Add, update and remove users
If a user wants access to additional accounts on Verizon Enterprise Center, they can send their primary contact an access request. You'll receive an email notifying you if a user has sent you a request and can easily approve or deny the accounts in Profile Administration.
Approve or deny requests
1. Log in to Verizon Enterprise Center
2. Select Manage users > Manage access
3. Under Access Requests click View All
4. View, approve or reject your pending requests
5. Filter and search to see previous requests
6. Download a copy of your requests for your reference if needed
Creating new users is easy as a Primary Contact. You can quickly create new users and determine what they should have permission to see and do in Verizon Enterprise Center.
After you create a user, they will receive a personalized email inviting them to create a username and password. They can immediately log in and begin accessing everything they’ve been given permission to view.
Create a new user
To get started, go to Manage users
1. Sign in to Verizon Enterprise Center and click your name in the top right of the screen
2. Select Manage users > Create user
Enter the user’s information and authorize them to access CPNI for your company
3. Enter the user’s name, address and contact information. Click Next
4. Select which companies this user is authorized to access and click Next. You can select which of these company’s specific accounts the user should access in a future step
Select which sections of Verizon Enterprise Center the user can access
5. Select a role from the drop-down list. Each role gives a user a different set of permissions to the main sections of Verizon Enterprise Center: billing, orders, service management and repairs. If you’re not sure which role to select, use this guide to help understand the differences
Select which accounts the user can access
6. Select which of your company’s accounts the user can access. Choose from:
- Accounts if the user should only access specific accounts
- Companies if the user should access all of the accounts for a company
- Group Identifiers to add access by a service group, customer group identifier (CGI) or eMedia configuration ID. Contact us if you’re not sure where to find these IDs
Add any additional product tools
7. Select which product tools the user can access. If you’re not sure which tools to select, this matrix will recommend tools based off of your products and services
Note: Because of additional security or fees, there are a few product tools that primary contacts cannot grant access to. If you do not see a tool listed ask the user to contact us to gain access.
8. Click Assign Accounts next to every product tool you’ve selected and choose which accounts the user can access with each tool. Each product tool will automatically default to having access to no accounts until you add them–allowing you to fully customize your user’s access and prevent users from accidentally viewing confidential information
9. Click Next after you’ve selected accounts for all of your user’s product tools
Set the user’s preferences
10. Select the user’s preferences and click Submit. The user can update these preferences at any time once they log in
Submit your request
11. Click Submit to create the new user
12. Use the temporary login ID to track the request in the Manage Users section of Profile Administration. The new user will receive a personalized email inviting them to create a username password. They can immediately sign in and begin accessing everything you’ve given them permission to view. You'll also receive a confirmation email once they’ve signed in and are all set up
Cloning a user
To get started, please follow these steps:
1. Sign in to Verizon Enterprise Center
2. To clone a user, click your name in the top right of the screen and select Manage users > Active users
3. Click the username you would like to clone
4. Click Clone user
5. Click OK to confirm
6. Enter the information for the new user and click Clone
7. You will receive a confirmation that the new user was successfully created with a temporary username; and the user will be displayed at the top of the list
You can quickly remove a user’s profile if they have left your company or need their profile permanently deleted. They will no longer be able to access your company’s information and will have to register again if they want to sign in.
Remove a user
To delete a user
1. Log in to Verizon Enterprise Center
2. Select Manager Users > All users
3. Select + next to the user you’d like to delete and select Delete User
Select the user you’d like to delete
4. Under Manage Users, select View all
5. Click + next to the user you’d like to delete and select Delete User
Submit your request
6. Click Yes to delete the user. Removing a user cannot be undone so be sure to double-check before confirming
Users can update their own password at any time by clicking their name in the top right of the screen, selecting My Profile and clicking Change Password. However, if a user is locked out of their account because of a failed login attempt their primary contact can send them a new, temporary password.
Reset password
Go to service groups
1. Log in to Verizon Enterprise Center
2. Select your name in the top right of the screen and select Service Groups
Note: Your users can view the service groups they have access to by selecting Manage Account > View Inventory > View by Service Group.
Select the user you’d like to reset a password for
3. Under Manage Users, select View all
4. Click + next to the user’s ID and select Reset Password
5. Click Yes. The user will receive an email with a new, temporary password they can use to log in. They'll be prompted to reset their password once signing in
Creating service groups allows you to organize service IDs into easier to consume containers. You can conveniently group your service IDs based on location, function or importance to quickly view or grant access without having to sift through thousands of individual service IDs.
What types of groups should I make?
While every company is unique, many primary contacts recommend using service groups to:
- Group all of your business’s critical functions so you can easily ensure they’re operating properly
- Group all of your service IDs in a specific region - i.e. all of your sites in the Northeast
- Group all of your service IDs for a specific function - i.e. all of your security services
What can I do with a group?
- Use a service group to easily filter your inventory. From your inventory, select “View by Service Group” on the left hand side and then select a service group to quickly access all of the associate service IDs
- Use a service group to give a user access to only certain service IDs under a billing account. While one billing account may have dozens of service IDs associated with it, some users won’t need to access every service ID. You can create a service group with only certain service IDs under a billing account, or some from one account and some from another, and then assign it to a user to customize their permissions
Create a service group
Go to service groups
1. Log into Verizon Enterprise Center
2. Click Manager users to get to the Profile administration page.
3. Under Manage Service Groups, click View All.
Enter your information
4. Select a Customer Legal Entity from the drop-down list if you have more than one
5. Select Critical Business Process or Business Site
6. Enter the rest of your information and click Continue
Select your service IDs
7. Choose which service IDs you want to add to the service group. Add them by:
- Selecting service IDs from the list
- Entering service IDs manually
- Uploading a spreadsheet of service IDs in bulk
8. Click > to add service IDs to the inventory
8. Once you’ve added all of the service IDs you’d like, click Continue
9. Click Ok to create the service group
Update or delete a service group
You can assign or unassign users to any of the service groups you’ve created. Your users can view the service groups they have access to by selecting Services > View inventory.
Go to service groups
1. Log in to Verizon Enterprise Center
2. Select Service > Manage service groups
Select a service group
3. Click the circle to the left of the service group you want to assign or unassign
4. Click Assign Users or Unassign Users from the Actions drop-down list
5. Select the users you’d like to update and confirm your changes
Primary contacts can easily update their team's permissions. Not a primary contact? Get set up.
Change a user's role
Verizon Enterprise Center has ten roles you can choose from that outline which parts of the portal a user can see and use–ensuring you have complete control over who can access your company’s information. Each role gives a user a different set of permissions to the main sections of Verizon Enterprise Center: billing, orders, service and repairs. If you’re not sure which role to choose, learn what each role can access.
Outside of a user’s role, Verizon Enterprise Center has several additional product tools you can allow your users to access. These include tools such as Dynamic Network Manager, Network Manager and WAN Analysis to help monitor and update your Verizon services. If you need to update a user’s access to a specific product tool, you won’t be able to do that by changing their role. Instead, you can follow these steps to grant or remove their access to a product tool below.
To get started
1. Log in to Verizon Enterprise Center
2. From the top menu, select Manage users > All users
Select the user you’d like to change
2. Under Manage Users, select View all
3. Search for the user you’d like to update. The user’s current role will display in the third column titled Role
4. Click + next to the user’s ID and select Change Role
Choose a new role
5. Select a new role and click OK to save your changes. If you’re not sure which role to choose, learn what each role can access
6. The user will have updated access as soon as you’ve submitted the change
Add an authorized company
You can easily update which companies a user is authorized to access.
To get started
1. Log in to Verizon Enterprise Center
2. From the top menu, select Manage users > All users
3. Click the user ID you'd like to update
4. Under Company Authorization, you'll see a list of the companies the user has authorization to view
5. Click remove or select to Add/View Company
6. Select the company you'd like to add and save your changes
NOTE: If you remove a company, the user will lose access to all of that company's CPNI, accounts and product tools. Be sure to double-check your changes before submitting.
Add or remove accounts
As a primary contact you can control which users can access each of your company’s billing accounts. Some users may need to see everything, while you'll want to limit other users to a few, select accounts. You can quickly update their permissions if a user ever wants to access additional accounts or needs their access restricted.
If a user wants accounts added or removed for a specific product tool such as WAN Analysis or VoIP IAC, you’ll want to skip down to the edit product tool access section below.
To get started
1. Log in to Verizon Enterprise Center
2. From the top menu, select Manage users > All users
Select the user you’d like to update
2. Under Manage Users, select View all
3. Click the user ID you'd like to update
Edit accounts
4. When adding or removing access to accounts, you can choose to update by:
- Accounts if the user should only gain/remove access for specific accounts
- Companies if the user should gain/remove access for all of the accounts for a company
- Group Identifiers if the user should gain/remove access to a service group, customer group identifier (CGI) or eMedia configuration ID
The first circle shows the number of specific accounts the user can access and the second circle shows the companies and groups the user can access.
Click Add to add an account, company or group identifier
- Or -
Click View/Remove to view what is already assigned to the user and remove an account, company or group identifier
NOTE: Users can only access accounts for the companies they have been authorized for. If the account you want to add is not showing up, it is most likely because this account belongs to a different company. First authorize the user to access this additional company before adding the new accounts.
Add a product tool
As a primary contact, you can update a user’s product tools permissions in 3 ways. You can:
- Grant access to a new product tool
- Update the accounts a user can access with a product tool
- Remove access to a product tool
Verizon Enterprise Center has several product tools that will help you and your teammates manage your Verizon services. If you’re not sure which tools to select for this user, this matrix will make recommendations based off of your products and services.
If your user can already access a product tool but cannot see all of the accounts or information they need within the tool, follow the steps to add new account in the edit product tool section below.
To get started
1. Log in to Verizon Enterprise Center
2. From the top menu, select Manage users > All users
Select the user you’d like to update
2. Under Manage Users, select View all
3. Click the user ID you'd like to give access to
Add product tools
4. Under Primary Contact/Admin Manageable Product Tools you can view a list of the product tools the user can already access
5. To add an additional product tool, click Add Product Tools
6. Select whichever product tools you'd like to add
NOTE: Primary Contacts cannot grant access to certain product tools because they require additional security or fees. If the product tool you want to add is not listed, have the user contact the Verizon Enterprise Center Help Desk to gain access.
Select which accounts the user can access with the product tool
7. Click Assign Accounts to choose which accounts the user can access with the tool
8. Click Next after you’ve selected accounts for all of your user’s product tools
Confirm your changes
9. Click Add to save your changes. The user should be able to access the new tools within 48 hours
Edit product tool access
Even if a user has access to a product tool they may still have issues seeing all of the accounts or information they need within the tool. Each product tool automatically defaults to having access to no accounts until you add them–allowing you to fully customize your user’s access and prevent users from accidentally viewing confidential information
To get started
1. Log in to Verizon Enterprise Center
2. From the top menu, select Manage users > All users
Select the user you’d like to update
2. Under Manage Users, select View all
3. Click the user ID you'd like to update
View product tools
4. Under Primary Contact/Admin Manageable Product Tools you can view a list of the product tools the user can already access
5. Click + next to the product tool you’d like to update
6. Select either:
- Add to select a new account for the user to access
- View/Remove to see a list of the accounts the user can currently view and remove any accounts the user should no longer have access to. The user will have updated access within 48 hours
Remove a product tool
If a user no longer needs to access a product tool you can quickly delete it. Deleting the tool will completely remove the product tool from the user’s profile. If you want to simply restrict the accounts a user can access with a product tool, see the steps above to update the accounts a user can access with a product tool.
To get started
1. Log in to Verizon Enterprise Center
2. From the top menu, select Manage users > All users
Select the user you’d like to update
2. Under Manage Users, select View all
3. Click the user ID you'd like to update
View product tools
4. Under Primary Contact/Admin Manageable Product Tools you can view a list of the product tools the user can access
5. Click + next to the product tool you’d like to remove
6. Click to remove the product tool. The user will lose access within 48 hours