Second Number plan for Dual SIM phones FAQs

If you're shopping for a smartphone and want to use Second Number, the phone's primary SIM can be either a physical SIM or an eSIM. The phone must also have:

• At least 1 available SIM
• Dual SIM Dual Standby (DSDS) capability, enabled

For a smartphone you already own, here’s how to see if your device can have a Second Number.*

*Requires activation of a second Mobile Dialing Number on a Dual SIM capable device, compatible with the Verizon network, where one electronic SIM is not in use. Some devices may not be compatible with all features supported by the Verizon network. Second Number includes Unlimited Talk and Text in the US, Mexico and Canada. Data supplied by the primary line only.

Sign in to My Verizon to find out whether the plan and phone you have now are eligible for adding Second Number.

Here’s what happens to your Second Number if you switch to a primary mobile plan that's not eligible for Second Number:

• Within a day, we notify you that your new plan is not eligible for Second Number.
• After 3 days, the Second Number line is disconnected.

To add a Second Number plan*, visit our Second Number page.

*Second Number requires an available eSIM on a Dual SIM smartphone, and a compatible Verizon standard monthly mobile plan for the primary line.

For help setting up Second Number, watch the video for your device:

• Using Second Number on iPhone
• Using Second Number on Android

For help setting up Second Number on Google Pixel phones:

• Google Pixel Phones - Second Number

Your phone still has only one contacts list, even after you add Second Number. Watch the Second Number video for your device:

• How to set up and use Second Number on iOS
• How to set up and use Second Number on Android

You can set the preferred "call from" number for each of your contacts. Watch the Second Number video for your device:

• Using Second Number on iPhone
• Using Second Number on Android

You must be the Account Owner or an Account Manager to make changes to a Second Number plan.

Sign in to My Verizon to manage your Second Number plan. Choose Manage Devices to:

• Move the Second Number plan and number to a different device.
• Change the phone number that's assigned to your Second Number plan.
• Cancel your Second Number plan.

Just like with your primary line, for Second Number you can also:

• Add TravelPass
• Add services

If you temporarily suspend your primary Verizon mobile number, Second Number will not be suspended at the same time. You can suspend Second Number as well if you want.

Learn how to suspend or reconnect mobile service.

If you disconnect your primary mobile number, your Second Number is canceled 3 days later.

To keep using your secondary number, you can do one of these:

• Make the secondary number the primary line for your smartphone. Requires a standard monthly mobile plan.
• Associate the Second Number plan and number with a different smartphone on your account. Contact us to do this for you.
• Transfer the secondary number to another Verizon account. Visit our Transfer mobile numbers between Verizon accounts FAQs to learn more.
• Move the secondary number to another carrier. Visit our Move your mobile number to another carrier FAQs to learn more.

Note: you must be the Account Owner or Account Manager to make changes to the Second Number plan.

For help using Second Number, visit our Troubleshooter for your particular mobile phone.

You can also watch our videos for general guidance:

• Using Second Number on iPhone
• Using Second Number on Android

WhatsApp is a third-party service. Visit the WhatsApp Help Center for help with:

• Setting up 2 WhatsApp accounts on 1 phone.
• Changing the phone number associated with a WhatsApp account.