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Equipment returns

Things you need to know

To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected.

Return Options:

  • Return rented equipment to The UPS Store nearest you. Check here.
  • You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.
  • Contact Verizon at 1.800.Verizon (1.800.837.4966) if you have any questions.