• Creating patient experiences at the digital front door




    Our digital and omnichannel patient experiences bring new levels of personalization, responsiveness and satisfaction to the care environment—whether by increased mobile access, AI chatbots for website resourcing or enhanced digital experiences.
    In health-related emergencies, a customized, digitally responsive front door can help first responders connect quickly with hospitals and the appropriate people. It can also augment critical staff shortages, ensuring a seamless patient experience from the time of arrival through discharge and follow-up care. So you can build loyalty with every interaction—from scheduling visits to navigating resources to resolving inquiries.

    Customer story
    Healthcare company turns to Virtual Contact Center to support 200% growth in business.


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Explore further:

  • woman in wheelchair with tablet

    Whitepaper: Meet patients at the digital front door.

    A hospital or medical practice’s digital presence is important to engaging current and future patient needs. How are you leveraging tools to meet your patient at the digital front door?

    Learn how
  • healthcare provider with laptop

    Infographic: How to build meaningful digital patient experiences

    Learn how to leverage omnichannel digital tools to meet your patients at the digital front door. Develop loyalty to their health system through digital engagement.

    Learn more
  • Women using mobile device.

    Is AI the future of personalized healthcare?

    Explore the growing use of chatbots, omnichannel interactions and concierge medicine to make patient care feel more intimate and satisfying.

    Read use case

Managed and Professional Services

From design and implementation to analytics and maintenance, our consultants have the deep industry expertise needed to help you develop strategies that will drive results.

Key products and services

    • Virtual Agent

    • Use AI-driven web and mobile app chatbots to provide automated, self-serve customer experiences for patient scheduling, resource navigation and inquiry resolution.

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    • Live Agent

    • Simplify scheduling and resourcing with this digital communications solution for a consistent patient experience across voice, chat and video.

      Learn more

    • Contact center solutions

    • Create seamless connections with patients using AI, speech recognition and other technologies that let them contact you when and how they want—by phone, email, chat or text.

      Learn more

    • Cloud contact center

    • Explore comprehensive features such as voice and digital interactions, reporting, recording, agent optimization and analytics tools.

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    • CX Design

    • Build loyalty and turn patients into vocal advocates for your organization using the principles of customer experience design (CXD) and data-driven patient journey mapping.

      Learn more

  • Visualizing the future of connected healthcare

  • Explore our interactive cityscape to see how connected healthcare solutions can help experts deliver better care to patients in the hospital and beyond.

Products and services for healthcare

Take a closer look at some of the technologies and professional services that can bring digital transformation to your healthcare environment.

  • 5G icon

    Power real-time clinical precision, accelerated AI and machine learning with the capabilities of Verizon 5G.

    Learn more

  • 5G edge

    Verizon 5G Edge provides even lower latency and higher bandwidth, which could enable more accurate diagnoses and surgical interventions.

    Learn more

  • enterprise mobility

    LTE Business Internet

    Future-ready your internet by adopting a flexible network that supports the needs of your organization as it evolves.

    Learn more

  • Network connection

    Network as a Service

    Transform your infrastructure with a networking roadmap for reliable, fast, scalable connectivity and backup capabilities on demand.

    Learn more

  • Device protection

    Mobile device management

    Protect proprietary clinical applications and sensitive data with mobile device and endpoint security. Choose from a number of options that best fit your needs.

    Learn more

  • Cloud

    Network and cloud security

    Shorten the time to detect and respond to threats, mitigate breaches more effectively, and decrease or eliminate HIPAA reporting penalties.

    Learn more

  • stack of paper

    Digital CX and digital experience advisory services

    Get help planning and implementing digital and customer transformations that will help achieve higher patient satisfaction.

    Learn more

  • Tablet

    BlueJeans Telehealth

    HIPAA ready, BlueJeans Telehealth helps improve patient and provider experiences with a simple interface, quick-join functionality, customized patient waiting rooms, intuitive messaging and more.

    Learn more

  • Wifi


    Enhance your Wi-Fi with adaptable technology for user-centric experiences like auto check-in, wayfinding and personalized navigation, and more.

    Learn more

Additional resources

  • A man pointing to a head x-ray image.
  • The future of healthcare technology—faster access and better information through 5G

    With low latency, Verizon 5G and 5G Edge could power life-changing advanced technology that previously required a significant investment of time and resources.

    Read more
  • Ushering in the next generation of healthcare with IoMT and 5G

    Explore innovative ways IoMT can be used to revolutionize the care that patients receive in hospitals and at home.

    Watch the video
  • Improving the patient experience through on-premises telemedicine

    Telemedicine isn’t just for remote care. Learn how you can improve efficiency, operational response and patient satisfaction with on-premises telemedicine.

    Learn more
  • Doctors are ready for AI in medicine. Is your network?

    5G and mobile edge computing (MEC) can enable AI applications such as video diagnostic assistance and surgical robotics. But is your hospital network ready to support applications like this?

    See more
  • Harris County leverages technology to support the community

    Learn how purpose-built, connected devices and BlueJeans Telehealth are being used by law enforcement to support crisis intervention and on-scene mental health resourcing.

    Learn more
  • Sharpen your competitive edge.

    This Frost & Sullivan report helps demonstrate how to bring a competitive edge to your contact center with the advanced data, tools and systems that your employees need to best perform their roles - regardless of location.

    Read the paper

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