If you’re thinking about canceling one or more of your lines, you might consider one of these options instead:
- Suspend service on a mobile line: You can temporarily suspend or pause service on a line. Depending upon your current services and reason for suspending, you can choose from several suspension time frames and billing options. This is a good option if you are being deployed by the military, lost your device and need time to locate it or have a short-term change in a family situation. Visit our Suspend Service FAQs to learn more.
Watch a video on How to Suspend or Reconnect Service.
You can begin the Suspend Service process in My Verizon. - Move a line to another account: Instead of canceling a line, you have the option of transferring the line to a new or existing account. This is a good solution if you have a change in a family situation, such as divorce, death, marriage or an adult child assuming payment responsibilities. Visit our Transfer Your Service Support page.
Watch a video on How to Transfer Line Ownership.
Visit our Transfer Service page to begin the process. - Change phone number: You can keep your phone line active but change the phone number associated with that line. Visit our Change Mobile Phone Number FAQs page to see how.
Watch a video on How to Change Your Phone Number.
You can begin the process to Change Your Mobile Number in My Verizon.
Learn how we manage changed or disconnected telephone numbers. - Block unwanted calls: Rather than changing your phone number to stop unwanted calls, you can try using our call blocking services.
- With Call Filter, you can screen incoming calls, auto-block spam and report any unwanted numbers. Visit our Call Filter FAQs to learn how to manage incoming calls.
- With Smart Family, you can view and manage how your kids are using their phone. You can set text, call and purchase limits, view call and text activity, set time restrictions on usage and get location information. Visit our Smart Family FAQs to learn how.
- Forward your number to another phone: You may have a number on a phone you no longer need for outgoing calls, but you want people who have that as a contact number to be able to still reach you. You can forward that number to another phone and receive calls there from both the forwarded number and the existing number. Visit our Call Forwarding FAQs to learn how.
After you have forwarded the number to another phone, you can call Verizon Customer Service to make any adjustments necessary to the plan that is associated with that phone number.
