Contact Center Managed Services

Let our Call Center Solution experts help
you manage costs and get better performance.

You don’t have to do it alone.
Mobile integration, cross-channel content, workforce optimization—to keep ahead of the competition, you need to keep up with the latest contact center solutions.

  • Keep costs predictable

    We'll manage your call center infrastructure, apps and services for one low monthly fee.

  • Use the latest technologies

    Verizon offers automatic technology upgrades and secure connectivity to our network backbone.

  • Stay on guard 24/7

    We'll receive, identify and deal with incoming alerts and ongoing issues, and notify you only when needed.

  • Get Verizon reliability

    With over 20 years of experience, we can keep your inbound call center working effectively.

Have more than 500 employees?

Already a customer?

Deliver a better experience for your customers.

Best for:

  •  Expert contact center help to manage incidents 24/7
  • Keeping costs predictable, even when your customers' needs aren't, with a low monthly fee that covers infrastructure, application and service management.

Our Contact Center Managed Services team can help your customer service team work more efficiently and reliably.

Incident and problem management

Our experts can quickly and automatically identify faults and isolate the root cause of contact center outages.

Change management

You'll have access to a clear record of all changes requested, approved and implemented by Verizon.

Proactive performance management

We can help you identify and addresses performance issues before they become critical.

Configuration management

We'll help keep applications up and running for end users with provisioning, configuration management, patch management and standard change management tools.

Performance reporting

You'll get  access to near real-time information related to incident and change tickets, along with regularly scheduled customer account reviews.

  • Save time. Control costs. Get a better network.

  • Let our Managed Network Services teams help you fine-tune and secure your network.

    Learn more

Get started now.

Whether you're looking to put this product to work for your business, or you just want more information, we can help you get the answers you need.

  • Work with our experts.

    Tell us a little bit about your business and get set up to meet with our professionals to ask questions, get advice or request a quote.

    Request a quote
  • Find what's right for you.

    Not sure if this is the product your business needs? We can make some recommendations.

    Contact us
  • Talk to us.

    Call us to check if this product is available in your area and get pricing.

    Call: 800.274.8002

*Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please contact us for availability.