Manage billing accounts

Add an alias

Follow these steps below on how to add an alias or nickname to your Verizon Enterprise Center account.

How to add an alias?

To add an alias or nickname:

Sign in to Verizon Enterprise Center
Select Billing > Manage billing accounts
Click on Add to update alias on the preferred account. You may add more accounts from the list to update the account alias
Select the account to be added from the drop down menu
Click Proceed
Enter the new account alias in the text box, then click Update
View the confirmation message for the alias update and click the X (on the top right corner) to close the slider
View the new alias name updated below the account number in the accounts list table

Note:

Account alias may be used as a cost center internally within the organisation for inter-department cost distribution
Group a bunch of accounts with the same alias for easy access
Manage account alias capability is accessible to all users and all entitled accounts
Account alias managed by a Primary Contact (POC) is accessible only to the POC

Change the name of a billing account

Change the name of your billing account to match online and PDF invoices. This capability is only available to Primary Contact users with current platform entitled accounts.

How to change the account name

Sign in to Verizon Enterprise Center
Select Billing > Manage billing accounts
Click the three dots icon to select the account you want to rename
Select Billing name from the actions menu
Click Add to select all of the accounts you want to rename
Click Proceed to continue
Enter each New billing name
Click Update when finished
View the confirmation and the accounts will be renamed
Click X to save your changes and close the window

Note:

Update account name will be reflected in the online invoice and PDF invoice
This capability is only available to Primary Contact users and for current platform entitled accounts

Change your billing address

Via Verizon Enterprise Digital Assistant:

To update your company’s billing address with the Verizon Enterprise Digital Assistant, follow the steps below:

Sign in to Verizon Enterprise Center
Select Billing > Manage billing accounts
Enter account number in the search bar or select account
Enter new address and click Submit

Via Verizon Enterprise Center

To update your company’s billing address through Verizon Enterprise Center, follow the steps below:

Click the three dots icon next to the account you’d like to update and select Billing address
Enter the account number for the address you’d like to update
Enter the new address and click Change address

If you receive a paper invoice it will be delivered to your new address during the next billing cycle.

Move a billing account

Move your billing account from one customer group to another.

Notes:

Customer group names will only be visible for entitled and eligible users
This capability is only available to Primary Contact users with current platform entitled accounts

How to move a billing account

Sign in to Verizon Enterprise Center
Select Billing > Manage billing accounts
Click the three dots icon to the right of the account you want to move
Select Move billing account from the actions menu
Click Add to move billing account to select the accounts you want to move, then click Proceed to select actions for additional accounts
Select the destination customer group
Click Move
Under the customer group name, click yes. A confirmation notification will appear
Click X to confirm your changes and close

Update a purchase order number

You can easily update a purchase order number in Verizon Enterprise Center.

Updating order numbers

Sign in to Verizon Enterprise Center
Select Billing > Manage billing accounts
Next to the account of your choice, click the three dots icon and select Purchase order number from the actions menu. You may add more accounts from the list to update PO number
Click Proceed
Enter the new PO number in the text box, then click Update
View the confirmation message for the PO number update; then click the X (in the top right corner) to close the slider

Change the language settings on your billing account

Note: This capability is only available to Primary Contact users and for current platform entitled accounts.

How to change the language settings

Sign in to Verizon Enterprise Center
Select Billing > Manage billing accounts
Click the three dots icon to select the billing account you want to change the language settings for
Select Billing language from the actions menu
Click Add to select all the accounts you want to change the language for, then click Proceed to continue.
Click the dropdown menu in the New billing language column
Select a new language in the dropdown menu
Click Update, then view the confirmation for the language setting
Click X to save your changes and close the window

Note:

Ensure the current account name is updated in the English language before changing your language preferences to a foreign language other than English
This capability is only available to Primary Contact users and for current platform entitled accounts

Manage customer groups

This capability is only available to Primary Contact users and for current platform entitled accounts.

Manage your accounts into groups to organize accounts by cost center, location or whatever criteria you choose. You can filter accounts by customer.

This guide will cover how to:

-Create a customer group
-Edit a customer group
-Delete a customer group

Create a customer group

Sign in to Verizon Enterprise Center
Select Billing > Manage billing accounts
If you're unable to view any of your billing accounts, make sure the accounts have been added to your profile.
Click Manage Customer Groups located to the right and above the account list, then click Create customer group
Enter the name of the new customer group
Click 'X" to exit the success screen
Check to be sure the new customer group name appears in the account list

Edit a customer group

To change the customer group name on an account, sign in to Verizon Enterprise Center

Select Billing > Manage billing accounts
Click Manage Customer Groups located to the right and above the account list
Click the pencil icon next to the name of the customer group you want to change, then enter the name of the new customer group
Click 'X" out of the success screen
Check to be sure the new customer group name appears in the account list

Delete a customer group

To remove a customer group name from an account, sign in to Verizon Enterprise Center

Select Billing > Manage billing accounts
Click Manage Customer Groups located to the right and above the account list
Click the delete icon next to the name of each account belonging to that customer group
Confirm the deleted customer group name no longer appears in the account list

Filter accounts by customer

To filter accounts by a customer group, sign in to Verizon Enterprise Center

Select Billing > Manage billing accounts
Click the filter icon above the account list

Set up Paperless Billing

Save bank accounts and credit/debit cards to your profile to skip the hassle of entering your payment details every time you pay a bill. You can make payments using US or Canadian currency and we accept American Express, Discover, MasterCard and Visa cards.

Add a payment method

Log in to Verizon Enterprise Center
Select Billing > Payment methods
Select either Bank accounts or Credit/debit cards depending on your needs and click Add payment method. If you already have a payment method saved to your profile, select Add another bank account or Add another credit/debit card
Give your new payment method a unique name that you can quickly recognize the next time you make a payment. For example, “Sales Visa Card” or “Company Amex 1”
Once you’re comfortable with the name, fill out the form with your information and Save your changes

You'll be able to select this new payment method the next time you make a payment.

Update a payment method

Select Billing > Payment methods to view the bank accounts or credit/debit cards you’ve previously added
Click to edit or to remove any of your payment methods
Save your changes

Keep learning

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