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5G Home and Mobile - Support Overview

With Verizon 5G, the fifth generation of wireless technology, you can enjoy quicker downloads and a more powerful network. Here you can find information on 5G Home, like how to sign up, what to expect during setup and how to manage your router. Plus, learn all about 5G including what it is and why it's so powerful.

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About 5G & 5G Home

Here's how to activate Amazon Alexa for your 5G Home Internet in the My Verizon app.
Here's how to configure your Amazon Alexa app for either iPhone or Android to recognize voice commands for your 5G Home Internet.
Here's how to use Verizon skills (voice commands) via Alexa for your 5G Home Internet.
Get instructions on how to set up your 5G Home Router as an Amazon Alexa enabled smart speaker. The Wi-Fi 6 router has Amazon Alexa Built-in for accessing Alexa skills.
The new ultra-fast Verizon 5G Home internet service is now available from Verizon in select locations. Find out about availability, charges and current promotions.

Installation

Here's how to properly install the indoor and outdoor Receiver for your 5G Home Internet.
Here's how to set up your 5G Home Internet router.
Here's how to perform a signal test for your 5G Home Internet.
Here's how to run a speed test for your 5G Home Internet.
Here's how to set up the Wi-Fi Extender for your 5G Home Internet.
This User Guide can help you with 5G Home Receiver Installation.
This User Guide can help you get the most out of your 5G Home Receiver.
Learn how to schedule a 5G Home installation. Find out ahead of time what equipment will be installed and what to expect during the installation process.
Watch this video to get instructions to self-install Verizon 5G Home Internet equipment. Receive everything you need in 48 hours plus 30 days of free technical support.
Length: 1:09

Manage 5G Home Wi-Fi

Learn to setup your 5G Home Internet Wi-Fi Extender and read the LED display lights, including Alexa Voice Service. Connect other devices to the Wi-Fi extender.
This User Guide can help you get the most out of your Home Phone Base.
Here's how temporarily suspend and reconnect service for a device via the My Verizon app.
Learn about 5G router maintenance, including resetting the router, checking upload and download speeds and changing passwords. Find out how to get the router name, model, IP address and serial number.

Manage Connected Devices

Learn about managing the devices connected to your Verizon 5G Home Router. Find out how to connect and disconnect devices and test and improve signal strength.

Manage Wi-Fi Extender

This User Guide can help you get the most out of your Wi-Fi Extender.
This User Guide can help you get the most out of your Wi-Fi Extender.

My Verizon App Simulators

Get a step-by-step interactive tutorial of features and functions available in the My Verizon app. Learn how to manage your devices, 5G Home Wi-Fi or Smart Family from your phone. You can monitor your data, view your bill, and get on-demand support.
Get a step-by-step interactive tutorial of features and functions available in the My Verizon app. Learn how to manage your devices, 5G Home Wi-Fi or Smart Family from your phone. You can monitor your data, view your bill, and get on-demand support.

Routers for 5G Home Wi-Fi

Here's how to allow the Wi-Fi name of your 5G Home Router to be seen by other devices.
This User Guide can help you get the most out of your 5G Home Router.
Learn how to identify your Verizon 5G router and perform maintenance like resetting the router, checking speed and changing passwords in the My Verizon app.
Find all Verizon 5G Home Router 1A Support information here: Learn about online tools for managing router performance. Find out about features and how to troubleshoot issues.
Find all Verizon 5G Home Router 1B Support information here: Learn about online tools for managing router performance. Find out about features and how to troubleshoot issues.