Escalate your incident ticket if your issue worsens or needs urgent attention.
To escalate a trouble ticket:
Locate your ticket in your ticket list
1. Log in to Verizon Enterprise Center
2. Click Manage Account > View Repair Ticket
3. Select the ticket number you’d like to escalate
Request an escalation
4. Click Update > Request Escalation
Submit your request
5. Select the reason you want to escalate the ticket and a comment
6. Click Submit to send your escalation to our technicians
View detailed descriptions of common ticket statuses.
View a list of the common abbreviations on incident tickets.
Analyze the trends of incident tickets opened for your services.
Access in-depth tutorials or join a related instructor-led class with our training team.