Creating patient experiences at the digital front door
Our digital and omnichannel patient experiences bring new levels of personalization, responsiveness and satisfaction to the care environment—whether by increased mobile access, AI chatbots for website resourcing or enhanced digital experiences.
In health-related emergencies, a customized, digitally responsive front door can help first responders connect quickly with hospitals and the appropriate people. It can also augment critical staff shortages, ensuring a seamless patient experience from the time of arrival through discharge and follow-up care. So you can build loyalty with every interaction—from scheduling visits to navigating resources to resolving inquiries.
Healthcare company turns to Virtual Contact Center to support 200% growth in business.
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Whitepaper: Meet patients at the digital front door.Learn how
A hospital or medical practice’s digital presence is important to engaging current and future patient needs. How are you leveraging tools to meet your patient at the digital front door?
Infographic: How to build meaningful digital patient experiencesLearn more
Learn how to leverage omnichannel digital tools to meet your patients at the digital front door. Develop loyalty to their health system through digital engagement.
Is AI the future of personalized healthcare?Read use case
Explore the growing use of chatbots, omnichannel interactions and concierge medicine to make patient care feel more intimate and satisfying.
Managed and Professional Services
From design and implementation to analytics and maintenance, our consultants have the deep industry expertise needed to help you develop strategies that will drive results.
Managed Network Services
Trust us to help you manage the day-to-day tasks that help keep your network secure and agile.
Managed Security Services
Proactively identify vulnerabilities and prioritize threats with our monitoring and management services.
Contact Center Managed Services
Let us manage your contact center solution while you focus on delivering and meeting customer expectations.
Key products and services
Use AI-driven web and mobile app chatbots to provide automated, self-serve customer experiences for patient scheduling, resource navigation and inquiry resolution.
Simplify scheduling and resourcing with this digital communications solution for a consistent patient experience across voice, chat and video.
Contact center solutions
Create seamless connections with patients using AI, speech recognition and other technologies that let them contact you when and how they want—by phone, email, chat or text.
Cloud contact center
Explore comprehensive features such as voice and digital interactions, reporting, recording, agent optimization and analytics tools.
Build loyalty and turn patients into vocal advocates for your organization using the principles of customer experience design (CXD) and data-driven patient journey mapping.
Visualizing the future of connected healthcare
Explore our interactive cityscape to see how connected healthcare solutions can help experts deliver better care to patients in the hospital and beyond.
Products and services for healthcare
Take a closer look at some of the technologies and professional services that can bring digital transformation to your healthcare environment.
Power real-time clinical precision, accelerated AI and machine learning with the capabilities of Verizon 5G.
Verizon 5G Edge provides even lower latency and higher bandwidth, which could enable more accurate diagnoses and surgical interventions.
LTE Business Internet
Future-ready your internet by adopting a flexible network that supports the needs of your organization as it evolves.
Network as a ServiceTransform your infrastructure with a networking roadmap for reliable, fast, scalable connectivity and backup capabilities on demand.
Mobile device managementProtect proprietary clinical applications and sensitive data with mobile device and endpoint security. Choose from a number of options that best fit your needs.
Network and cloud securityShorten the time to detect and respond to threats, mitigate breaches more effectively, and decrease or eliminate HIPAA reporting penalties.
Digital CX and digital experience advisory servicesGet help planning and implementing digital and customer transformations that will help achieve higher patient satisfaction.
HIPAA ready, BlueJeans Telehealth helps improve patient and provider experiences with a simple interface, quick-join functionality, customized patient waiting rooms, intuitive messaging and more.
Enhance your Wi-Fi with adaptable technology for user-centric experiences like auto check-in, wayfinding and personalized navigation, and more.
The future of healthcare technology—faster access and better information through 5G
With low latency, Verizon 5G and 5G Edge could power life-changing advanced technology that previously required a significant investment of time and resources.Read more
Ushering in the next generation of healthcare with IoMT and 5GExplore innovative ways IoMT can be used to revolutionize the care that patients receive in hospitals and at home.
Watch the video
Improving the patient experience through on-premises telemedicine
Telemedicine isn’t just for remote care. Learn how you can improve efficiency, operational response and patient satisfaction with on-premises telemedicine.Learn more
Doctors are ready for AI in medicine. Is your network?
5G and mobile edge computing (MEC) can enable AI applications such as video diagnostic assistance and surgical robotics. But is your hospital network ready to support applications like this?See more
Harris County leverages technology to support the communityLearn how purpose-built, connected devices and BlueJeans Telehealth are being used by law enforcement to support crisis intervention and on-scene mental health resourcing.
Sharpen your competitive edge.
This Frost & Sullivan report helps demonstrate how to bring a competitive edge to your contact center with the advanced data, tools and systems that your employees need to best perform their roles - regardless of location.Read the paper
Public Sector related resources
Verizon brings communications to 600-bed Kentucky field hospital
See how technology was quickly installed to help patients and medical teams stay connected during a challenging time.
Department of Health leverages contact center solutions to vaccinate Virginia
Learn how Virginia went from 50th to fourth in national vaccination rates with the help of Virtual Contact Center solutions.
One Talk helps state emergency agency respond to COVID-19 emergency
Learn more about how this state agency connected its emergency response team quickly with One Talk.
Helping the VA bring healthcare into veterans’ homes
See how Verizon has expanded support of veterans with unlimited access to video telehealth services.
MiCTA streamlines virtual healthcare for members
Let us help you and your teams avoid costly mistakes involved with network design. Verizon’s telehealth solutions can help you develop a blueprint for success.
Webinar: Enabling Vaccine Deployment
Learn how state and local governments, as well as public health leaders, are managing the onslaught of calls and questions from constituents, employees and healthcare organizations.
Podcast: Telehealth Expansion in 2021 is Made Possible by Innovation
Listen to the first episode of the “Public Health Trends in 2021 & Beyond: What a Difference a Pandemic Makes” podcast series from Government Technology Insider. Learn how federal agencies have embraced telehealth during the pandemic.
Podcast: Sustaining the Momentum of Digital Transformation in Public Healthcare (Part 1)
In the second installment of this public health podcast series experts discuss the critical role AI and IoT have played in developing a vaccine for COVID-19 and in equitable distribution of the vaccine.
Podcast: Sustaining Digital Transformation in Public Healthcare (Part 2)
In part two of the second installment of this public health podcast series experts discuss how the public and private sector can better collaborate to deliver patient-centric care.
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