number
  • Customer contact name and call back number
  • General information: fault location, time and day, and isolations already performed/results

Escalation Contacts

Normal business hours are Monday – Friday from 9 am – 5 pm EST. Outside normal business hours, 7 days a week, please escalate to the supervisor on duty at 800-967-6194, Option 1.

First Level:

Shift Lead
800-967-6194 Option 1

Second Level:

Dan Stewart, Verizon Group Manager
Phone: 480-356-5831

Third Level:

Jere McKinley, Associate Director
Office: 919-377-6113

Fourth Level (Program Office):

William Brennan, GNS Program Manager
Office: 984-484-4772
Email: [email protected]

Raymond Nakagawa, Global Operations Manager
Office: 808-837-8814
Mobile: 808-271-9848
Email: [email protected]

Tiffany Crayton-Brown, GNS Program Manager
Office: 703-694-7676
Mobile: 703-336-2730 
Email: [email protected]

Contact us

Europe, Middle East, and Africa (EMEA):

Kevin Kaufman, Client Partner, Govt Sales
Office: +49 (0)711 7092 2233
Mobile: +49 (0)172 7579506
Email: [email protected]

All Other Regions:

Jamie Starr, Managing Partner
Office: 703-295-4816
Mobile: 571-442-0671
Email: [email protected]

Program Management

Tiffany Crayton-Brown, Program Manager
Office: 703-694-7676
Mobile: 703-336-2730
Email: [email protected]

William Brennan, Program Manager
Office: 984-484-4772
Email: [email protected]

 


Raymond Nakagawa, Global Operations Manager
Office: 808-837-8814
Mobile: 808-271-9848
Email: [email protected]

Next Level Managers

Vincent A Carlini, Associate Director, Client Services Management
Office: 301-802-4658
Mobile: 301-802-4658
Email: [email protected]

Tom Colatosti, VP Public Sector
Office: 703-694-4976
Mobile: 703-217-9105
Email: [email protected]


 

Carole Byers, Managing Director - Client Services Management
Office: 703-694-4524
Email: [email protected]

Renee Smith, Billing Manager
Office: 703-694-7332
Mobile: 703-943-0094
Email: [email protected]

Matthew Mccarron, Billing Specialist
Office: 703-694-5330
Email: [email protected]

Mark Hrozencik, Contract Management
Office: 571-776-4515
Email: [email protected]