5G Home Internet - Support Overview

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4G LTE / 5G Home Internet - Manage Network Settings via My Verizon app

Changing your Wi-Fi network name or password on your 4G LTE Home or 5G Home device is a simple process using the My Verizon app. This lets you keep your home internet secure and personalized.

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5G Home Internet - Activate Amazon Alexa via My Verizon app

Use the My Verizon app to set up your K2 Mesh Wi-Fi Extender as another Amazon® Alexa® device. This is a simple way to extend the reach of your voice commands and manage smart devices on your 5G Home network.

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5G Home Internet - Add Verizon Skill via the Amazon Alexa app

Here's how to configure your Amazon Alexa app for either iPhone or Android to recognize Verizon voice commands.

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5G Home Internet - Add Wi-Fi Extender via My Verizon app

Setting up a Wi-Fi Extender via the My Verizon app will expand your network's range, providing a stronger and more reliable connection throughout your home.

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5G Home Internet - Restart Router via My Verizon Website

If you're experiencing connectivity issues with your 5G Home Internet, restarting your router via the My Verizon website can often resolve them.

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5G Home Internet - Restart Router via My Verizon app

If you're experiencing connectivity issues with your 5G Home Internet, restarting your router via the My Verizon app can often resolve them.

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5G Home Internet - Turn IoT Network On / Off via My Verizon app

Easily enable or disable your 2.4 GHz IoT (Internet of Things) network using the My Verizon app to simplify the setup for smart doorbells, lights and cameras on your 5G Home device.

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5G Home Internet - Use Verizon Skills for Amazon Alexa

Here's how to use Verizon skills (voice commands) via Alexa for your 5G Home Internet.

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5G Home Internet - View Wi-Fi Signal Strength via My Verizon app

Use the My Verizon app to measure Wi-Fi signal quality for devices connected to your 5G Home internet.

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5G Home and LTE Home Internet heavy data usage policy FAQs

Learn about our home internet heavy data usage policy for your 5G Home or LTE Home line of service.

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Change Network Name & Password - Verizon 5G Home

Learn how to change the Wi-Fi network name / password for the Verizon 5G Home router via My Verizon. Follow these steps to change your network name / password.

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How to Identify Verizon 5G Home Equipment

Here's how to identify the model of the Verizon 5G Home equipment you're using.

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Inseego MiFi M2100 5G UW

Get help setting up and using your Inseego MiFi M2100 5G UW.

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Inseego MiFi X PRO 5G UW

Get help setting up and using your Inseego MiFi X PRO 5G UW.

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My Verizon app - Access Universal Setup Hub

If you're having trouble activating your 5G Home service, follow these steps to begin the self-setup process via the My Verizon app.

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Resources to set up your Verizon Home Internet

Learn how to set up your Verizon Home Internet connection with your Verizon Internet gateway, receiver and router.

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TCL LINKZONE 5G UW

Get help setting up and using your TCL LINKZONE 5G UW.

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Using wireless 5G Home Internet FAQs

How to set up, use, manage or return 5G Home Internet equipment.

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Verizon 5G Home - Check for Physical Damage

These examples help you identify physical or liquid damage that could affect the performance of your Verizon 5G Home device.

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Verizon 5G Home - How to Test Internet Speed on My Verizon app

Use the My Verizon app to run a speed test for devices connected to your 5G Home router.

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Verizon 5G Home Internet plans FAQs

Learn about our 5G home internet plans, availability and discounts.

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Verizon 5G Home Internet professional setup FAQs

Learn how to schedule 5G Home setup and what to expect during the setup. Available in select areas only.

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Verizon 5G Home Router

Get help setting up and using your 5G Home Router (2nd gen).

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Verizon 5G Internet Gateway

Get help setting up and using your 5G Internet Gateway.

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Verizon 5G MiFi M1000

Get help setting up and using your Verizon 5G MiFi M1000.

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Verizon Home Internet (Wireless) equipment return FAQs

Learn about returning Verizon-owned wireless home internet equipment when you're getting replacement equipment or after you disconnected service.

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Verizon Home app - Backup / Restore Current Configuration

Here's how to back up and restore the current settings for your Verizon Home Internet via the Verizon Home app.

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Verizon Home app - Enable WPS

Here's how to enable Wi-Fi Protected Setup (WPS) on your Verizon Home Internet via the Verizon Home app.

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Verizon Home app - Manage Account / Profile Settings

Here's how to manage your profile, edit your User ID and update your address via the Verizon Home app.

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Verizon Home app - Manage Parental Controls

Here's how to add or remove time restrictions for devices connected to a Verizon Home Internet via the Verizon Home app.

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Verizon Home app - Manage Network Name and Password

Here's to change the name and/or password for your Verizon Home Internet via the Verizon Home app.

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Verizon Home app - Restart Gateway

Here's how to restart your Verizon Home Internet via the Verizon Home app.

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Verizon Home app - Share Wi-Fi Credentials

Here's how share your Verizon Home Wi-Fi network credentials with a guest via the Verizon Home app.

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Verizon Home app - Speed Test

Here's how to test speeds for your Verizon Home Internet via Verizon Home app.

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Verizon Home app - Turn IoT Network On / Off

Easily enable or disable your 2.4 GHz IoT (Internet of Things) network using the Verizon Home app to simplify the setup for smart doorbells, lights and cameras on your 5G Home device.

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Verizon Home app - View Device Details

Here's how to view the Verizon Home Internet details via the Verizon Home app.

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Verizon Home app - Adjust LED Brightness Settings

Here's how to adjust the LED brightness for your Verizon Home Internet via Verizon Home app.

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Verizon Home app - Turn Wi-Fi On / Off

Here's how to enable / disable Wi-Fi for your Verizon Home Internet via the Verizon Home app.

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Verizon Home app FAQs

Learn about the Verizon Home app, for use with your 5G Home, LTE Home or Fios Home Internet.

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Verizon Internet Gateway (ARC-XCI55AX)

Get help setting up and using your Verizon Internet Gateway (ARC-XCI55AX).

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Verizon Internet Gateway (ASK-NCM1100)

Get help setting up and using your Verizon Internet Gateway (ASK-NCM1100).

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Verizon Internet Gateway (ASK-NCQ1338)

Get help setting up and using your Verizon Internet Gateway (ASK-NCQ1338).

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Verizon Internet Gateway (ASK-NCQ1338FA)

Get help setting up and using your Verizon Internet Gateway (ASK-NCQ1338FA).

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Verizon Internet Gateway (WNC-CR200A)

Get help setting up and using your Verizon Internet Gateway (WNC-CR200A).

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Verizon Internet Gateway - Optimize 5G Signal Strength via My Verizon app

Use the My Verizon app to help place your Verizon Internet Gateway where it receives the best 5G signal.

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Verizon Receiver (LV65)

Get help setting up and using your Verizon Receiver (LV65).

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Verizon Router (CR1000A)

Get help setting up and using your Verizon Router (CR1000A).

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Whole-Home Wi-Fi FAQs

Learn how to improve your home Wi-Fi with Verizon Whole-Home Wi-Fi tools and (optional) Wi-Fi extender.

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Wi-Fi Access Point - Activate / Set Up Device

​Activate your Wi-Fi Access Point to get started. This ensures you can connect to the internet.

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Wi-Fi Access Point - Backup / Restore Current Configuration

Backing up your configuration lets you quickly restore all your custom settings (e.g., network names, passwords, etc.) if you ever need to reset or replace your Wi-Fi Access Point.

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Wi-Fi Access Point - Change Wi-Fi Password

Changing your Wi-Fi password periodically prevents unauthorized devices from connecting to your Wi-Fi Access Point, similar to updating the password for your online accounts.

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Wi-Fi Access Point - Establish Wired Connection

Connecting your Wi-Fi Access Point to your wired router allows it to broadcast Wi-Fi so other devices can connect and share its internet connection wirelessly.

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Wi-Fi Access Point - LED Status Indicators

The LED lights on your Wi-Fi Access Point indicate its power or connection status. A quick glance shows whether it's working properly or needs attention.

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Wi-Fi Access Point - Locate Ports, Connectors and Buttons

​Review this info for how to view the location of the various buttons, ports and connectors on your Wi-Fi Access Point.

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Wi-Fi Access Point - Manually Connect to Wi-Fi

Connect your devices to your home network after adding a Wi-Fi Access Point to your wired router. This allows all your devices to share its internet connection instead of relying on their own service.

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Wi-Fi Access Point - Restart Device

Try restarting your Wi-Fi Access Point for issues like slowness or not recognizing connected devices. This clears software issues and restores the device to its normal operation.

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Wi-Fi Access Point - Restore Settings to Factory Defaults

Reset your Wi-Fi Access Point to factory settings as a final troubleshooting step, or to reconnect it to a new router.

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Wi-Fi Access Point - Sign in to the Admin Page

Accessing the admin page for your Wi-Fi Access Point lets you configure Wi-Fi or internet settings, view the firmware version or enhance security.

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Wi-Fi Access Point - Turn Wi-Fi On / Off

Turn off Wi-Fi broadcast if you want to disconnect all devices from your Wi-Fi Access Point. This can be useful for troubleshooting or enhancing security. Turn it on again when devices are allowed to connect.

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Wi-Fi Access Point - View Network Name and Password

Follow these steps to find the Wi-Fi network name (SSID) and password for your Wi-Fi Access Point so you can share your internet connection with other devices.

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Wi-Fi Access Point - View Software Version

Knowing the software version your Wi-Fi Access Point is running helps you check for updates, troubleshoot issues and ensure compatibility with devices on your network.