How do I upgrade my Set-Top Box to a DVR?
If you are an active Verizon Fios TV - Private subscriber, you may upgrade your Set Top Box (STB) to a DVR by calling Verizon at 1.800.VERIZON (1.800.837.4966).
If you are self-installing a Set-Top Box, follow the Self-Install User Guide that came with your equipment. If you've misplaced your guide, download a PDF of the guide:
For Arris models, VMS1100 or IPC1100, click here (1.7 mb)
For All Other Models (QIP 7216-1, 7218 models, 6200, 6416, 7199, 7216, 7232, CHS335, CHS435, 2500 SD models), click here (1.6 mb)
*Model numbers are located on the front of your Set Top Box
Have you completed all the preliminary steps and now need to activate your equipment? Follow the online activation steps. Activation takes approximately 30 minutes.