Verizon provides a variety of support options to help solve your Fios TV issue. You can get answers to your questions from:
See Also:
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If you have business telephone service with Verizon, your Fios TV charges will appear on your monthly Verizon bill. If you do not have Verizon for local voice service, then you may be billed monthly by credit card.
Charges for your business telephone services will appear in the same place as they appear today. Your Verizon Fios TV charges will appear in a new section of your bill designated specifically for Fios TV.
Verizon Fios TV is billed one month in advance, so your first statement will include prorated charges for the current month, as well as charges for the following month. Monthly charges are prorated according to the number of days you are billed for during your 30-day billing cycle. When you make changes to your account following your service installation (by adding or deleting services or packages, for example) prorated charges will apply as well. Some services, such as premium channels, require a minimum 30-day billing period.
A deposit may be required. Click here for information regarding your deposit and how to qualify for a refund.
The easiest way to find out where to send your bill payment is to look on your Verizon bill. Otherwise,you can determine where to send your bill payment through our Contact Us page.
You can change your billing address and other account information at My Verizon.
There are several contact options on the Contact Us page.
View Your Bill Online
You can view your bill online any time with My Business Account.
1. Sign in at My Business Account . You must be registered to enroll for payment options. If you are not already registered, instructions are provided so you can register.
2. When My Business Account opens, click View Bill in the left column under Billing Summary.
3. Once you are directed to the My Bill view, you can view your previous balance, payments received, messages, and print or download your current statement.
Pay Your Bill Online
You can pay your bill online using your checking/savings account or credit card.
1. Sign in at My Business Account . You must be registered to enroll for payment options. If you are not already registered, instructions are provided so you can register.
2. When My Business Account opens, click Pay Bill in the left column under Billing Summary.
3. Select a payment option, then follow the step-by-step instructions to enter a payment amount, payment method, review your payment, and confirm.
See Also:
Learn more about Fios TV
Pay my bill
To pay your bill online, Sign in or Register at My Business (business.verizon.com)
If you bill your service to a credit card, you can update your credit card billing information by following the steps below:
To Update Credit Card Information:
Keep these tips in mind when you update your credit card information:
If you need to return equipment to Verizon, start by finding the reason you are returning your Fios TV equipment below.
Verizon provides a variety of support options to help solve your Fios TV issue. You can get answers to your questions from:
See Also:
Learn more about Fios TV
To compare your current channel lineup with our other available packages, visit the Channel Lineup Info page.
If you are a Verizon customer moving within the Verizon service area, you can move the service to your new business location by calling Verizon at 1.800.Verizon (1.800.837.4966).
The devices listed as retired equipment are older generation. If you experience problems we'll do our best to troubleshoot but if it fails or can no longer support your services, you may need to replace it by renting or purchasing a newer model from Verizon, or using your own Verizon-branded compatible model (if applicable).
Retired equipment does not need to be returned to Verizon. Go Green! Recycle retired equipment. Visit www.1800Recycling.com for electronic equipment recycle centers in your area.
We want you to have the best experience possible. If you have an older model router, it may be time for an upgrade. Newer model routers will provide a stronger wireless signal, faster in-office Wi-Fi, and rock solid WPA2 security. Some models include advanced features like Parental Controls and Guest Wi-Fi.
You can upgrade your router by calling Verizon at 1.800.Verizon (1.800.837.4966).