Spiral 4

Contract N00244-24-D-0010

Photo credit: Petty Officer 3rd Class Janae Chambers

Overview

On May 1, 2024, NAVSUP Fleet Logistic Center San Diego awarded Verizon Spiral 4 Contract N00244-24-D-0010. 

The Spiral 4 Contract N00244-20-D-0010 Base Period commenced on May 8, 2024, and concluded on May 7, 2025. All new business during this period was associated with CLIN 0001 and the “A” ELINs. 

Spiral 4 Option Year 1 began on May 8, 2025, and all solicitations with a performance period starting after this date will be associated with CLIN 1001 and the “B” ELINs.

NAVSUP Contract N00244-18-D-0003, also known as Spiral 3, ended on May 7, 2024. Following the expiration of a Spiral 3 performance period, customers must transition to the Spiral 4 Contract. 

Verizon Wireless and the Navy have established a strong partnership, providing your agencies and commands with significant advantages, including exclusive savings on the nation's most dependable wireless network.

Devices

Zero Cost Devices

Details on all other devices offered for the Navy:
Access to DoN Wireless contracts and the PKI registration page

Basic phones


Kyocera DuraXV Extreme + 16GB

Camera and Non Camera


Sonim XP3 Plus 16GB

Camera and Non Camera

Smartphones


Apple iPhone 15 5G 128GB


Apple iPhone 14 5G 128GB


Samsung Galaxy S23 5G 128GB


Samsung Galaxy S24 128GB

Mobile broadband devices


Mifi X Pro 5G UW

Mobile Hotspot


Jetpack 8800L

Mobile Hotspot


Orbic Speed MiFi 5G

Mobile Hotspot

Plans and services

Contract Number:  N00244-24-D-0010

Verizon – Base Year ELINs Effective May 8, 2024 – May 7, 2025

Verizon Wireless offers a variety of price plan options to suit your agency needs. 

We offer discounted pricing of our Voice and Data plans for the Department of Defense.

Resources

Policies and procedures

All authorized users of this contract must comply with OMB, DOD, DON, and Agency Policies regarding use of wireless services and devices current at the time of use. Additional policy documents can be found on the DON Wireless Mobility Program website in the “Policy” section.

Access to DoN Wireless contracts and the PKI registration page

Transition plan

Verizon and the DoD will collaborate on devising a strategy to transition its customers to Verizon's services offered in the new contract and any additional task orders thereafter.

Access and download the Transition plan document.

Contacts

NAVSUP FLCSD Contracting Office

Government Purchase Card (GPC) Order Inquiries Navy/Marines Contact:

Lorraine Savinelli
[email protected]
Phone: (603) 361-6876

Army/Air Force

Government Purchase Card (GPC) Order Inquiries Army/Air Force Contact:

Duncan McLeod
[email protected]
Phone: (602) 689-7400

POC for 24/7 Contingency Communications

New and updated Spiral 4 Wireless Contracts information (i.e. Ordering Guide, Examples, Templates, Worksheets, Contract POC info, etc.) have been loaded on the Navy Strategic Sourcing website at: 

https://my.navsup.navy.mil/webcenter/portal/nss

Once on the site, click "Mandatory Solutions", then select "Navy Wireless Service Contracts" to access the information.  If you have further questions, please contact the DON Wireless Team at: [email protected]

Ms. Juana Perez 
[email protected]
(619) 556-6763 

Ms. Tine Thompson
[email protected]
(619) 556-6148

Please Note: Customers unable to access the Navy Strategic Sourcing site may need to register their PKI certificate in the NAVSUP Master Directory.  Directions on how to do that are provided at:

https://www.navsup.navy.mil/registration/

Contract Administration Team

Rene’ N. Smith – Program Manager
[email protected]
Office phone: (240) 620-1343

Tiffanie Bush – Program Consultant
(Alternate Program Manager)
[email protected]
Office phone: (240) 610-9911

Willa Hankerson-Baker - Associate Director
[email protected]
Phone: (443) 257-3556

NAVSUP FLCSD Contracting Office

New and updated Spiral 4 Wireless Contracts information (i.e. Ordering Guide, Examples, Templates, Worksheets, Contract POC info, etc.) have been loaded on the Navy Strategic Sourcing website at: 

https://my.navsup.navy.mil/webcenter/portal/nss

Once on the site, click "Mandatory Solutions", then select "Navy Wireless Service Contracts" to access the information.  If you have further questions, please contact the DON Wireless Team at: [email protected]

Ms. Juana Perez 
[email protected]
(619) 556-6763 

Ms. Tine Thompson
[email protected]
(619) 556-6148

Please Note: Customers unable to access the Navy Strategic Sourcing site may need to register their PKI certificate in the NAVSUP Master Directory.  Directions on how to do that are provided at:

https://www.navsup.navy.mil/registration/

ARMY

U.S. Army AKO site - Coming soon

AIR FORCE

U.S. Air Force Wireless BPA site - Coming soon

FAQs

The Verizon Wireless coverage locator maps are used to depict predicted and approximate wireless coverage within an area using an address or zip code.

Domestic Coverage Map Link : www.verizon.com/coverage-map
International Coverage Map Tool: www.verizon.cellmaps.com/

Please refer to the DoN Wireless Ordering Guide and Ordering Guide Template available via the website.

Verizon Wireless has a dedicated Navy Contract Customer Service Team available to assist via email at [email protected] or by phone at 1-800-295-1614.

Please contact your designated account representative directly to obtain this information.

Verizon Wireless’ Technical Support Team is available 24 hours a day, 7 days a week by phone at 1-800-295-1614.

Yes. For every task order submitted to Verizon Wireless a new account in our billing system is created. Each account generates its own invoice.

Verizon Wireless cage code to use on task orders is: 1HWU7.

Verizon Wireless has a team of Global Enterprise Advisors dedicated to supporting the Navy contract. They can be reached at 1-800-295-1614.

We’re here to help. It’s important that you notify us right away, so we can suspend your Service to keep someone else from using it.  Verizon Wireless has a dedicated Navy Contract Customer Service Team available to assist via email at [email protected] or by phone at 1-800-295-1614 (Enter Mobile Number, then listen to the Options and select appropriate option number to get a representative).  Your Wireless Manager within your Command has My Business access to the online portal 24/7 and the ability to suspend service immediately.

You may return or exchange wireless devices and accessories purchased from Verizon Wireless within 14 days of purchase.  Please contact your Verizon Wireless Account Manager.  If you are not sure who is your Account Manager, then additional contacts are listed under the “Contact Us” tab.

This site contains confidential and proprietary material for authorized Navy, Marine Army, Air Force, DoD 4th Estate and Verizon Wireless personnel only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by Verizon Wireless' written agreement.