​A Primary Contact has the highest level of access in Verizon Enterprise Center. They can create and delete users, assign roles to users, grant access to tools and accounts and create service groups for their company. However, only the Verizon team can create a Primary Contact. When adding users you are granting them access to view your company’s proprietary network information billing accounts. Newly added users are sent an email invitation to register with their own username and password.

The Primary Contact gives the administrator access to specific accounts and tools. The administrator can complete the same tasks as a Primary Contact for the accounts and tools they have permissions. It is important to note that your Verizon account team can be assigned the administrator role, but they cannot be a Primary Contact.

These additional roles are assigned by the Primary Contact or administrator. Once registered, a user can manage their products and services based on their assigned role and permissions.