Creating patient experiences at the digital front door

It's your vision.
It's your Verizon.

 

Don’t just connect your business. Partner with Verizon to make it even smarter. Our solutions can help you create omnichannel patient experiences that bring new levels of personalization, responsiveness and satisfaction to the care environment. A customized, digitally responsive front door can help first responders connect quickly with hospitals and the right people. It can augment critical staff shortages, enabling a seamless patient experience from intake to follow-up care. This is Enterprise Intelligence.

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Contact Center Managed Services

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Key products and services

    • Virtual Agent

    • Use AI-driven web and mobile app chatbots to provide automated, self-serve customer experiences for patient scheduling, resource navigation and inquiry resolution.

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    • Live Agent

    • Simplify scheduling and resourcing with this digital communications solution for a consistent patient experience across voice, chat and video.

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    • Contact center solutions

    • Create seamless connections with patients using AI, speech recognition and other technologies that let them contact you when and how they want—by phone, email, chat or text.

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    • Cloud contact center

    • Explore comprehensive features such as voice and digital interactions, reporting, recording, agent optimization and analytics tools.

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    • CX Design

    • Build loyalty and turn patients into vocal advocates for your organization using the principles of customer experience design (CXD) and data-driven patient journey mapping.

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Visualizing the future of connected healthcare

Explore our interactive cityscape to see how connected healthcare solutions can help experts deliver better care to patients in the hospital and beyond.

Additional resources

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